ORDER OF THE MINISTER OF LABOUR AND SOCIAL PROTECTION OF THE POPULATION OF THE REPUBLIC OF KAZAKHSTAN

of April 4, 2024 No. 91

About entering of amendments into the order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of March 25, 2021 No. 84 "About some questions of rendering the state services in the social and labor sphere"

I ORDER:

1. Bring in the order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of March 25, 2021 No. 84 "About some questions of rendering the state services in the social and labor sphere" (it is registered in the Register of state registration of regulatory legal acts at No. 22394) the following amendments:

add Item 1 with the subitem 10) of the following content:

"10) Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee" according to appendix 8-2 to this order".

add with appendix 8-2 according to appendix to this order.

2. To department of social security and social insurance of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan, in the procedure established by the legislation to provide:

1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;

2) placement of this order on official Internet resource of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan;

3) within ten working days after state registration of this order in the Ministry of Justice of the Republic of Kazakhstan submission to Department of legal service of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan of data on execution of the actions provided by subitems 1) and 2) of this Item.

3. To impose control of execution of this order on the first vice-Minister of Labour and Social Protection of the population of the Republic of Kazakhstan.

4. This order becomes effective after ten calendar days after day of its first official publication.

It is approved Ministry of Finance of the Republic of Kazakhstan

It is approved Ministry of digital development, innovations and aerospace industry of the Republic of Kazakhstan

Appendix

to the Order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of April 4, 2024 No. 91

Appendix 8-2

to the Order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of March 25, 2021 No. 84

Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Chapter 1. General provisions

1. These rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee" (further – Rules) are developed according to the subitem 1) of article 10 of the Law of the Republic of Kazakhstan "About the state services" and determine procedure for rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee" (further – the state service).

2. The state service appears non-commercial joint-stock company "The Government for Citizens state corporation (further – the service provider) to physical persons and legal entities (further – uslugopoluchatel) according to these rules.

Information on the made changes and (or) additions to the subordinate regulatory legal acts determining procedure for rendering the state service goes to the operator of information and communication infrastructure of "the electronic government", to Single contact center within three working days after state registration in the Ministry of Justice of the Republic of Kazakhstan of the corresponding regulatory legal act.

3. The basic concepts used in these rules:

1) The Government for Citizens State corporation (further – the State corporation, the service provider) – the legal entity created according to the decision of the Government of the Republic of Kazakhstan for rendering the state services according to the legislation of the Republic of Kazakhstan, the organization of work on reception of applications on rendering the state services and issue of their results to uslugopoluchatel by the principle of "one window", ensuring rendering the state services electronically;

2) the Single accumulation pension fund (further – ENPF) – the legal entity performing activities for attraction of pension contributions and retirement benefits, and also other functions determined by the Social code of the Republic of Kazakhstan;

3) the automated information system ENPF (further – AIS ENPF) - set of the software and hardware intended for automation of activities of ENPF connected with storage, transfer and information processing;

4) the individual retirement account (further – the INFORMATION RETRIEVAL SYSTEM) – the personal personalized account of the investor of compulsory pension contributions, physical person for whom compulsory professional pension contributions, voluntary pension contributions (the receiver of retirement benefits) are listed, on which compulsory pension contributions or compulsory professional pension contributions, or voluntary pension contributions, investment revenue, penalty fee and other receipts according to the legislation of the Republic of Kazakhstan are considered and from which retirement benefits are made;

5) information system "The state database "Legal entities" (further – GBD of SPINNING TOPS) – the state database intended for maintaining the national register of business and identification numbers also provides assignment of business and identification number to legal entities, branches and representations in interaction with GBD of SPINNING TOPS and departmental systems of Committee of state revenues of the Ministry of Finance of the Republic of Kazakhstan;

6) information system of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan (further – IS MTSZN) – complex of the information systems intended for consideration and purpose of retirement benefits and benefits, and also implementation of accounting and monitoring of faces which appoints payments;

7) uslugopoluchatel – physical persons or legal entities, except for the central state bodies, foreign institutions of the Republic of Kazakhstan, local executive bodies of areas, the cities of republican value, the capital, areas, the cities of regional value, akims of areas in the city, the cities of district value, settlements, villages, rural districts;

8) compulsory pension contributions (further – OPV) – the money placed according to the Social code of the Republic of Kazakhstan in ENPF according to the procedure established by the legislation of the Republic of Kazakhstan;

