17. Passport of the state service

1

Name of service

Provision of maternity allowance since the 11th working day - Chapter 3, Item 20 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The state body of the executive authority performing state policy in the field of social development (further - authorized state body):

- the subordinated division of authorized state body performing effective and address social protection of socially vulnerable segments of the population (further - subordinated division);

- territorial subdivisions of authorized state body (further - territorial subdivisions).

The list of subordinated and territorial subdivisions together with the standard of the state service is placed at information stands and the official site of authorized state body

3

Consumers of the state service

1. Workers (the face consisting in employment relationships with the employer).

2. Individual entrepreneurs without formation of legal entity.

3. The members of peasant farms without formation of legal entity who are owners or users (lessees) of the parcel of land.

4. The women recognized in accordance with the established procedure as the official unemployed, having the right to unemployment benefit

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic;

Labor code of the Kyrgyz Republic;

The law of the Kyrgyz Republic "About the state guarantees and compensations for the persons living and working in the conditions of highlands and the remote hardly accessible zones";

 the order of the Government of the Kyrgyz Republic "About approval of the Regulations on procedure for provision of temporary disability benefit, maternity allowance and Regulations on procedure for provision of ritual benefit (on burial)" of September 18, 2018 No. 434

5

Resulting effect of the provided state service

The maternity allowance from 11th working day from means of the republican budget is paid

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing and faces with limited opportunities of health with violations of the musculoskeletal device, equipped (buildings, rooms) ramps, hand-rail;

- by the principle of queque.

Rooms have places for expectation, toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

Expectant mothers with limited opportunities of health are serviced out of turn. If they cannot rise to the room, the employee goes down to them for reception of an application.

For convenience of visitors in territorial subdivisions stands with the list of the documents and application forms necessary for receipt of service are placed

7

Terms of provision of the state service

Expectation on the first-come, first-served basis.

Documents acceptance at citizens, execution of the statement - up to 30 minutes.

Consultation provision term to citizens by phone and in personal meeting constitutes more than 10 minutes.

The statement for purpose of maternity allowance, including the electronic statement through the State portal of electronic services, is considered by territorial subdivision after provision of all necessary documents, within 3 working days, to the 20th of month under report.

Allowance payment on pregnancy and childbirth is performed monthly, with 25 on 30 number, on transit accounts of consumers in bank

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in authorized state body;

- in subordinated division;

- in territorial subdivision according to the schedule specified on the official site of authorized state body: www.mlsp.gov.kg.

Informing citizens on the provided state service can be performed:

- in writing;

- in oral form (by phone, by "telephone hotline", in case of personal contact with the specialist);

- through the State portal of electronic services: portal.tunduk.kg;

- on the official site of authorized state body: www.mlsp.gov.kg;

- by means of information stands, brochures, booklets.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service can be performed through:

- radio, television, information websites, newspapers;

- public receptions;

- website of authorized state body;

- through the State portal of electronic services: portal.tunduk.kg.

In subordinated, territorial subdivisions:

- at information stands, in brochures, booklets;

- by phone;

- directly in case of the applicant's visit.

Informing on service is performed also at meetings with the population, public and non-governmental organizations in regions of the republic, by means of answers to written addresses, by phone, by "telephone hotline" and the oral personal address to specialists in the form of references and consultations.

Addresses, phone numbers, bank details, and also standards of the state service are placed at information stands, the official site of authorized state body

Servicing and rendering the state service

10

Communication with visitors

In authorized state body, its subordinated and territorial subdivisions information plates on doors of offices of the employees responsible for rendering service are placed.

All staff of territorial subdivisions working with the population shall have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees shall observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

Employees shall observe job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the current legislation providing the respect for ethical standards, objectivities in relation to citizens excluding conflict of interest.

With limited opportunities of health communication and provision of service are made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Information on personal data of citizens in case of receipt of service is not subject to disclosure and cannot be traded on by employees and for transfer to the third parties.

Consumer information and the service rendered to him can be provided at the request of the relevant state bodies taking into account legislation regulations in the field of regulation of work with personal data

12

The list of necessary documents and/or actions from the consumer of the state service

For receipt of the state service workers, individual entrepreneurs, members of peasant farm, the official unemployed with entitlement to benefit on unemployment represent:

- passport;

- the statement on purpose of maternity allowance;

- original of leaf of disability.

