THE RESOLUTION OF BOARD OF THE AGENCY OF THE REPUBLIC OF KAZAKHSTAN ON REGULATION AND DEVELOPMENT OF THE FINANCIAL MARKET

of May 15, 2026 No. 91

About approval of Requirements to conditions of implementation of banking activity

According to item 4 of article 52 of the Law of the Republic of Kazakhstan "About banks and banking activity in the Republic of Kazakhstan" Board of the Agency of the Republic of Kazakhstan on regulation and development of the DECIDES: financial market

1. Approve the enclosed Requirements to conditions of implementation of banking activity (further – Requirements).

2. Recognize invalid resolutions of Board of National Bank of the Republic of Kazakhstan, the resolution of Board of the Agency of the Republic of Kazakhstan on regulation and development of the financial market, and also structural elements of the resolution of Board of National Bank of the Republic of Kazakhstan and some resolutions of Board of the Agency of the Republic of Kazakhstan on regulation and development of the financial market according to appendix to this resolution.

3. To provide to department of behavioural supervision in the procedure established by the legislation of the Republic of Kazakhstan:

1) together with Legal department state registration of this resolution in the Ministry of Justice of the Republic of Kazakhstan;

2) placement of this resolution on Internet resource of the Agency of the Republic of Kazakhstan on regulation and development of the financial market after its official publication;

3) within ten working days after state registration of this resolution submission to Legal department of data on execution of the action provided by the subitem 2) of this Item.

4. To impose control of execution of this resolution on the supervising vice-chairman of the Agency of the Republic of Kazakhstan on regulation and development of the financial market.

5. This resolution becomes effective after sixty calendar days after day of its first official publication, except for paragraph 4 of Chapter 6, of Item 83 of Requirements, appendices 5 to Requirements, subitems 1) and 11) of Item 5 and the subitem 4) of Item 6 of appendix 6 to Requirements which become effective since October 1, 2026.

Determine that during the period from the date of enforcement of this resolution and till October 1, 2026 the subitem 7) of Item 2 of appendix 6 to Requirements is effective in the following edition:

"7) method of issue of loan;".

Determine that since January 1, 2027:

the subitem 14) of Item 7 of Requirements is effective in the following edition:

"14) order of interaction with the consumer of banking services and the financial ombudsman in case of settlement of disagreements between bank and the consumer of banking services;";

the subitem 5) of part one of Item 18 of Requirements is effective in the following edition:

"5) contacts of service of the financial ombudsman.";

the subitem 6) of part one of Item 28 of Requirements is effective in the following edition:

"6) procedure for submission of addresses, terms of their consideration by bank, and also the right to address the financial ombudsman.";

the Item 3 lines of the eighth table of appendix 2 to Requirements is effective in the following edition:

"3. The right to the address to the financial ombudsman in the presence of dispute with bank";

the subitem 8) of Item 3 of appendix 6 to Requirements is effective in the following edition:

"8) in writing to address the financial ombudsman according to Item 7 of Article 61 and Item 5 of article 64 of the Law on banks.";

the part five of Item 2 of appendix 8 to Requirements is effective in the following edition:

"In case of receipt of the decision of Bank on refusal in change of terms of the contract or in case of not achievement of the mutually acceptable decision on change of terms of the contract, you have the right within three months from the date of receipt of such decision to address the financial ombudsman.";

parts three of appendix 9 to Requirements, having determined that during suspension this part is effective in the following edition:

"In case of receipt of the decision of Bank on refusal in change of terms of the contract or in case of not achievement of the mutually acceptable decision on change of terms of the contract, the borrower – the physical person has the right within three months from the date of receipt of such decision to address the financial ombudsman.".