9) the investor of OPV (further - the investor) - the physical person having the INFORMATION RETRIEVAL SYSTEM for accounting of OPV in ENPF;

10) the agent on payment of compulsory pension contributions (further – the agent) – physical person or legal entity, including the foreign legal entity performing activities in the Republic of Kazakhstan through the permanent organization, branches, representations of foreign legal entities estimating, holding (charging) and listing compulsory pension contributions in ENPF according to the procedure determined by the legislation of the Republic of Kazakhstan;

11) the automated information system "Organization of Payment Processing" (further – AIS "OOP") – information system on automation of processes for the organization of processing of pension and social assignments and payments;

12) the web portal of "the electronic government" (further – the portal) – the information system representing single window of access to all consolidated government information including the regulatory legal base, and to the state services, services in issue of specifications on connection to the networks of subjects of natural monopolies and services of subjects of the quasi-public sector rendered electronically;

13) the digital signature (further – the EDS) – set of electronic digital symbols created by means of the digital signature and confirming reliability of the electronic document, its accessory and invariance of content;

Chapter 2. Procedure for rendering the state service

4. For receipt of the state service the uslugopoluchatel submits the application in form according to appendix 1 to these rules with application of documents, the main requirements to rendering the state service specified in the list, according to appendix 2 to these rules (further – the list), to the State corporation or creates the electronic request independently on the web portal of "the electronic government" www.egov.kz (further – the portal).

5. Aggregate term of consideration of documents and issue of results of rendering the state service constitutes no more than fifteen working days:

for statements in paper form - from the date of registration in the State corporation in the magazine of registration of paper statements in AIS "OOP";

for the statements created on the portal – from the date of receipt in the magazine of electronic requests for return to AIS "OOP".

6. The document package to return of mistakenly listed OPV and (or) penalty fee goes uslugopoluchatel to the service provider by means of mail service or moves purposely in office of the service provider.

7. The service provider according to Items 21-22 of Rules and terms of calculation, deduction (charge) and transfer of compulsory pension contributions, compulsory professional pension contributions in the single accumulation pension fund and the penalties on them approved by the order of the Government of the Republic of Kazakhstan of June 30, 2023 No. 525 (further – the Resolution), within five working days after registration of document package in office checks correctness of filling of statements and by unique code on the notarized statement of the investor of compulsory pension contributions for the consent of write-off from its individual retirement account of mistakenly listed OPV and (or) penalty fee according to appendix 3 to these rules is determined by authenticity and reliability of the notarial transaction on QR code by means of appendix by reading of codes or by verification code of the document on the website enis.kz.

8. The service provider refuses consideration of the application of uslugopoluchatel on return of mistakenly listed OPV and (or) penalty fee in the following cases:

1) the incomplete document package on return of mistakenly listed OPV and (or) penalty fee according to Item 8 of the list is provided;

2) application forms are filled incorrectly in for return of mistakenly transferred amount of OPV and (or) penalty fee;

3) is absent or notarially certified consent of the investor(s) to write-off of the amount of OPV and (or) penalty fee with its INFORMATION RETRIEVAL SYSTEM does not prove to be true.

The service provider creates the written answer about refusal in consideration of the application with indication of the reason and errors of filling and sends it to uslugopoluchatel by means of mail service.

9. In case of partially fulfilled statement of the agent on return of mistakenly transferred amount of OPV and (or) penalty fee, the service is considered rendered, according to the statement of uslugopoluchatel the service provider formulates the written answer with indication of the investor(s) on whom requests in ENPF and causes of failure in forming of the request according to appendix of 5 these rules are not created.

10. In case of elimination of the reasons specified in Item 8 of these rules, the uslugopoluchatel addresses for rendering service repeatedly.

11. If application forms are filled in truly and the consent of the investor(s) proves to be true, the statement is registered in the magazine of registration of paper statements in AIS "OOP" the service provider and within one working day the preliminary request in ENPF for confirmation or refusal in implementation of return of mistakenly listed OPV and (or) penalty fee is created. On the amounts confirmed to ENPF within one working day requests in electronic form for return of mistakenly transferred amounts of OPV and (or) penalty fee are created and go to ENPF according to the agreement signed between ENPF and the service provider (further – the Agreement).

