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ORDER OF THE CABINET OF MINISTERS OF UKRAINE

of November 16, 2016 No. 918-r

About approval of the Concept of development of system of electronic services in Ukraine

1. Approve the Concept of development of system of electronic services in Ukraine which is applied.

2. To the Ministry of Regional Development, Construction and Housing together with the State agency concerning electronic control, the Ministry of Economic Development and Trade to develop and in accordance with the established procedure to submit to the Cabinet of Ministers of Ukraine the actions plan on implementation of the Concept approved by this order in a month.

Prime Minister of Ukraine

V. Groysman

Approved by the Order of the Cabinet of Ministers of Ukraine of November 16, 2016 No. 918-r

The concept of development of system of electronic services in Ukraine

Problem which requires the solution

With development of information society and the public relations there is need of provision of administrative and other public services electronically.

For today to the sphere of public services the services provided by executive bodies, local government bodies, the companies, organizations and the organizations which belong to the sphere of their management are referred.

In this Concept the following basic concepts are used:

authentication - electronic process which allows to confirm electronic identification of the physical, legal entity, information, telecommunication, information and telecommunication system, and also origin and integrity of electronic data;

electronic identification - process of use identification these persons electronically who unambiguously determine the physical, legal entity or the representative of the legal entity;

electronic service - the administrative and other public service provided to the subject of the address electronically by information, telecommunication, information and telecommunication systems.

Other terms are used in the value given in the Laws of Ukraine "About administrative services" and "About electronic documents and electronic document management".

According to the last researches of the UN (United Nations E-government of Survey 2016) on development of electronic control (E-Government Development Index) Ukraine took the 62nd place among 193 states.

Given demonstrates considerable lagging of Ukraine from world rates of development of electronic services, need of development of the single coordinated state policy for the specified sphere directed to the solution of such first-priority problems:

not formation of the regulatory framework regulating the sphere of provision of electronic services;

lack of single requirements to implementation of electronic services;

lack of regulation of question of electronic identification and authentication of subjects of the address by provision of electronic services;

lack of interdepartmental electronic interaction by provision of administrative services;

complexity and overregulation of procedures for provision of administrative services;

uncertainty of format of the electronic document according to which the subject of the address shall file documents for receipt of the state service;

lack of the single information and telecommunication infrastructure providing provision of electronic services on the basis of the established requirements;

lack of trust to electronic interaction of subjects of provision of administrative services of subjects of the address;

low level of readiness of government employees, officials of local government bodies, physical persons and legal entities for introduction of electronic services.

Purpose and terms of implementation of the Concept

The purpose of the Concept is determination of the directions, the mechanism and terms of forming of effective system of electronic services in Ukraine for satisfaction of interests of physical persons and legal entities through development and support of available and transparent, safe and not corruption, least costly, bystry and convenient electronic services.

Goal achievement of the Concept shall be based on the following basic principles:

consumer focus;

availability;

safety and personal data protection;

debureaucratization and administrative simplification;

transparency;

preserving electronic information (subjects of the address shall have opportunity to obtain information on actions of subjects of provision of the administrative services connected with receipt of their personal data);

openness and reuse (capability of subjects of provision of administrative services to interact for provision of high-quality and effective electronic services, using these and technical solutions of each other);

technological neutrality;

efficiency and effectiveness.

Implementation of the Concept is provided for the period till 2020 and consists of three main stages.

At the first stage (2016-2017) it is provided:

optimization of procedures for provision of priority services which implementation of provision is electronically supposed first of all (further priority services), according to appendix;

realization of pilot projects on implementation of provision of priority services electronically and alternative methods of electronic identification and authentication;

forming of single information and telecommunication infrastructure of provision of electronic services, determination of single requirements to implementation of electronic services;

settlement at the legislative level of application of schemes of electronic identification alternative to the electronic digital signature with establishment of the trust level to them (low, average, high);

distribution of electronic services in the necessary trust levels to schemes of electronic identification depending on effects which can be caused in case of scheme compromise.

At the second stage (2018-2019) it is provided:

optimization of procedures for provision of administrative services;

introduction of priority services electronically;

broad involvement of physical persons and legal entities to use of electronic services.

At the third stage (2020) provision of the integrated electronic services, and also implementation of cross-border electronic services is provided provision of electronic services in all spheres of public life.

Ways and methods of the problem resolution

For goal achievement of the Concept it is necessary to provide accomplishment of complex actions for the following directions:

optimization of procedures for provision of administrative services;

determination and planning of stages of development of system of electronic services;

forming of the single information and telecommunication infrastructure providing provision of electronic services;

increase in readiness of physical persons and legal entities for use of electronic services.

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