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of October 2, 1996 No. 393/96-BP

About addresses of citizens

(as amended on 01-12-2022)

This Law regulates questions of practical realization by citizens of Ukraine of the right granted to them by the Constitution of Ukraine to introduce in public authorities, associations of citizens according to their charters offers on improvement of their activities, to expose shortcomings of work, to appeal actions of officials, the state and public bodies. The law provides to citizens of Ukraine opportunities for participation in management of the public and public affairs, for impact on improvement of work of public authorities and local self-government, the companies, organizations, organizations irrespective of patterns of ownership, for upholding of the rights and legitimate interests and their recovery in case of violation.

Section I. General provisions

Article 1. Addresses of citizens

Citizens of Ukraine have the right to address to public authorities, local self-government, consolidation of citizens, on the companies, to organizations, the organizations irrespective of patterns of ownership, media, to officials according to their functional obligations with the notes, claims and offers concerning their authorized activities, the statement or the petition for realization of the social and economic, political and personal rights, legitimate interests and the claim for their violation.

Military personnel, employees of law-enforcement bodies and state security, and also face of the private and the commanding structure of the Public criminal and executive service of Ukraine have the right to submit the addresses which are not concerning their office activities.

The persons who are not citizens of Ukraine and legally being in its territory have the same right to submission of the address, as well as citizens of Ukraine if other is not provided by international treaties.

Article 2. Legislation on addresses of citizens

The legislation of Ukraine on addresses of citizens includes this Law and other acts of the legislation adopted according to the Constitution of Ukraine and this Law.

Appeals of investors to Fund of guaranteeing household deposits concerning payment of compensation by Fund within the guaranteed amount are considered according to the procedure, established by the legislation on system of guaranteeing household deposits.

Article 3. The main terms used in this Law

It is necessary to understand as addresses of citizens stated in written or oral form of the offer (note), statement (petition) and claim.

The offer (note) - the address of citizens where express council, the recommendation concerning activities of public authorities and local self-government, deputies of all levels, officials, and also opinions on settlement of the public relations and living conditions of citizens, enhancement of the legal basis of the state and public life, welfare and other fields of activity of the state and society are expressed.

The statement (petition) - the address of citizens with request for assistance of realization by the fixed Constitution and the current legislation of their rights and interests or the message on violation of the current legislation or shortcomings of activities of the companies, organizations, organizations irrespective of patterns of ownership, People's Deputies of Ukraine, deputies of local councils, officials, and also the statement of opinion concerning improvement of their activities. The petition - the written request with request for recognition for person of the corresponding status, the rights or freedoms, etc.

The claim - the address with the requirement about recovery of the rights and protection of the legitimate interests of citizens violated by actions (failure to act), decisions of state bodies, local government bodies, companies, organizations, organizations, associations of citizens, officials.

Article 4. Decisions, actions (failure to act) which can be appealed

Treat decisions, actions (failure to act) which can be appealed following in the sphere of management activity, owing to which:

the rights and legitimate interests or freedoms of the citizen (group of citizens) are violated;

obstacles for implementation by the citizen of its rights and legitimate interests or freedoms are created;

any obligations are illegally assigned to the citizen or he is illegally made responsible.

Article 5. Requirements to the address

Addresses are addressed to public authorities and local government bodies, the companies, organizations, the organizations, irrespective of pattern of ownership, to associations of citizens or officials into whose power the solution of the questions raised in the address is included.

The address can be submitted by the individual (individual) or group of persons (collective).

Special form of the collective address of citizens to the President of Ukraine, to the Verkhovna Rada of Ukraine, the Cabinet of Ministers of Ukraine, local government body the electronic petition which moves and considered according to the procedure, the stipulated in Article 23-1 this Law is.

The address can be oral or written.

The oral address is stated by the citizen on personal acceptance or by telephone communication through certain contact centers, telephone "hot lines" and registers (is registered) the official.

The written appeal is sent by mail or transferred by the citizen to relevant organ, organization personally or through person authorized by it whose powers are drawn up according to the legislation. The written appeal can be also sent with use of the Internet, means of electronic communication (the electronic address).

In the address surname, the name, middle name, the residence of the citizen shall be entered, the essence of the raised question, notes, offers, statements or claims, requests or requirements is stated. The written appeal shall be signed by the applicant (applicants) with indication of date. In the electronic address the e-mail postal address to which the answer, or data on other means of communication with it can be directed to the applicant also shall be specified. Application of the qualified digital signature when sending the electronic address is not required.

The address which is drawn up without observance of the specified requirements returns to the applicant with the corresponding explanations not later than in ten days from the date of its receipt, except the cases provided by part one of article 7 of this Law.

Addresses about provision of free legal aid are considered according to the procedure, established by the Law of Ukraine "About free legal aid".


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