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The document ceased to be valid since  October 24, 2018 according to Item 2 of the Resolution of the Cabinet of Ministers of Ukraine of  June 12, 2018 No. 375

THE RESOLUTION OF THE NATIONAL COMMISSION PERFORMING STATE REGULATION IN THE FIELD OF POWER AND UTILITIES OF UKRAINE

of October 18, 2016 No. 1841

About approval of the Procedure for providing the quality standards of provision of services on electric utility service

According to Articles 7 and 24-1 - the Law of Ukraine "About power industry", article 15 of the Law of Ukraine "About bases of functioning of the market of electrical energy of Ukraine", to Regulations on the National commission performing state regulation in the field of power and utilities to No. approved by the Presidential decree of Ukraine of September 10, 2014 715, the National commission performing state regulation in spheres of power and utilities decides:

1. Approve the Procedure for providing the quality standards of provision of services on electric utility service which is applied.

2. And planning in accordance with the established procedure to provide to strategic development department submission of this resolution on state registration in the Ministry of Justice of Ukraine.

3. This resolution becomes effective from the date of its official publication.

Commission chairman

D. Vovk

It is approved:

Minister of Energy and Coal Industry of Ukraine

 

I. Nasalik

Chairman of the Antimonopoly Committee of Ukraine

Yu. Terentyev

Chairman of the Public regulatory service of Ukraine

K. Lyapina

Approved by the Resolution of the National commission performing state regulation in the field of power and utilities of Ukraine of October 18, 2016 No. 1841

Procedure for providing the quality standards of provision of services on electric utility service

1. This Procedure determines the list of the general and guaranteed quality standards of provision of services by electric utility service and governs the relations connected with electrical supplies according to the general and guaranteed quality standards, consumer protection and provision by the power supplier or the electrodistribution companies of compensation for non-compliance with the guaranteed quality standards of provision of services for electric utility service to consumers or customers (in case of non-compliance with the guaranteed quality standards in case of connection to power networks).

2. In this Procedure terms are used in the following values:

the guaranteed quality standard of provision of services on electric utility service the quality level of provision of services on electric utility service which shall be provided in amount and in the terms determined by the current legislation;

the general quality standard of provision of services on electric utility service - the quality level of provision of services determining the minimum percent of works which shall be complete during the certain period of time;

compensation for non-compliance with the guaranteed quality standards of provision of services on electric utility service - the sum of money provided to the consumer in case of non-compliance by the power supplier or the electrodistribution companies of the guaranteed quality standards of provision of services for electric utility service in the sizes established by this Procedure.

Other terms are used in the values given in the Laws of Ukraine "About power industry", "About bases of functioning of the market of electrical energy", Instructions for use by electrical energy for the population, approved by the resolution of the Cabinet of Ministers of Ukraine of July 26, 1999 No. 1357, the Instructions for use electrical energy approved by the resolution NKRE of July 31, 1996 No. 28, registered in the Ministry of Justice of Ukraine on August 2, 1996 at No. 417/1442 (further - PPEE), Rules of accession of the electroinstallations to power networks approved by the resolution NKRE of January 17, 2013 No. 32, registered in the Ministry of Justice of Ukraine on February 8, 2013 at No. 236/22768.

3. The power supplier or the electrodistribution companies shall provide the general quality standards of provision of services on electric utility service given in appendix 1 to this Procedure.

4. On electric utility service treat the guaranteed quality standards of provision of services:

1) provision by the electrodistribution company of the Treaty of Accession and specifications from the date of filing of application of the customer:

in time 5 working days (standard accession);

without the need for their approval of the owner (user) of the high-level engineering networks - within 15 working days (accession which is not standard);

in case of need their approvals of the owner (user) of the high-level engineering networks - in time 30 working days (accession which is not standard);

2) connection of electroinstallation of the customer by the electrodistribution company to power networks (standard accession) from the date of obtaining from the customer of the corresponding statement:

without the need for the termination of electric utility service of other consumers - in time 5 working days;

in case of need the terminations of electric utility service of other consumers - in time 10 working days;

3) connection of electroinstallation of the customer by the electrodistribution company to power networks (accession which is not standard) from the date of obtaining from the customer of the corresponding statement:

without the need for the termination of electric utility service of other consumers - in time 5 working days;

in case of need the terminations of electric utility service of other consumers - in time 10 working days;

4) connection of electroinstallations of the consumer by the electrodistribution company after shutdown (except the population) in time 5 working days from the date of provision by the consumer of the documents confirming elimination of violations by it;

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