Necessary data for purpose of maternity allowance are requested from the relevant state bodies by means of system of electronic interdepartmental interaction Tunduk

13

Cost of paid state service

The state service is provided on free basis

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in this standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to expectations of the applicant;

- availability of the complaint book of citizens in the available place

15

Provision of the state service in electronic format

The service is provided in electronic format to individual entrepreneurs, members of peasant farms without formation of legal entity and the official unemployed with entitlement to benefit on unemployment (except for the applications submitted by the members of peasant farm living in settlements in which the sizes of coefficients of surcharges to the salary and other social payments are established) regarding acceptance of request (statement) for receipt of the state service by means of the State portal of electronic services: portal.tunduk.kg, according to  the Instructions for use the State portal of electronic services approved  by the order of the Government of the Kyrgyz Republic of October 7, 2019 No. 525.

Note: for departure of the electronic request for receipt of service individual entrepreneurs, members of peasant farm, the official unemployed with entitlement to benefit on unemployment need to be registered on the portal: portal.tunduk.kg.

Stage of on-line interactivity - 3 (the web page has functionality to fill in the request electronically and to take cognizance of it state agency without printout on paper)

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

In provision of the state service refuses if:

- it is determined that the applicant is already granted maternity allowance in other territorial subdivision;

- it is revealed that the submitted documents were dummy;

- the applicant provides not the complete list of the necessary documents specified in Item 12 of this standard;

- effective period of the submitted documents expired;

- the damaged documents were submitted (pages, the illegible text, seal are pulled out);

- the applicant does not conform to requirements of Item 3 of this standard

17

Procedure for appeal

In case of matters of argument on rendering service, the consumer has the right to address in accordance with the established procedure with the written (electronic) address:

- in territorial subdivision;

- in authorized state body.

The written (electronic) address moves in a free form and shall contain full name of the consumer of service, residence address, phone number, and also claim essence, the signature of the consumer of service and date.

Consideration of addresses is performed according to the procedure, established by the legislation of the Kyrgyz Republic in the field of administrative activities and ministerial procedures.

The term of consideration of the written (electronic) address and receipt of the answer by the applicant shall not exceed 14 working days from the date of its registration.

In case of disagreement with the made decision according to the address, the applicant has the right to appeal the decision of authorized state body judicially

18

Frequency of review of the standard of the state service

The standard of the state service shall be reviewed regularly with frequency at least once in three years

18. Passport of the state service

1

Name of service

Provision of ritual benefit (on burial) - Chapter 3, Item 21 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The state body of the executive authority performing state policy in the field of social development (further - authorized state body):

- the subordinated division of authorized state body performing effective and address social protection of socially vulnerable segments of the population (further - subordinated division);

- territorial subdivisions of authorized state body (further - territorial subdivisions).

The list of subordinated and territorial subdivisions together with the standard of the state service is placed at information stands and the official site of authorized state body

3

Consumers of the state service

Consumers of the state service are persons which actually performed funeral of the dead - full age family members or other persons, irrespective of degree of their relationship.

The allowance is granted in case of death of the following categories of citizens:

- the worker or the family member consisting in its dependence;

- the individual entrepreneur or the family member consisting in its dependence;

- the member of the peasant economy or the family member consisting in its dependence;

- the official unemployed or the family member consisting in its dependence;

- person receiving social benefit, or the family member consisting in its dependence;

- the jobless person or the family member consisting in its dependence

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic;

The law of the Kyrgyz Republic "About the guaranteed state minimum social standards";

orders of the Government of the Kyrgyz Republic:

- "About approval of the Regulations on procedure for provision of temporary disability benefit, maternity allowance and Regulations on procedure for provision of ritual benefit (on burial)" of September 18, 2018 No. 434;

- "About establishment of the size of the average monthly salary for calculation of ritual benefit (on burial)" of March 23, 2012 No. 192

5

Resulting effect of the provided state service

The ritual benefit (on burial) from means of the republican budget is paid

6

Conditions of provision of the state service

Provision of service is performed:

- indoors, answering to the established sanitary standards;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health on sight and hearing and faces with limited opportunities of health with violations of the musculoskeletal device, equipped (buildings, rooms) ramps, hand-rail;

- by the principle of queque.

