40. Passport of the state service

1

Name of the state service

Carrying out unplanned (over the state order) research works (including monitoring) in the field of natural, technical, humanitarian, applied and social sciences - Chapter 5, Item 50 of the Unified register (list) of the state services

2

Full name of state body (organization) providing service

National academy of Sciences of the Kyrgyz Republic (further - NAS)

3

Consumers of the state service

Legal entities and physical persons

4

Legal basis of receipt of the state service

Laws of the Kyrgyz Republic:

- "About science and about fundamentals of the state scientific and technical policy";

- "About National academy of Sciences of the Kyrgyz Republic"

5

Resulting effect of the provided state service

The report on research work on results of the conducted researches

6

Conditions of provision of the state service

Provision of service is performed:

- by the principle of queque, taking into account availability of possibility of preliminary record;

- in the rooms meeting the established sanitary standards and requirements of fire safety, the visitors equipped with places for sitting, clothes;

- taking into account gender and age features.

Easy access to the building and sanitary and hygienic rooms (toilets) equipped with ramps and hand-rail for persons with limited opportunities of health is provided to visitors

7

Term of provision of the state service

Time for acceptance of request - no more than 20 minutes.

Term on decision making about possibility of carrying out required research works - up to 10 working days.

Duration of works - according to the contract with the consumer and depending on amount of research works.

Time for issue of result - no more than 30 minutes after signing of the report

Informing consumers of the state service

8

Informing on the state service provided to the consumer (the list of necessary information) and the state body responsible for standardization

Information on the state service can be obtained:

- in NAS to the address: Feel the city of Bishkek, the avenue, 265 and;

- on the official site of NAS: www.naskr.kg.

Information can be provided:

- in writing;

- in oral form (by phone, in case of personal contact);

- at information stands, in brochures of NAS;

- by e-mail specified on the NAS website.

It is possible to study information at information stands, in brochures and booklets, in the state and official languages

9

Methods of distribution of information on the state service

Distribution of information on the rendered service can be performed through:

- Media (newspapers, radio, television);

- official site of NAS: www.naskr.kg;

- information stands;

- booklets (brochures);

- by phone (numbers are specified on the website).

Addresses, phone numbers, e-mail addresses and operating mode of NAS are posted on the official site of NAS: www.naskr.kg

Servicing and rendering the state service

10

Communication with visitors

In case of communication with visitors employees observe the principles of ethics: politeness, goodwill, correctness, patience, adherence to principles, aspiration to understanding of being of question, ability to listen to the interlocutor and to understand its line item, and also argumentativeness of the made decisions.

Employees observe job descriptions (functional obligations) and professional ethical standards, objectivity in relation to consumers of service, do not allow violation of the law of the Kyrgyz Republic and conflict of interest.

Communication and provision of service are made in clear and available form for all categories of receivers, including persons with limited opportunities of health

11

Methods of ensuring confidentiality

When rendering service confidentiality is observed, consumer information and the service rendered to it can be provided to the third party only on the bases, stipulated by the legislation the Kyrgyz Republic