12. ENPF, having received the electronic application for return of mistakenly transferred amounts of OPV and (or) penalty fee from the service provider, within two working days performs return of mistakenly transferred amounts of OPV and (or) penalty fee on the bank account of the State corporation with indication of number and date of the request of the service provider, or creates the electronic notification on refusal in implementation of return of OPV and (or) penalty fee with indication of the reason according to Item 28 of the Resolution certified by means of the EDS of the authorized person of ENPF.

Forms and terms of sending preliminary request, the electronic request for return of mistakenly listed OPV and (or) penalty fee from the service provider, and also provision of answers from ENPF are provided by the Agreement.

13. The service provider within three working days from the date of receipt from ENPF of return of mistakenly transferred amounts of OPV and (or) penalty fee, makes their transfer by the payment order with application of lists of physical persons according to the details specified in the statement of uslugopoluchatel.

14. The state service can also be received on the portal by independent forming by uslugopoluchatel of the electronic request for return of mistakenly transferred amounts of OPV (or) penalty fee.

15. After authorization of uslugopoluchatel on the portal and the choice of the state service, the uslugopoluchatel fills the agent's details (business and identification number (further - BIN), individual identification number (dalee-IIN), bank identification code (dalee-BIK), individual identification code (dalee-IIK), phone number and the e-mail address of mail), performed mistakenly transferred amounts of OPV and (or) penalty fee on which it is necessary to initiate return.

16. After data entry of the agent, the portal sends inquiry to GBD of SPINNING TOPS for receipt of data on state registration of the legal entity, accounting registration of their branches and representations and (or) reorganization of the legal entity (the termination or other change of legal status of the legal entity attracting the relations of legal succession of legal entities).

17. By reorganization of the legal entity (agent) who earlier performed mistakenly transferred amounts of OPV and (or) penalty fee, the portal removes from GBD of SPINNING TOPS at choice of uslugopoluchatel the BIN of the agent from which the amounts of OPV and (or) penalty fee were mistakenly transferred.

18. After the choice by uslugopoluchatel of details of the agent who transferred mistakenly transferred amounts of OPV and (or) penalty fee, the portal suggests to fill and send in AIS "OOP" request with details of the payment order on return (референс, number, date and total amount of the payment order) in which mistakes in case of transfer of mistakenly transferred amounts of OPV and (or) penalty fee were made.

19. In case of discrepancy of the agent's details specified on the portal uslugopoluchately with details of the payment order of mistakenly transferred amounts of OPV and (or) penalty fee or lack of registration of the legal entity, process of registration of the state service comes to the end.

After refining of details the agent repeatedly creates the electronic statement on return of mistakenly transferred amounts of OPV and (or) penalty fee on the portal.

20. In case of change of IIK of the bank account of the agent specified for return of mistakenly transferred amounts of OPV and (or) penalty fee from IIK of the bank account from which transfer of the amounts of OPV and (or) penalty fee was performed the agent specifies the bank account (IIK) for return with the annex of the scanned version of the notification from bank of the second level or JSC Kazpochta on the opened current bank account.

21. In case of compliance of details of the agent with details of the listed payment order, AIS "OOP" automatically directs to the portal the answer with confirmation about correctly filled agent's details, with attachment of list part of the payment order on return of mistakenly transferred amounts of OPV and (or) penalty fee. The service provider informs uslugopoluchatel by means of sending the notification to personal account of the portal, on need to continue execution of the statement on receipt of the state service.

22. From the arrived list part of the payment order, the uslugopoluchatel chooses physical persons (workers) on whom it is necessary to perform return of mistakenly transferred amounts of OPV and (or) penalty fee, specifies the amount and return reason then the portal sends to physical persons (workers) to personal account on the portal request for receipt of consent to write-off of money with its INFORMATION RETRIEVAL SYSTEM and processing of personal data in the form of the notification according to appendix 4 to these rules.

23. If on all chosen elements of the payment order physical persons (workers) did not agree to write-off of the amounts from the INFORMATION RETRIEVAL SYSTEM, for implementation of return of mistakenly transferred amounts of OPV and (or) penalty fee into the account of the agent, the portal automatically completes process of rendering the state service.

