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Ministry of Justice of Ukraine

January 23, 2017

No. 94/29962

ORDER OF THE MINISTRY OF DEFENCE OF UKRAINE

of December 28, 2016 No. 735

About approval of the Instruction about the organization of consideration of addresses and carrying out personal reception of citizens in the Ministry of Defence of Ukraine and the Armed Forces of Ukraine

According to the Law of Ukraine "About the address of citizens", to the Instruction on clerical work on addresses of citizens in public authorities and local self-government, associations of citizens, at the companies, in organizations, the organizations irrespective of patterns of ownership, in mass media, Ukraine approved by the resolution of the Cabinet of Ministers of April 14, 1997 No. 348, to the Disciplinary charter of the Armed Forces of Ukraine and for the purpose of the organization of work with addresses of citizens, their acceptance in system of the Ministry of Defence of Ukraine I order:

1. Approve the Instruction about the organization of consideration of addresses and carrying out personal reception of citizens in the Ministry of Defence of Ukraine and the Armed Forces of Ukraine which is applied.

2. Declare invalid the order of the Minister of Defence of Ukraine of December 03, 2005 No. 722 "About approval of the Instruction about the organization of consideration of addresses and carrying out personal reception of citizens in the Ministry of Defence of Ukraine and the Armed Forces of Ukraine", registered in the Ministry of Justice of Ukraine on December 16, 2005 for No. 1512/11792.

3. This order becomes effective from the date of its official publication.

Minister of Defence of Ukraine general of Ukraine

S.T.Poltorak

Approved by the Order of the Ministry of Defence of Ukraine of December 28, 2016 No. 735

The instruction about the organization of consideration of addresses and carrying out personal reception of citizens in the Ministry of Defence of Ukraine and the Armed Forces of Ukraine

I. General provisions

1. This Instruction determines procedure for consideration, registration, acceptance, generalization and analysis of addresses of the military personnel, members of their families, employees of the Armed Forces of Ukraine, and also other citizens of Ukraine, foreigners and the stateless persons which are legally in the territory of Ukraine (further - citizens), in structural divisions of the office of the Ministry of Defence of Ukraine and the General Staff of the Armed Forces of Ukraine, other bodies of military management, connections, military units, military educational institutions and military educational units of higher educational institutions, organizations and the organizations of the Armed Forces of Ukraine (further - military units), and also determines procedure for control of its observance.

2. This Instruction is developed according to the Constitution of Ukraine, the Laws of Ukraine "About addresses of citizens", "About National Archive Fund and archive organizations", the Disciplinary charter of the Armed Forces of Ukraine, the Presidential decree of Ukraine of February 7, 2008 No. 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies", the Standard instruction on clerical work in the central executive bodies, Council of Ministers of the Autonomous Republic of Crimea, local executive bodies approved by the resolution of the Cabinet of Ministers of Ukraine of November 30, 2011 No. 1242, the Instruction on clerical work on addresses of citizens in public authorities and local self-government, associations of citizens at the companies, organizations, the organizations irrespective of patterns of ownership, in mass media, Ukraine approved by the resolution of the Cabinet of Ministers of April 14, 1997 No. 348, the resolution of the Cabinet of Ministers of Ukraine of August 12, 2009 No. 898 "About interaction of executive bodies and public institution "Government contact center".

3. Consideration of offers (notes), statements (petitions), claims and personal reception of citizens is the important site of work of bodies of military management, military units, efficient means of receipt of information on shortcomings of work of these bodies, one of forms of strengthening and extension of contacts with general population, participations in administration of state affairs of citizens of Ukraine.

4. In work with written (electronic) and oral addresses of citizens it is necessary to provide qualified, impartial, objective and timely consideration of addresses of citizens for the purpose of the operational solution of the questions raised in them, satisfaction of legal requirements of applicants, recovery of the violated constitutional rights and prevention further of such violations.

5. Treat decisions, actions (failure to act) which can be appealed in the field of management activity of action as a result of which:

the rights and legitimate interests or freedoms of the citizen (group of citizens) are violated;

obstacles for implementation by the citizen of its rights and legitimate interests or freedoms are created;

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