THE JOINT ORDER OF THE CHAIRMAN OF THE AGENCY OF THE REPUBLIC OF KAZAKHSTAN FOR PUBLIC SERVICE AND TO ANTI-CORRUPTION, THE MINISTER OF INFORMATION AND COMMUNICATIONS OF THE REPUBLIC OF KAZAKHSTAN AND THE CHAIRMAN OF COMMITTEE ON LEGAL STATISTICS AND SPECIAL ACCOUNTING OF THE PROSECUTOR GENERAL'S OFFICE OF THE REPUBLIC OF KAZAKHSTAN

of February 3, 2017 No. 29, on February 6, 2017 No. 45, on February 7, 2017 No. 4 about / d

About approval of the Technique of assessment of interaction of state body with physical persons and legal entities

According to Item 33 of System of annual efficiency evaluation of activities of the central state and local executive bodies of areas, the cities of republican value, the capital approved by the Presidential decree of the Republic of Kazakhstan of March 19, 2010 No. 954 "About System of annual efficiency evaluation of activities of the central state and local executive bodies of areas, the cities of republican value, the capital", PRIKAZYVAYEM:

1. Approve the enclosed Technique of assessment of interaction of state body with physical persons and legal entities.

2. And to anti-corruption in the procedure established by the legislation to provide to department of the state services of the Agency of the Republic of Kazakhstan for public service:

1) state registration of this joint order in the Ministry of Justice of the Republic of Kazakhstan;

2) within ten calendar days from the date of state registration of this joint order the direction in the Republican state company on the right of economic maintaining "The republican center of legal information of the Ministry of Justice of the Republic of Kazakhstan" for placement in Reference control bank of regulatory legal acts of the Republic of Kazakhstan;

3) placement of this joint order on Internet resources of the Ministry of information and communications of the Republic of Kazakhstan, Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan, the Agency of the Republic of Kazakhstan for public service and to anti-corruption.

3. To impose control of execution of this joint order on the supervising vice-minister of information and communications of the Republic of Kazakhstan supervising the vice-chairman of the Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan supervising the vice-chairman of the Agency of the Republic of Kazakhstan for public service and to anti-corruption.

4. This joint order becomes effective from the date of its first official publication.

Minister of information and communications of the Republic of Kazakhstan

_______________ D. Abayev

Chairman of Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan

______________ B. Musin

The chairman of the Agency of the Republic of Kazakhstan for public service and to anti-corruption

______________ K. Kozhamzharov

It is approved Minister of national economy of the Republic of Kazakhstan "___" ___________ 2017

_____________________ T. Suleymenov

Approved by the joint Order of the Minister of information and communications of the Republic of Kazakhstan of the Chairman of Committee on legal statistics and special accounting of the Prosecutor General's Office of the Republic of Kazakhstan, the Chairman of the Agency of the Republic of Kazakhstan for public service and to anti-corruption of February 6, 2017 No. 45, on February 7, 2017 No. 4 about / d, on February 3, 2017 No. 29

Technique of assessment of interaction of state body with physical persons and legal entities

Chapter 1. General provisions

1. This Technique of assessment of interaction of state body with physical persons and legal entities (further - the Technique) is developed for the purpose of realization of System of annual efficiency evaluation of activities of the central state and local executive bodies of areas, cities of republican value, the capital approved by the Presidential decree of the Republic of Kazakhstan of March 19, 2010 No. 95 (further - System of assessment).

2. In this Technique the following main determinations are used:

1) the statement - the petition of person for assistance in realization of its rights and freedoms or the rights and freedoms of other persons or the message on violation of the laws and other regulatory legal acts, shortcomings of work of the subjects considering addresses, officials, or the critic of their activities;

2) the Internet portal of open budgets - the web portal component of "the electronic government" providing placement by state bodies of budget reports, consolidated financial statements, results of the state audit and financial control, and also drafts of the budget programs and reports on implementation of the budget programs for the expired financial year for public discussion according to the Rules of placement of information on the Internet portal of open budgets approved by the order of the acting minister on investments and development of the Republic of Kazakhstan of December 30, 2015 No. 1271 (it is registered in the Register of state registration of regulatory legal acts for No. 12803);

3) the Internet portal of open data - the web portal component of "the electronic government" providing centralized storage of descriptive and reference information on open data according to Criteria of reference of electronic information resources to the open data placed by state bodies on the Internet portal of open data and also the Rules and format of their representation approved by the order of the acting minister on investments and development of the Republic of Kazakhstan of January 26, 2016 No. 86 (it is registered in the Register of state registration of regulatory legal acts for No. 13231);

