ORDER OF THE MINISTER OF INFORMATION AND COMMUNICATIONS OF THE REPUBLIC OF KAZAKHSTAN

of December 12, 2017 No. 429

About introduction of amendments to the order of the Minister of investments and development of the Republic of Kazakhstan on April 30, 2015 No. 531 "About approval of standards of the state services in the field of communication"

I ORDER:

1. Bring in the order of the Minister of investments and development of the Republic of Kazakhstan of April 30, 2015 No. 531 "About approval of standards of the state services in the field of communication" (registered in the Register of state registration of regulatory legal acts for No. 11380, published on July 20, 2015 in information system of law of Ad_let) the following changes:

in the standard of the state service "Licensing for Provision of Services in the field of Communication" approved by the specified order:

to state heading of Chapter 1 in the following edition:

"Chapter 1. General provisions";

state Items 2 and 3 in the following edition:

"2. The standard of the state service is developed by the Ministry of information and communications of the Republic of Kazakhstan (further - the Ministry).

3. The state service appears the State Control Committee in the field of communication, informatization and mass media of the Ministry (further - the service provider).

Reception of an application and issue of result of rendering the state service are performed through:

1) office of the service provider;

2) the web portal of "the electronic government" www.egov.kz (further - the portal).";

to state heading of Chapter 2 in the following edition:

"Chapter 2. Procedure for rendering the state service";

state Item 5 in the following edition:

"5. Form of rendering the state service: electronic and (or) paper.";

to state heading of Chapter 3 in the following edition:

"Chapter 3. Procedure for appeal of decisions, actions (failure to act) of service providers and (or) their officials, concerning rendering the state services";

state Item 11 in the following edition:

"11. Appeal of decisions, actions (bezdeystviye) of the service provider and (or) his officials concerning rendering the state service: the claim is submitted addressed to the head of the service provider to the addresses placed on Internet resource of the Ministry: www.miс.gov.kz in the Section "State Services" or addressed to the head of the Ministry of the address: 010000, city of Astana, Prospekt Mang_l_k El, 8, House of the ministries, 14th entrance, phone 8 (7172) 74 03 64.

Claims are accepted in writing by mail, by means of the portal or purposely through office of the service provider or the Ministry, in the working days.

Confirmation of adoption of the claim is its registration (stamp, the entering number and date) in office of the service provider, or the Ministry, with indication of surname and initials of person which accepted the claim, term and the place of receipt of the answer to the made complaint.

In case of the address through the portal it is possible to obtain information on procedure for appeal by phone Single contact-центра:1414, 8 800 080 7777.

When sending the claim through the portal information on the address which is updated during processing of the address by the service provider is available to uslugopoluchatel from "personal account" (mark about delivery, registration, execution, the answer about consideration or refusal in consideration).

The claim of uslugopoluchatel which arrived to the service provider or the Ministries, is subject to consideration within five working days from the date of its registration.

In case of disagreement with results of the rendered state service the uslugopoluchatel can address with the claim to authorized body by assessment and control of quality of rendering the state services.

The claim of uslugopoluchatel which arrived to authorized body by assessment and control of quality of rendering the state services is subject to consideration within fifteen working days from the date of its registration.

In the claim:

physical person - its surname, name, and also at will middle name, the postal address are specified;

the legal entity - its name, the postal address, reference number and date.

The claim is signed by uslugopoluchatel.";

to state heading of Chapter 4 in the following edition:

"Chapter 4. Other requirements taking into account features of rendering the state service including rendered electronically";

state Item 14 in the following edition:

"14. Addresses of places of rendering the state service are placed on:

1) Internet resource of the Ministry - www.miс.gov.kz;

2) portal.";

state Item 17 in the following edition:

"17. Contact telephone numbers of service desks concerning rendering the state service are specified on Internet resource of the Ministry www.mic.gov.kz, in the Section "State Services", single contact center concerning rendering the state services: 1414, 8 800 080 7777.";

state appendix 3 and 4 in edition according to appendix 1 and 2 to this order;

in the standard of the state service "Distribution of Resource of Numbering and Allocation of Numbers, and also Their Withdrawal" approved by the specified order:

to state heading of Chapter 1 in the following edition:

"Chapter 1. General provisions";

state Items 2 and 3 in the following edition:

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