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Ministry of Justice of Ukraine

December 9, 2016

No. 1595/29725

ORDER OF THE MINISTRY OF SOCIAL POLICY OF UKRAINE

of November 16, 2016 No. 1339

About approval of the Procedure for consideration of addresses and the organization of personal reception of citizens in Public service of Ukraine concerning work and its territorial authorities

According to the Law of Ukraine "About the address of citizens", to the Presidential decree of Ukraine of February 7, 2008 No. 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies" and to the Regulations on Public service of Ukraine concerning work approved by the resolution of the Cabinet of Ministers of Ukraine of February 11, 2015 No. 96 (with changes), for the purpose of improvement of sales terms of constitutional right of citizens on the personal appeal to Public service of Ukraine concerning work and its territorial authorities, enhancement of the organization of consideration of the questions which are brought up in such addresses, I order:

1. Approve the Procedure for consideration of addresses and the organization of personal reception of citizens in Public service of Ukraine concerning work and its territorial authorities which is applied.

2. Declare invalid the order of the Ministry of social policy of Ukraine of August 13, 2012 No. 500 "About approval of the Procedure for the organization and carrying out personal reception of citizens in the State inspection of Ukraine concerning work", registered in the Ministry of Justice of Ukraine on September 3, 2012 on No. 1481/21793.

3. To provide to management of addresses of citizens and control of execution (Gatsanyuk S. P.) submission of this order on state registration in the Ministry of Justice of Ukraine.

4. To impose control of execution of this order on the first deputy Minister Krentovskaya A. P.

5. This order becomes effective from the date of its official publication.

Minister

A. Reva

Approved by the Order of the Ministry of social policy of Ukraine of November 16, 2016, No. 1339

Procedure for consideration of addresses and the organization of personal reception of citizens in Public service of Ukraine concerning work and its territorial authorities

I. General provisions

1. This Procedure determines the procedure of acceptance, registration, consideration of addresses of citizens, control over the implementation of orders by results of consideration of addresses of citizens and adherence to deadlines of their consideration, the main requirements to the organization and carrying out personal reception of citizens and record keeping by addresses of citizens in Public service of Ukraine concerning work (further Gostruda) and its territorial authorities.

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