ORDER OF THE MINISTER OF INFORMATION AND COMMUNICATIONS OF THE REPUBLIC OF KAZAKHSTAN

of July 29, 2016 No. 65

About approval of Rules of provision of services of mail service

According to the subitem 16) Item 1 of article 5 of the Law of the Republic of Kazakhstan "About mail" PRIKAZYVAYU:

1. Approve the enclosed Rules of provision of services of mail service (further – Rules).

2. To provide to department of communication of the Ministry of information and communications of the Republic of Kazakhstan (V. Yaroshenko):

1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;

2) the direction of the copy of this order in printing and electronic form on official publication in periodic printing editions and information system of law of Ad_let within ten calendar days from the date of its state registration in the Ministry of Justice of the Republic of Kazakhstan, and also in the Republican center of legal information for inclusion in reference control bank of regulatory legal acts of the Republic of Kazakhstan;

3) placement of this order on Internet resource of the Ministry of information and communications of the Republic of Kazakhstan;

4) within ten working days after state registration of this order in the Ministry of Justice of the Republic of Kazakhstan submission to Legal department of the Ministry of information and communications of the Republic of Kazakhstan of data on execution of the actions provided by subitems 1), 2) and 3) of this Item.

3. To impose control of execution of this order on the supervising vice-minister of information and communications of the Republic of Kazakhstan.

4. This order becomes effective after ten calendar days after day of its first official publication, except for the subitem 4) of Item 70 and Items 136, of 139, of 140 Rules which become effective since January 1, 2019.

At the same time the subitem 1) of Item 71 of Rules is effective till January 1, 2019.

It is approved The deputy Premieres - the Minister of the Republic of Kazakhstan – the Minister of Agriculture "____" ___________ 2016

___________ A. Myrzakhmetov

It is approved Minister of health and social development of the Republic of Kazakhstan "____" ___________ 2016

___________ T. Duysenova

It is approved Minister of investments and development of the Republic of Kazakhstan "____" ___________ 2016

___________ Zh. Kasymbek

It is approved Minister of Finance of the Republic of Kazakhstan "____" ___________ 2016

___________ B. Sultanov

It is approved Minister for Culture and Sports of the Republic of Kazakhstan "____" ___________ 2016

___________ A. Mukhamediula

It is approved Minister of Foreign Affairs of the Republic of Kazakhstan "____" ___________ 2016

___________ E.Idrisov

It is approved Minister of national economy of the Republic of Kazakhstan "___" __________ 2016

______________ K. Bishimbayev

It is approved Chairman of National Bank of the Republic of Kazakhstan "____" ___________ 2016

___________ D. Akishev

It is approved Minister of Internal Affairs of the Republic of Kazakhstan "____" ___________ 2016

___________ K. Kasymov

 

Approved by the Order of the Minister of information and communications of the Republic of Kazakhstan of July 29, 2016 No. 65

Rules of provision of services of mail service

Chapter 1. General provisions

1. These rules of provision of services of mail service (further - Rules) are developed according to the subitem 16) of Item 1 of article 5 of the Law of the Republic of Kazakhstan "About mail" (further - the Law), determine procedure for provision of services of mail service by operators of mail.

2. The following services of mail service belong to mail activities:

1) universal services of mail service;

2) services in transfer of the registered mailings;

3) services of the accelerated and express mail service;

4) postal money transfers;

5) services in distribution of periodic printing editions in subscription and retail sale;

6) services in realization of signs of mail payment and philatelic products;

7) services in transfer of hybrid departure;

8) services of special mail service according to article 9-1 of the Law;

9) services which provision is inseparably linked with services of mail service:

the courier's challenge on the house;

filling of the address;

tracking of the mailing;

packaging and execution of the mailing;

readdressing of the mailing;

forms on the mailing;

delivery receipt or delivery of the mailing;

storage of the mailing;

notification on the mailing;

home delivery.