Rooms have places for expectation, toilets (in regions, in case of impossibility of connection to the central plumbing and sanitary - outdoor), heating, water supply system, phone.

Preferential categories of citizens (participants and disabled people of the Great Patriotic War, home front workers and persons equated to them, persons with limited opportunities of health, elderly citizens, expectant mothers) are serviced out of turn or if they cannot rise to the room, the employee goes down to them for reception of an application.

For convenience of visitors in territorial subdivisions stands with the list of the documents and application forms necessary for receipt of the state service are placed

7

Terms of provision of the state service

Expectation on the first-come, first-served basis.

Documents acceptance at citizens, execution of the statement - up to 30 minutes.

Consultation provision term to citizens by phone and in personal meeting constitutes more than 10 minutes.

The statement for purpose of ritual benefit, including the electronic statement through the State portal of electronic services, is considered after provision of necessary documents, within 3 working days, to the 20th of month under report. Payment of ritual benefit is performed monthly, with 25 on 30 number, on transit accounts of consumers in bank

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in authorized state body;

- in subordinated division;

- in territorial subdivision according to the schedule specified on the official site of authorized state body: www.mlsp.gov.kg.

Informing citizens on the provided state service can be performed:

- in writing;

- in oral form (by phone, by "telephone hotline", in case of personal contact with the specialist);

- through the State portal of electronic services: portal.tunduk.kg;

- on the official site of authorized state body: www.mlsp.gov.kg;

- by means of information stands, brochures, booklets.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service can be performed through:

- radio, television, information websites, newspapers;

- public receptions;

- website of authorized state body.

In subordinated, territorial subdivisions:

- at information stands, in brochures, booklets;

- by phone;

- directly in case of the applicant's visit.

Informing on service is performed also at meetings with the population, public and non-governmental organizations in regions of the republic, by means of answers to written addresses, by phone, by "telephone hotline" and the oral personal address to specialists in the form of references and consultations.

Addresses, phone numbers, and also the standard of the state service are placed at information stands, the official site

Servicing and rendering the state service

10

Communication with visitors

In authorized state body, its subordinated and territorial subdivisions information plates on doors of offices of the employees responsible for rendering service are placed.

All staff of territorial subdivisions working with the population shall have the personified plates (badges) with indication of surname, name, middle name and position.

In case of communication with visitors employees shall observe the following basic principles of ethics: be polite, benevolent, correct, patient, basic, aim to understand deeply being of question, be able to listen to the interlocutor and understand its line item, and also reason for the made decisions.

All employees shall observe job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the current legislation providing the respect for ethical standards, objectivities in relation to citizens excluding conflict of interest.

With special needs on medical and social indications (persons with limited opportunities of health, elderly citizens, participants and disabled people of the Second World War, expectant mothers) communication and provision of service are made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Information on personal data of citizens in case of receipt of service is not subject to disclosure and cannot be traded on by employees and for transfer to the third parties.

Consumer information and the service rendered to him can be provided at the request of the relevant state bodies taking into account legislation regulations in the field of regulation of work with personal data

12

The list of necessary documents and/or actions from the consumer of the state service

For receipt of the state service the applicant represents:

- passport;

- the statement on purpose of ritual benefit;

- PIN of the dead.

Necessary data for purpose of ritual benefit (on burial) are requested from the relevant state bodies by means of system of electronic interdepartmental interaction Tunduk

13

Cost of paid state service

The state service is provided on free basis

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination on the basis of floor, race, language, disability, ethnic origin, religion, age, political and other convictions, educations, origins, property or other status, and also other circumstances;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service to the requirements established by this standard: access to the building, availability of household conveniences, the schedule of acceptance convenient for citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, consultation during all procedure of rendering service;

- compliance of resulting effect (the received service) to expectations of the applicant;

- availability of the complaint book of citizens in the available place

15

Provision of the state service in electronic format

The service is provided in electronic format regarding acceptance of request (statement) for receipt of the state service by means of the State portal of electronic services: portal.tunduk.kg, according to  the Instructions for use the State portal of electronic services approved  by the order of the Government of the Kyrgyz Republic of October 7, 2019 No. 525.