24. On elements of list part of the payment order on which the consent of physical persons (workers) to write-off of the amounts with the INFORMATION RETRIEVAL SYSTEM is received the portal automatically creates the electronic statement certified by means of the EDS of uslugopoluchatel with appendix of details of uslugopoluchatel on which it is necessary to transfer the returned mistakenly transferred amounts of OPV and (or) penalty fee.

25. The electronic statement which arrived from the portal in AIS "OOP" undergoes testing for correctness of details for implementation of return of mistakenly transferred amounts of OPV and (or) penalty fee, for availability of the returned amount, lack of return on physical persons (workers) and lack of earlier directed application on return of mistakenly transferred amounts of OPV and (or) penalty fee specified in the electronic statement.

26. In case of negative result of check, performed according to Item 25 of these rules, AIS "OOP" initiates completion of process of rendering the state service and sends the notification to the portal according to appendix 5 to these rules with indication of cause of failure in forming of the electronic request for return of mistakenly transferred amounts of OPV and (or) penalty fee of ENPF.

27. In case of positive result of the check performed according to Item 25 of these rules, AIS "OOP" automatically directs the electronic application to the magazine of statements on the return of mistakenly transferred amounts of OPV and (or) penalty fee intended for registration of electronic statements by the service provider.

28. After receipt of the electronic statement in the magazine of electronic statements on return of mistakenly transferred amounts of OPV and (or) penalty fee, the service provider within five working days following behind day of receipt of the statement considers the electronic application on return of mistakenly transferred amounts of OPV and (or) penalty fee.

29. In the presence of errors of filling of the electronic statement, the service provider through AIS "OOP" directs to the portal the notification on need of provision of additional documents in form according to appendix 9 to these rules.

Uslugopoluchatel within two working days provides additional documents for further rendering service.

In case of failure to provide additional documents in two-day time, the service provider creates the notification in form according to appendix 7 to these rules.

30. In the presence of the reasons specified in Item 9 of the list the service provider refuses return of mistakenly transferred amounts of OPV and (or) penalty fee according to Item 33 of these rules. AIS "OOP" directs to the portal the notification on refusal in return of mistakenly transferred amounts of OPV and (or) penalty fee in form according to appendix 7 to these rules and removes the notification on the status of consideration of the electronic statement of the state service in personal account of the portal.

31. After registration of the electronic statement, the service provider sends the electronic request to ENPF for implementation of return of mistakenly transferred amounts of OPV and (or) penalty fee. AIS "OOP" directs to the portal the notification in form according to appendix 6 to these rules and removes in personal account of the portal the notification on the status of consideration of the electronic statement on rendering the state service.

32. ENPF within five working days from the date of receipt of the electronic request performs return of mistakenly listed OPV and (or) penalty fee to the service provider with indication of number and date of the electronic request.

33. In the cases specified in subitems 2) and 3) of Item 9 of the list, ENPF directs to AIS "OOP" refusal in return of mistakenly transferred amounts of OPV and (or) penalty fee with indication of number, date of the electronic statement and cause of failure.

AIS "OOP" directs to the portal the notification on refusal in return of mistakenly transferred amounts of OPV and (or) penalty fee in form according to appendix 7 to these rules and removes the notification on the status of consideration of the electronic statement of the state service in personal account of the portal.

34. In the presence of the bases provided in Item 9 of the list, the service provider according to Article 73 of the Administrative procedural Procedure Code of the Republic of Kazakhstan (further – APPK) notifies the applicant on the provisional solution about refusal in rendering the state service, and also time and the place (method) of carrying out hearing for opportunity to express to the applicant line item according to the provisional solution.

The notification on hearing goes in advance, but not later than three working days before completion of term of rendering the state service. Hearing is carried out no later than two working days from the date of the notification.

By results of hearing to uslugopoluchatel the notification on forming of the electronic request for return of OPV and (or) penalty fee to ENPF, or motivated refusal in rendering the state service in form of an electronic document signed by the digital signature of the authorized person of the State corporation goes.

According to statements on return of mistakenly transferred amounts of OPV and (or) penalty fee, directed uslugopoluchatel in paper form, the refusal in rendering the state service goes the service provider by means of mail service.

35. After implementation of return of mistakenly transferred amounts of OPV and (or) penalty fee on the bank account of the service provider, ENPF sends to AIS "OOP" the answer about positive consideration of the electronic request for return of mistakenly transferred amounts of OPV and (or) penalty fee.

