of July 27, 2026 No. 106
About approval of Rules of implementation of activities of financial ombudsmen and services of the financial ombudsman, including provision in authorized body on regulation, control and supervision of the financial market and the financial organizations of information on the arrived and considered addresses of consumers of financial services, and also election and early termination of activities of the financial ombudsman
According to article 15-29 of the Law of the Republic of Kazakhstan "About state regulation, control and supervision of the financial market and the financial organizations" Board of the Agency of the Republic of Kazakhstan on regulation and development of the DECIDES: financial market
1. Approve the enclosed Rules of implementation of activities of financial ombudsmen and service of the financial ombudsman, including provision in authorized body on regulation, control and supervision of the financial market and the financial organizations of information on the arrived and considered addresses of consumers of financial services, and also election and early termination of activities of the financial ombudsman.
2. Recognize resolutions of Board of the Agency of the Republic of Kazakhstan on regulation and development of the financial market, and also structural elements of some resolutions of Board of the Agency of the Republic of Kazakhstan on regulation and development of the financial market voided according to appendix to this resolution.
3. And increases in financial literacy in the procedure established by the legislation of the Republic of Kazakhstan to provide to department of social projects:
1) together with Legal department state registration of this resolution in the Ministry of Justice of the Republic of Kazakhstan;
2) placement of this resolution on official Internet resource of the Agency of the Republic of Kazakhstan on regulation and development of the financial market after its official publication;
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