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of May 4, 2016 No. 890

About measures for creation of the centers "ASAN Kommunal"

Being guided by Item 32 of article 109 of the Constitution of the Azerbaijan Republic, for the purpose of optimization of management and increase in transparency in rendering services to the population in the municipal sphere, experience applications "ASAN xidm? t" in other services industries, better, convenient rendering services using innovations and ensuring satisfaction of citizens in this area I decide:

1. To the state agency on rendering services to citizens and social innovations in case of the President of the Azerbaijan Republic to organize creation of the centers "ASAN Kommunal" providing rendering municipal and other client services to physical persons and legal entities on single space on the basis of the principles of activities and standards of the centers "to ASAN xidm? t", and single management of them.

2. The centers "ASAN Kommunal" provide the following:

2.1. implementation of municipal and other client services;

2.2. the organization of the rendered services with use of modern information and communication technologies, application of innovations for the purpose of enhancement of services;

2.3. acceptance telephone or the Internet addresses of citizens and the answer to them by means of "Cagr? xidm? ti";

2.4. control and estimates;

2.5. the organization of ethical rates for employees who should work in the centers, various trainings developing the abilities connected with management of flow of citizens and conflict situations, meeting, listening of citizens, explanation;

2.6. regular holding polls ("exit-poll") for measurement of service quality and satisfaction of citizens;

2.7. preparation of daily and periodic statistic reports about activities of the centers;

2.8. implementation of payments in connection with rendering utilities and other payments through banks, payment terminals or system "ASAN od? nis".

3. To Azerishyg open joint stock company, Azersu Open joint stock company and Azerigaz Production association of the State Oil Company of Azerbaijan Republic to take the following measures for ensuring implementation of rendering services in the field of servicing of physical persons and legal entities in the centers "ASAN Kommunal":

3.1. provide the places established for them in these centers by the State agency on rendering services to citizens and social innovations in case of the President of the Azerbaijan Republic, necessary labor power, technical communications and information resources;

3.2. having provided transfer ("outsource") of the functions in the field of client services to the centers "ASAN Kommunal", to finance the expenses connected with rendering these services in these centers and also creation and the organization of the centers provided by part of 1 this Decree;

3.3. provide integration of the operating information systems with system "to ASAN od? nis".

4. Other legal entities rendering client services to the population can according to the procedure of coordination with the State agency on rendering services to citizens and social innovations in case of the President of the Azerbaijan Republic according to requirements of this Decree to perform client services in the centers "ASAN Kommunal".

President of the Azerbaijan Republic

Ilham Aliyev


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