Note: for departure of the electronic request for receipt of service the applicant needs to be registered on the portal: portal.tunduk.kg.

Stage of on-line interactivity - 3 (the web page has functionality to fill in the request electronically and to take cognizance of it state agency without printout on paper)

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

In provision of the state service refuses if:

- it is determined that the applicant is already granted ritual allowance (on burial) in other territorial subdivision;

- it is revealed that the submitted documents were dummy;

- the applicant provides not the complete list of the necessary documents specified in Item 12 of this standard;

- effective period of the submitted documents expired;

- the damaged documents were submitted (pages, the illegible text, seal are pulled out);

- the applicant does not conform to requirements of Item 3 of this standard

17

Procedure for appeal

In case of matters of argument on rendering service, the consumer has the right to address in accordance with the established procedure with the written (electronic) address:

- in territorial subdivision;

- in authorized state body.

The written (electronic) address moves in a free form and shall contain full name of the consumer of service, residence address, phone number, and also claim essence, the signature of the consumer of service and date.

Consideration of addresses is performed according to the procedure, established by the legislation of the Kyrgyz Republic in the field of administrative activities and ministerial procedures.

The term of consideration of the written (electronic) address and receipt of the answer by the applicant shall not exceed 14 working days from the date of its registration.

In case of disagreement with the made decision according to the address, the applicant has the right to appeal the decision of authorized state body judicially

18

Frequency of review of the standard of the state service

The standard of the state service shall be reviewed regularly with frequency at least once in three years

22. Passport of the state service

1

Name of service

Appointment and payment of monthly social benefit - Chapter 3, Item 17 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

The state body of the executive authority performing state policy in the field of social development (further - authorized state body):

- the subordinated division of authorized state body performing effective and address social protection of socially vulnerable segments of the population (further - subordinated division);

- territorial subdivisions of authorized state body (further - territorial subdivision).

The list of subordinated and territorial subdivisions together with the standard of the state service is placed at information stands and the official site of authorized state body

3

Consumers of the state service

Receivers of monthly social benefit (further - ESP):

- children with limited opportunities of health (further - children with OVZ) - up to 18 years;

- persons with limited opportunities of health since the childhood, person with limited opportunities of health (further - LOVZ) - in the absence of the right to provision of pensions;

- children in case of loss of one parent - in the absence of the right to provision of pensions;

- children in case of loss of both parents - in the absence of the right to provision of pensions;

- the children born from mothers living with HIV/AIDS - before achievement of age of 18 months by them;

- elderly citizens (the man who reached age of 65 years, the women who reached age of 60 years) - in the absence of the right to provision of pensions;

- mothers heroines - 55 years which reached age - in the absence of the right to provision of pensions

4

Legal basis of receipt of the state service

Constitution of the Kyrgyz Republic;

The law of the Kyrgyz Republic "About public welfare payments in the Kyrgyz Republic";

 the order of the Government of the Kyrgyz Republic "About implementation of the Law of the Kyrgyz Republic "About public welfare payments in the Kyrgyz Republic" of June 29, 2018 No. 307

5

Resulting effect of the provided state service

Informing the applicant on appointment or on refusal in purpose of ESP.

The applicant is notified on appointment or on refusal in appointment to it by ESP no later than 5 working days from the date of its appointment / refusal by means of the direction to it of the notification or informing with use of e-mail or mobile communication

6

Conditions of provision of the state service

Service provision to visitors is performed:

- on the first-come, first-served basis;

- indoors, answering to the established sanitary standards;

- in the presence of easy access of citizens to the building and sanitary and hygienic rooms (toilets, washing rooms), including for persons with limited opportunities of health (further - LOVZ), equipped (buildings, rooms) ramps, hand-rail;

- taking into account the allocated places for expectation.

Preferential categories of citizens (participants and disabled people of the Great Patriotic War, home front workers, LOVZ, expectant mothers) are serviced out of turn.