AIS "OOP" directs to the portal the notification on the positive status of consideration of the electronic statement on receipt of the state service in form according to appendix 8 to these rules and removes in personal account of the portal the notification on the status of consideration of the electronic statement on receipt of the state service.

36. The service provider no later than three working days from the date of receipt of mistakenly transferred amounts of OPV and (or) penalty fee into the account of the service provider, transfers the amount to the agent.

37. The portal provides forming, safety, safety and invariance of the data created by the user of information systems.

38. Completeness, authenticity, reliability and not distortion of transmitted data, the party of information system (the owner of service) transferring information provides.

39. MTSZN provides data protection from unauthorized access at the level of application software, timely transfer and invariance of the data received from uslugopoluchatel.

40. The main requirements, procedure and terms of rendering the state services by the service provider are determined by these rules.

Chapter 3. Procedure for appeal of decisions, actions (failure to act) of the service provider and (or) his officials, the State corporation and (or) its workers concerning rendering the state service

41. Consideration of the claim concerning rendering the state services is made by higher administrative authority, the official, authorized body by assessment and control of quality of rendering the state services (further – the body considering the claim).

The claim is submitted to the service provider, the official whose the administrative act, administrative action (failure to act) are appealed.

The service provider, the official, whose decision, action (failure to act) are appealed, no later than 3 (three) working days from the date of receipt of the claim send it and administrative case to the body considering the claim.

At the same time the service provider, the official whose decision, action (failure to act) are appealed, has the right not to send the claim to the body considering the claim if he within 3 (three) working days makes the favorable decision, will make the administrative action which is completely meeting the requirements specified in the claim.

42. The claim of uslugopoluchatel which arrived to the service provider according to Item 2 of article 25 of the Law on the state services is subject to consideration within 5 (five) working days from the date of its registration. For the reasons specified in subitems 2) and 3) of Item 9 of the list, the claim of uslugopoluchatel is considered by ENPF.

The claim of uslugopoluchatel which arrived to authorized body by assessment and control of quality of rendering the state services is subject to consideration within 15 (fifteen) working days from the date of its registration.

43. If other is not provided by the Law "About the State Services", appeal to the court is allowed after appeal in pre-judicial procedure. If the law provides possibility of appeal to the court without the need for appeal in higher body, administrative authority, the official, the administrative act, administrative action (failure to act) of which are disputed, along with response bring into court motivated line item of the head of higher administrative authority, the official according to Item 5 of article 91 APPK.

Appendix 1

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Form

The statement of the agent on return of mistakenly listed compulsory pension contributions and (or) penalty fee

___________________________________________________________________

1. Details of the agent of compulsory pension contributions and (or) penalty fee:

Name ______________________________________________________

BIN (on payments after 01.01.2013) __________________________________

Registration taxpayer number (on payments till 01.01.2013)

___________________________________________________________________

BIC _______________________________________________________________

(IIK) _________________________________________________________

2. Details of the payment order in which mistakes were made,

No. ________ date "___" ____________ 20 __ year

Total amount of the payment order ___________________________________

3. Details of the investor of compulsory pension contributions and (or) penalty fee

___________________________________________________________________
              (Surname, name, middle name (in case of its availability), birth date)

Individual identification number of the investor (IIN)

______________________________________________________

Amount of fee of the investor of compulsory pension contributions and (or) penalty fee.

___________________________________________________________________

The amount which is subject to return, _________________________________________

4. Adjustment by the subsequent payments is impossible in view of the fact that

____________________________________________________________________
   (specify the reason for which return is required, for example, the employee is dismissed,
    the code of purpose of payment is incorrectly specified, the period, incorrectly is incorrectly specified
        bank details are specified, the investor's details are incorrectly specified
     compulsory pension contributions and (or) penalty fee, nonresident and so on)

We ask to make return on the following details

___________________________________________________________________

___________________________________________________________________
    (data of legal entity and physical person, bank details are specified)

___________________________________________________________________

_____________________ ___________________________
    (signature of the head) (signature of the chief accountant)

______________________________
                        (date)

I agree to collection and processing of my personal data necessary for purpose of return of mistakenly listed compulsory pension contributions and (or) penalty fee compliance with the Law of the Republic of Kazakhstan "About personal data and their protection": ____ (yes/no).