Approved by the Resolution of Board of the Agency of the Republic of Kazakhstan on regulation and development of the financial market of May 15, 2026 No. 91

Requirements to conditions of implementation of banking activity

Chapter 1. General provisions

1. Requirements to conditions of implementation of banking activity (further – Requirements) are developed according to item 4 of article 52 of the Law of the Republic of Kazakhstan "About banks and banking activity in the Republic of Kazakhstan" (further – the Law on banks) for the purpose of ensuring protection of the rights and legitimate interests of consumers of banking services, completeness and availability of information by provision of banking services, and also increases in level of financial literacy and determine requirements to conditions of implementation of banking activity by bank of the second level, Islamic bank, bank branch – the nonresident of the Republic of Kazakhstan and the organization performing separate types of banking activities (further – bank), including:

the list of data which shall contain rules about general terms of implementation of banking activity;

the principles of fair behavior when rendering banking services;

procedure for disclosure of information by provision of banking services and consultation of consumers of banking services, including disclosures of information on types of activity, financing (crediting) of which there is forbidden by council on the principles of Islamic financing;

procedure of responsible crediting;

procedure for the conclusion of the contract of the bank loan with physical person which is not connected with implementation of business activity, including the requirement to its content, registration, compulsory provisions, bank deposit agreement and bank account agreement;

types and signs unfair the practician, and also procedure for their identification when rendering banking services;

responsible business practicians to debt collection during the work with insolvent consumers of banking services;

procedure for consideration of addresses of consumers of the banking services arising in the course of provision of banking services;

requirements to development and implementation of actions, directed to increase in level of financial literacy of consumers of banking services;

the list of the commissions and other payments which are subject to collection in case of issue and servicing of bank loan of the physical person which is not connected with implementation of business activity according to appendix 1 to Requirements;

size of consumer bank loan;

regulations on operating procedure with clients, including:

procedure for provision of services to persons with disability and to handicapped national groups taking into account requirements of the national standard for availability of departments of the financial organizations for provision of services to persons with disability and to other handicapped national groups;

features of provision of services to persons with disability and to handicapped national groups with participation of the authorized representative.

2. In Requirements the concepts provided by the Civil code of the Republic of Kazakhstan (further – the Civil code), by the Law of the Republic of Kazakhstan "About state regulation, control and supervision of the financial market and the financial organizations" (further – the Law on state regulation), the Law of the Republic of Kazakhstan "About joint-stock companies", the Law of the Republic of Kazakhstan "About payments and payment systems" (further – the Law on payments), the Law on banks, and also the following concepts are used:

1) the consumer of banking services – the physical person or legal entity intending to acquire services or using services of bank;

2) the agreement of bank loan – the agreement between bank the borrower about financing provision (including conditional financing) as a result of which the bank has (or will arise in the future) requirements to the borrower;

3) rules about general terms of implementation of banking activity – the rule about general terms of implementation of banking and other activities and (or) the rule about general terms of implementation of Islamic banking and other activities;

4) consultation – information and (or) explanations on the banking services provided by bank provided by bank and (or) the authorized agent to the consumer of banking services;

5) credit line – the obligation of bank to credit the borrower on the conditions allowing the borrower most to determine time of receipt of bank loan, but within the amount and time determined by rules about domestic credit policy of bank for such form of crediting and the agreement on provision (opening) of credit line;

6) the agreement on provision (opening) of credit line – the agreement of bank loan signed on the conditions allowing the borrower most to determine in the agreement (agreements) or the statement (statements), being (being) integral (integral) part (parts) of the agreement on provision (opening) of credit line, or by use of payment card, the amount and time of receipt of loan;

7) refinancing – provision of bank loan for the purpose of complete or partial repayment of one or several operating loans in this bank;

8) financial product – the banking service offered by bank to consumers of banking services within implementation of banking and other activities, the stipulated in Clause 22 Laws on banks;

9) the co-borrower – the physical person or legal entity which is signing the agreement of bank loan together with the borrower, and acting under the agreement of bank loan as the solidary actionee of obligations on return of the obtained bank loan, including remuneration and other payments on bank loan;

10) additional service – banking and (or) other service (work, service) offered the consumer of banking services – to physical person on its own behalf and (or) at the request of the third party along with receipt of the main banking service which are not obligatory owing to the legislation of the Republic of Kazakhstan and which receipt the consumer of banking services has the right to refuse smoothly bank in provision of the main banking service if other is not stipulated by the legislation the Republic of Kazakhstan;

11) the key information document – the standardized document containing the main information on financial product in short and available form including information on features, conditions and risks of financial product. The key information document is provided by bank to the consumer of banking services – physical person:

on the bank loans which are not connected with implementation of business activity to the conclusion of the agreement of bank loan;

on other financial products in the cases and procedure determined by internal documents of bank;