For convenience of visitors in territorial subdivisions stands with the list of the documents and application forms necessary for receipt of service are placed

7

Terms of provision of the state service

Expectation on the first-come, first-served basis.

Documents acceptance at citizens, execution of the statement - no more than 30 minutes.

Consultation provision term to citizens by phone and in personal meeting constitutes no more than 10 minutes.

The decision on purpose of ESP or refusal in its appointment is accepted within one working day, and in cases of need of additional refining of information - within 10 working days from the date of adoption of the statement

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in authorized state body;

- in subordinated division;

- in territorial subdivision, according to the schedule specified on the official site of authorized state body: www.mlsp.gov.kg.

Informing citizens on the provided state service can be performed:

- in writing;

- in oral form (by phone, by "telephone hotline", in case of personal contact with the specialist);

- through the State portal of electronic services: portal.tunduk.kg;

- in electronic format (information on service and the procedure of its provision on the official site of authorized state body: www.mlsp.gov.kg);

- by means of information stands, brochures, booklets.

Information is provided in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service can be performed through:

- radio, television, information websites, newspapers;

- public receptions;

- website of authorized state body;

- State portal of electronic services: portal.tunduk.kg.

In territorial subdivisions:

- at information stands, in brochures, booklets;

- by phone;

- directly in case of the applicant's visit.

Informing on service is performed also at meetings with the population, public and non-governmental organizations in regions of the republic, by means of answers to written addresses, by phone, by "telephone hotline" and the oral personal address to specialists in the form of references and consultations.

Addresses, phone numbers, bank details, and also the standard of the state service are placed at information stands, the official site of authorized state body

Servicing and rendering the state service

10

Communication with visitors

In authorized state body, its subordinated and territorial subdivisions information plates on doors of offices of the employees responsible for rendering service are placed.

All staff of territorial subdivisions working with the population shall have the personified plates (badges) with indication of full name and position.

Employees shall observe job descriptions (functional obligations) and the professional ethical standards which are not allowing the violations of the current legislation providing the respect for ethical standards, objectivities in relation to citizens excluding conflict of interest.

With special needs on medical and social indications (LOVZ on hearing and sight and musculoskeletal system, aged pensioners, veterans of war and work, expectant mothers) communication and provision of service are made for persons in form, clear and available to them

11

Methods of ensuring confidentiality

Information on personal data of citizens in case of receipt of service is not subject to disclosure and cannot be traded on by employees and for transfer to the third parties.

Consumer information and the service rendered to him can be provided at the request of the relevant state bodies taking into account regulations of the legislation of the Kyrgyz Republic in the field of regulation of work with personal data

12

The list of necessary documents and/or actions from the consumer of the state service

In case of purpose of ESP by means of system of interdepartmental electronic interaction Tunduk by territorial subdivision the following data from information systems of state bodies are requested:

- data/certificate(s) on child(children) birth;

- the data of medico-social commission of experts confirming disability;

- data of Social fund of the Kyrgyz Republic under the Cabinet of Ministers of the Kyrgyz Republic about lack of the right to provision of pensions;

- the certificate or the statement from assembly record about the death of parents/parent;

- data on registration in the place of residence/stay (only for living in settlements in which coefficients of surcharges to the salary and other social payments are established).

For receipt of the state service the applicant submits the following documents:

1) children with limited opportunities of health - to 18 years, person with limited opportunities of health since the childhood I, II and III groups, persons with limited opportunities of health I, II and III groups:

- passport of the applicant;

- data/certificate(s) on child(children) birth (in case of lack of data in information system of state body);

2) elderly citizens, (men - on reaching age of 65 years, the woman - on reaching age of 60 years), mothers heroines:

- passport of the applicant;

- the verified copy of the certificate of mother heroine (for mothers heroines);

3) children in case of loss of one/both parents:

- passport of the applicant;

- data/certificate(s) on child(children) birth (in case of lack of data in information system of state body);

4) the children born from mothers living with HIV/AIDS - before achievement of age of 18 months by them:

- passport of the applicant;

- data/certificate(s) on child(children) birth (in case of lack of data in information system of state body);

- the reference from the AIDS Republican center confirming the child's birth from mother living with HIV/AIDS.