Appendix 2

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

List of the main requirements to rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"
1	Name of the service provider	Non-commercial joint-stock company "The Government for Citizens state corporation (The central branch of the State corporation) (further – the service provider)
2	Methods of provision of the state service (channels of access)	Reception of an application and issue of result of rendering the state service are performed through: 1) service provider; 2) the web portal of "the electronic government" www.egov.kz (further – the portal).
3	Term of rendering the state service	1) the term of rendering service – 15 (fifteen) working days; 2) the most allowed time of expectation for delivery of document package to the service provider – 30 minutes; 3) the most allowed time of servicing at the service provider – 30 minutes.
4	Form of rendering the state service	electronic (partially automated) and (or) paper.
5	Result of rendering the state service	The return note of mistakenly transferred amounts of compulsory pension contributions and (or) penalty fee or motivated refusal in rendering the state service.
6	The amount of the payment levied from uslugopoluchatel when rendering the state service and methods of its collection, stipulated by the legislation the Republic of Kazakhstan	Free of charge
7	Working schedule of the service provider	1) the service provider - from 9:00 to 18:30 o'clock with lunch break from 13:00 to 14:30 o'clock; reception of applications and issue of ready results of the state services is performed through the service provider Monday through Friday, according to the established working schedule, except for days off and holidays, according to the Labor code of the Republic of Kazakhstan, with lunch break. 2) the portal – round the clock, except for technical breaks in connection with carrying out repair work (in case of the address of uslugopoluchatel after the termination of working hours, in days off and holidays according to the Labor code of the Republic of Kazakhstan, reception of an application and issue of result of rendering the state service is performed the next working afternoon).
8	The list of the documents and data requested at uslugopoluchatel for rendering the state service	1) to the service provider: the statement in form according to appendix 1 to these rules; 2) are enclosed to the application: the notarized statement of the investor of compulsory pension contributions for the consent of write-off from its individual retirement account of the amounts which are mistakenly transferred by OPV and (or) penalty fee in form according to appendix 3 to these rules. In need of return of mistakenly transferred amount of compulsory pension contributions on the died investor, notarized application of the investor of compulsory pension contributions for the consent of write-off from the individual retirement account of mistakenly transferred amounts is issued by the heir with appendix of the death certificate and copy of the document witnessing the right to inheritance of pension accruals in ENPF. When implementing return of compulsory pension contributions by a court decision determination of court is put to the statement instead of the notarized statement of the investor of compulsory pension contributions for the consent of write-off from its individual retirement account of mistakenly transferred amounts. For banks of the second level and JSC Kazpochta - the letter behind the authorized signature of bank with application of a copy of the document confirming powers of these persons on signing of letters and statements on return of wrong specifying; 2) on the web portal of "the electronic government": - the request in electronic form certified by the EDS of uslugopoluchatel; - the consent of the investor of compulsory pension contributions of write-off from its individual retirement account of mistakenly transferred amounts certified by the EDS of the investor
9	The bases for refusal in rendering the state service established by the laws of the Republic of Kazakhstan	1) establishment of unauthenticity of the documents submitted by uslugopoluchatel for receipt of the state service, and (or) these (data) containing in them; 2) discrepancy of uslugopoluchatel and (or) the provided materials, objects, supplied and the information necessary for rendering the state service, to the requirements established by Items 27, 28 Resolutions; 3) the negative reply of authorized state body to request about approval which is required for rendering the state service, and also negative experimental testimony, researches or checks; 4) the decision (sentence) of court on prohibition of activities or the separate types of activity requiring receipt of certain state service which took legal effect; 5) the judgment which took legal effect based on which the uslugopoluchatel is deprived of the special right connected with receipt of the state service; 6) lack of consent of the uslugopoluchatel provided according to article 8 of the Law of the Republic of Kazakhstan "About personal data and their protection" on access to personal data of limited access which are required for rendering the state service.
10	Other requirements taking into account features of rendering the state service including rendered electronically and through the State corporation	The state service is rendered in electronic and (or) paper form. Uslugopoluchatel has possibility of receipt of the state service electronically through the web portal of "the electronic government" on condition of availability of the digital signature. Uslugopoluchatel has possibility of receipt of information on procedure and the status of rendering the state service in the mode of remote access by means of "personal account" the web portal of "the electronic government", service desks of the service provider, and also Single contact center "1414". For receipt of the state services electronically by means of the web portal of "the electronic government" subjects of receipt of services electronically can use one-time passwords according to the legislation of the Republic of Kazakhstan.