4) the Internet portal of open regulatory legal acts - the web portal component of "the electronic government" providing placement of drafts of concepts of bills and regulatory legal acts according to the Rules of placement and public discussion of drafts of concepts of bills and projects of regulatory legal acts on the Internet portal of open regulatory legal acts approved by the order of the Minister of information and communications of the Republic of Kazakhstan of June 30, 2016 No. 22 (it is registered in the Register of state registration of regulatory legal acts for No. 13974);

5) the "open dialogue" Internet portal - the web portal component of "the electronic government" providing placement of answers to the addresses which arrived on blogging platform of the first head of state body, and also holding Internet conferences and polls;

6) the state service - one of the forms of realization of the separate state functions performed in individual procedure according to the address of uslugopoluchatel and directed to realization of their rights, freedoms and legitimate interests, provision of the corresponding material or non-material benefits by it;

7) the standard of the state service - the regulatory legal act which is establishing requirements to rendering the state service, and also including characteristics of process, form, content and result of rendering the state service;

8) regulations of the state service - the regulatory legal act establishing requirements for observance of the standard of the state service and determining procedure for activities of service providers, including order of interaction with other service providers, the NAO "The Government for Citizens state corporation (further - the State corporation), and also uses of information systems in the course of rendering the state services;

9) process improvement of rendering the state service - the action directed to simplification of process of rendering the state service, reducing term of rendering the state service, the list of the documents submitted by uslugopoluchatel and also links of process of its rendering including by automation;

10) automation of process of rendering the state service - the procedure of transformation of administrative processes of the service provider for ensuring rendering the state service electronically;

11) the register of the state services - the classified list of the state services;

12) the web portal of "the electronic government" - the information system representing "single window" of access to all consolidated government information including the regulatory legal base, and to the state and other services rendered electronically;

13) unreasonable refusal in rendering the state service - refusal in cases and on the bases which are not established by the legislation of the Republic of Kazakhstan and the standard of the state service;

14) the claim - the requirement of person about recovery or protection of the violated rights, freedoms or its legitimate interests or other persons, about elimination of wrongful acts or failure to act of state bodies, local government bodies, legal entities with absolute participation of the state or providing goods (works, services) in accordance with the terms of the state order and (or) the state purchase, subjects of big business according to appeals of physical persons and legal entities with which the delivery agreement (accomplishment, rendering) by it goods (works, services), their officials, and also cancellation of their illegal decisions is signed;

15) the repeated address - the address which arrived from the same person on the same question at least two times, in which:

the decision made according to the previous address is appealed;

it is reported about untimely consideration of earlier sent appeal if since its receipt fixed term of consideration expired, but the answer is not received by the applicant;

it is pointed out other defects allowed by consideration and permission of the previous address.

3. The technique is intended for determination of efficiency of the measures taken by state bodies in the accounting period of measures on:

1) to high-quality rendering the state services;

2) to ensuring openness of state body;

3) to high-quality consideration of claims and statements.

4. Assessment of interaction of state body with physical persons and legal entities is performed according to the Schedule of carrying out annual efficiency evaluation of activities of state bodies approved by Administration of the President of the Republic of Kazakhstan (further - the Schedule), in the following directions:

1) quality of rendering the state services;

2) openness of state body;

3) quality of consideration of claims and statements.

5. The efficiency evaluation of interaction of state body with physical persons and legal entities is performed by the following bodies authorized on assessment (further - the bodies authorized on assessment):

Administration of the President of the Republic of Kazakhstan - efficiency evaluation of activities of the Prosecutor General's Office of the Republic of Kazakhstan (further - the Prosecutor General's Office) on the "Interaction of State Body by Physical Persons and Legal Entities" block, the Agencies of the Republic of Kazakhstan for public service and to anti-corruption (further - the Agency) in the "Quality of Rendering the State Services" direction.

Prime minister's department of the Republic of Kazakhstan - efficiency evaluation of activities of the Ministry of information and communications of the Republic of Kazakhstan on rendering the state services in electronic format and in the Openness of State Body direction;

The agency - efficiency evaluation of activities of the central state and local executive bodies in the "Quality of Rendering the State Services" direction;

The ministry of digital development, defense and aerospace industry of the Republic of Kazakhstan (further - the Ministry) - efficiency evaluation of activities of the central state and local executive bodies in the Openness of State Body direction;

Committee on legal statistics and special accounting of the Prosecutor General's Office (further - Committee) - efficiency evaluation of activities of the central state and local executive bodies in the "Quality of Consideration of Claims and Statements" direction.

6. Maintenance of evaluating quality of rendering the state services in electronic format is performed by the legal entity determined by the Government of the Republic of Kazakhstan to which functions on methodological ensuring development of architecture of "the electronic government" and standard architecture of "electronic akimat" are assigned (further - the service integrator).

7. Following the results of assessment in the corresponding directions overall assessment of efficiency of interaction of state body with physical persons and legal entities is created.

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