If necessary the following documents are in addition provided:

- the certificate of kayrylman - in cases of the request for public welfare payment of kayrylman or members of his family;

- the judgment about appointment to minor or incapacitated face of the guardian/custodian - in cases when the application is submitted by the guardian/custodian;

- the power of attorney which is drawn up according to requirements of the civil legislation - in cases when the application is submitted by the authorized representative;

- data/certificate on conclusion/annulment of marriage or the statement from record of the act of conclusion/annulment of marriage - in cases when data on the applicant disperse from data in the certificate of birth of the child - in case of lack of data in information system of state body;

- bank details - in cases when public welfare payment be transferred into the bank account of consumers;

- the reference in form 9 - in cases when address for social benefit to orphans at whom mother who had the official status "lonely mother" died;

- the reference from the place of study - in case of the request for social benefit on the occasion of loss of the parent (both parents) by person who reached age of 16 years - in case of lack of data in information system of state body;

- the residence permit - in case the foreign citizens living in the territory of the Kyrgyz Republic who are citizens of the countries with which the international treaty in the field of provision of benefits is signed and became effective address for public welfare payment, - in case of lack of data in information system of state body

13

Cost of paid state service

The state service is provided on free basis

14

Parameters of quality of the state service

Quality of provision of the state service is determined by the following criteria:

- relevance for the user;

- reliability and timeliness, in accordance with the terms and the service provision terms declared in the standard of the rendered service;

- non-admission of discrimination against persons receiving service in basis of sex, races, language, disability, ethnic origin, religion, age, political or other convictions, education, origin;

- availability, reclamation at citizens only of those documents for receipt of service which are specified in the standard;

- compliance of conditions of provision of service: access to the building, the room to persons with limited opportunities of health, availability of household conveniences, the convenient schedule for reception of citizens, availability and availability of information support (in printing and electronic formats);

- correctness and politeness of employees when rendering the state service, the help of employees in filling of necessary documents and consultation during all procedure of rendering service

15

Provision of the state service in electronic format

The service can be provided in electronic format partially, regarding reception of an application on receipt of the state service (except for the applications submitted by the citizens living in settlements in which the sizes of coefficients of surcharges to the salary and other social payments are established), by means of the State portal of electronic services: portal.tunduk.kg, according to  the Instructions for use the State portal of electronic services approved  by the order of the Government of the Kyrgyz Republic of October 7, 2019 No. 525.

Note: for departure of the electronic request for receipt of service the applicant needs to be registered on the portal: portaI.tunduk.kg.

Stage of on-line interactivity - 3 (the web page has functionality to fill in the request electronically and to take cognizance of it state agency without printout on paper)

Refusal in provision of the state service and procedure for appeal

16

Refusal in provision of the state service

In provision of the state service refuses if:

- the applicant does not conform to requirements of Item 3 of this standard;

- it is revealed that the submitted documents were dummy;

- person to whom ESP shall be appointed is on complete state providing, except for the children who lost both parents;

- the applicant provides the incomplete list of the necessary documents specified in Item 12 of this standard;

- effective period of the submitted documents expired;

- the damaged documents were submitted (pages, the illegible text, seal and so on are pulled out)

17

Procedure for appeal

In case of matters of argument on rendering service, the consumer has the right to address in accordance with the established procedure with the written (electronic) address:

- in the Commission on consideration of claims and petitions from citizens about appointment and payment of public welfare payments under local public administration and city administration;

- in territorial subdivision;

- in authorized state body.

The written (electronic) address moves in a free form and shall contain full name of the consumer of service, residence address, phone number, and also claim essence, the signature of the consumer of service and date.

Consideration of addresses is performed according to the procedure, established by the legislation of the Kyrgyz Republic in the field of administrative activities and ministerial procedures.

The term of consideration of the written (electronic) address and receipt of the answer by the applicant shall not exceed 14 working days from the date of its registration.

In case of disagreement with the made decision according to the address, the applicant has the right to appeal the decision of authorized state body judicially

18

Frequency of review of the standard of the state service

The standard of the state service shall be reviewed regularly, with frequency once in three years suffices