 

Appendix 3

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Form

The statement of the investor of compulsory pension contributions for the consent of write-off from its individual retirement account of mistakenly listed compulsory pension contributions and (or) penalty fee

I, ________________________________________________________________________________________
                     (Surname, name, middle name (in case of its availability), birth date)

IIN ______________________________________________________________________________________

I agree to return present mistakenly listed on my individual pension

the account of compulsory pension contributions and (or) penalty fee in the amount(s)

_______________________________________________________________________________________________
                                                          (sum in words)

_______________________________________________________________________________________________
  (In need of return of mistakenly transferred amounts of compulsory pension contributions and (or) penalty fee
according to several payment orders, the amounts which are subject to return are specified separately each payment order)

I agree to collection and processing of my personal data necessary for purpose of return of mistakenly listed compulsory pension contributions and (or) penalty fee compliance with the Law of the Republic of Kazakhstan "About personal data and their protection": ____ (yes/no).
_______________ ________________

Appendix 4

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Form

The notification on receipt of request of consent to write-off of compulsory pension contributions from the individual retirement account in personal account of the portal of "the electronic government"

The Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan notifies you, ______________________ [Surname, name, the investor's middle name] on availability of mistakenly transferred amounts of compulsory pension contributions and (or) penalty fee by employer ___________________________ [the agent's BIN] [The name of the agent].

According to the Rules and terms of calculation, deduction (charge) and transfer of compulsory pension contributions, compulsory professional pension contributions in the single accumulation pension fund and penalties on them approved by the order of the Government of the Republic of Kazakhstan of June 30, 2023 No. 525, asks to agree to write-off from the individual retirement account in the Single accumulation pension fund of mistakenly transferred amounts of compulsory pension contributions

in the amount of ______________________________________ [the return amount specified by the agent].

I agree to collection and processing of my personal data necessary for purpose of return of mistakenly listed compulsory pension contributions and (or) penalty fee compliance with the Law of the Republic of Kazakhstan "About personal data and their protection": ____ (yes/no).
_______________ ________________

Appendix 5

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Form

The notification on refusal of consideration of the application on return of mistakenly listed compulsory pension contributions and (or) penalty fee

Your statement [number of the electronic statement] according to the Rules and terms of calculation, deduction (charge) and transfer of compulsory pension contributions in the single accumulation pension fund and penalties on them approved by the order of the Government of the Republic of Kazakhstan of June 30, 2023 No. 525, refusal for the reason ___________________________ [the text of cause of failure].

Status of the statement: ______________________________ [text of the status].

Appendix 6

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Form

The notification on the status consideration of the electronic statement in the NAO "The Government for Citizens state corporation in personal account of the portal of "the electronic government"

Yours заявление__________________________________ [number of the electronic statement] on the state service "Return of Mistakenly Transferred Amounts of Compulsory Pension Contributions and (or) Penalty Fee" is accepted for consideration in the NAO "The Government for Citizens state corporation. Status of the statement: ________________ text of the status].

Appendix 7

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Form

The notification on refusal in return of mistakenly listed compulsory pension contributions and (or) penalty fee

According to your statement __________________________________ [number of the statement] in compliance is directed by the Rules and terms of calculation, deduction (charge) and transfer of compulsory pension contributions in the single accumulation pension fund and penalties on them approved by the order of the Government of the Republic of Kazakhstan of June 30, 2023 No. 525, and also according to Item 9 of the list refusal in return of mistakenly transferred amounts of compulsory pension contributions and (or) penalty fee for the reason __________________________________ [the text of cause of failure]. Status of the statement: [text of the status].

Appendix 8

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Form

The notification on successful consideration of the electronic statement in JSC Single Accumulation Pension Fund in personal account of the portal of "the electronic government"

According to your statement __________________________________ [number of the electronic statement] is performed return of mistakenly transferred amounts of compulsory pension contributions and (or) penalty fee.

Status of the statement: __________________________________ [text of the status].

Appendix 9

to Rules of rendering the state service "Return of Mistakenly Listed Compulsory Pension Contributions and (or) Penalty Fee"

Form

Notification of provision of additional documents

Within 2 working days it is necessary for further rendering the state service предоставить_____________________________________________

Status of the statement: _____________________________ [text of the status].

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