12) the credit the overdraft – form of bank loan in case of which crediting of the bank account of the consumer of banking services for carrying out settlement transactions within the limit set by the agreement of bank servicing irrespective of availability of money on such account at the time of transaction making is performed;

13) external refinancing – provision of bank loan for the purpose of complete or partial repayment of one or several operating loans and (or) the microcredits in other bank and (or) the microfinancial organization;

14) the authorized agent – the physical person or legal entity consisting in the register of authorized agents of bank, not being bank, rendering to bank services in customer acquisition, implementation of verification of documents of clients on compliance to requirements of bank and document transfer of clients to bank based on the agreement of the order.

3. The bank provides banking services according to the Law on banks, Requirements, rules about general terms of implementation of banking activity and internal documents of bank.

Chapter 2. The list of data which shall contain rules about general terms of implementation of banking activity

4. The bank performs the activities in the presence of rules about the general terms of implementation of banking activity approved by the board of directors of bank or governing body of bank – the nonresident of the Republic of Kazakhstan having branch in the territory of the Republic of Kazakhstan.

5. Rules about general terms of implementation of banking activity are open information and cannot be subject of trade or bank secrecy.

6. Rules about general terms of implementation of banking activity are stated clearly, unambiguously and do not allow different interpretation, with observance of regulations of the literary language and terms of law, with disaggregation of the used terms.

7. Rules of bank about general terms of implementation of banking activity contain the following data and procedures:

Limiting 1) the amounts and terms of the accepted deposits and the granted bank loans (further – loan);

Limiting 2) sizes of rates of remuneration on deposits and loans;

3) conditions of payment of remuneration on deposits and loans;

4) requirements to the providing accepted by bank;

Limiting 5) sizes of rates and rates for carrying out banking activities;

6) decision making deadlines about provision of banking services;

7) procedure for consideration of addresses of consumers of the banking services arising in the course of provision of banking services taking into account the requirements provided by Chapter 9 of Requirements;

8) rights and obligations of bank and consumer of banking services, their responsibility;

9) rights and obligations of Islamic bank and consumer of banking services, conditions of carrying out banking activities of Islamic bank and related risks;

10) procedure for opening, maintaining and closing of bank accounts, including types of bank accounts (with indication of account currency), the bases and procedure for restriction of account transactions;

11) conditions of provision of the financial products connected with acceptance of deposits including procedure and imprisonment terms of bank deposit agreements, conditions of charge and payment of remuneration, condition and procedure for early termination;

12) conditions of provision of the financial products connected with banking loan activities including procedure for evaluating suitability of loan for the consumer of banking services, procedure and imprisonment terms, change and agreement cancelation, the requirement to method of ensuring obligation fulfillment, procedure for provision and repayment of loan, order of interaction with the insolvent consumer of banking services (borrower), including procedures of the address of collection regarding pledge;

13) regulations on operating procedure with consumers of banking services;

14) order of interaction with the consumer of banking services and the bank ombudsman in case of settlement of disagreements between bank and the consumer of banking services;

15) other conditions, requirements and restrictions which the board of directors of bank considers necessary to include in general terms of implementation of banking activity.

8. Rules about general terms of implementation of banking activity contain the Section on procedure for provision of services to persons with disability and to handicapped national groups taking into account requirements of the national standard for availability of departments of the financial organizations for provision of services to persons with disability and to other handicapped national groups, and also feature of provision of services to persons with disability and to handicapped national groups with participation of the authorized representative which provides:

1) features of interaction;

2) available forms of receipt of information;

3) participation of the authorized representative.

Chapter 3. The principles of fair behavior when rendering banking services

9. The governing body of bank (governing body of nonresident bank of the Republic of Kazakhstan which branch is open in the territory of the Republic of Kazakhstan) provides compliance of internal documents of bank, business processes, systems of motivation and remuneration, and also business practice of bank to the principles of fair behavior when rendering banking services including:

1) conscientiousness – implementation of activities in consumer interests of banking services without abuse of their trust;

2) non-admission of predictable loss – taking measures to prevention of losses and other adverse effects for the consumer of banking services, proceeding from assessment of possible risks in case of development, sale and servicing of financial products.

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