3. In these rules the following basic concepts are used:

1) defective departure - the mailing having signs of access to attachment (violation of integrity of packaging) or weight of which does not correspond to weight in case of acceptance;

2) the directory - the collection list containing Sections according to republican, local and foreign periodic printing editions, accepted to distribution on subscription, depending on the territory of their distribution;

3) category of the mailing - set of the signs determining procedure and conditions of acceptance, processing, transfer and delivery of the mailing (which are not registered custom, with the announced value, with special marks);

4) quarantine products - quarantine products (quarantine freights, quarantine materials, quarantine goods) (further - quarantine products) - plants, phytogenesis products, container, packaging, loads, the soil, organisms or materials which can be carriers of quarantine objects (quarantine harmful organisms) and (or) to promote their distribution, included in the list of quarantine products and concerning which acceptance of quarantine measures is necessary;

5) consignment - service of transfer of the mailings between the assigned operators grouped by one sender assignment abroad to one receiver;

6) the term of transfer of mailings, postal money transfers, departures of the accelerated and express mail service - the term during which the operator of mail performs transfer of departures from production facility of the place of their acceptance to production facility of the place of their issue;

7) small packet - the international registered mail with single samples of goods, small objects of gift nature, attachment, the sizes, weight and which packaging are provided by these rules;

8) sack of "M" (special sack) - the international registered mail containing periodic printing editions (newspapers and logs), books and brochures, sent by one sender to one addressee;

9) not distributed mailings - not delivered (not handed) addressee and sender during fixed term mailings, for the reasonable reasons (failure from obtaining, lack of the return address, is not demanded);

10) operational window - the equipped workplace on production facility of the operator of mail where it are provided to the user of services of the operator of mail one or more types of service;

11) departures of express mail service - the registered mailings processed and delivered with use of the courier;

12) departures of the accelerated mail service - the mailings processed and delivered in the accelerated procedure;

13) the mailing with the notification on obtaining - the registered mailing when which giving the sender charges to the operator of mail to tell him or person specified to them when also who is handed the mailing;

14) simple sending - sending without attachment value assessment which is accepted from the sender with issue of the receipt and is issued to the receiver on receipt;

15) direct mail container - the mailing in the form of the container with things, objects and goods which is sealed up (sealed) by the sender and directed to the destination without opening in transit;

16) sekogramma - the mailing with attachment of the written messages written by sekografichesky method, submitted openly, cliche with signs of sekografiya, the sound records intended only for blind people;

17) technical means - the equipment, devices, systems with the software and without software, including the devices with measuring functions used in mail activities of mail by operators;

18) packet - the registered mailing sent without drawing signs of mail payment including the state signs of mail payment, attachment, the sizes, weight and which packaging are provided by these rules;

19) container - boxes of corrugated fibreboard, plastic packets, envelopes, wooden boxes and sack tare intended for transfer of mailings.

Chapter 2. Procedure for the organization of mail network and servicing of mail of users of services of the operator of mail by operators, including on easy access to persons with disability to services of mail service

4. Operators of mail independently create mail networks for provision of services of mail service, except as specified, the stipulated in Clause 10 Laws.

For the purpose of the organization of mail network the operator of mail creates and uses production facilities, and also mail routes.

By provision to users of services of the operator of mail of universal services of mail service, creation and functioning of mail network is performed according to indicators of quality of universal services of mail service, information approved by the order of the Minister and communications of the Republic of Kazakhstan of July 20, 2016 No. 44 (it is registered in the Register of state registration of regulatory legal acts for No. 14130).

5. No. 516/Tax Code is excluded according to the Order of the Minister of digital development, innovations and the aerospace industry of the Republic of Kazakhstan of 28.12.2022

6. No. 516/Tax Code is excluded according to the Order of the Minister of digital development, innovations and the aerospace industry of the Republic of Kazakhstan of 28.12.2022

7. For provision of services of mail service in production facilities of the operator of mail operational windows with workplaces for provision of services of mail service during the whole operational day are equipped.

8. At input in production facilities of the operator of mail the sign with indication of the name of production facility and operation mode is established. In the production facilities located in the cities and working on a rolling basis with lunch break or with the day off, the declaration of the location and operation mode of the next production facility providing services without interruption or without the days off is also placed. The text of sign and the declaration is stated in the Kazakh and Russian languages.

Operators of mail for the purpose of free servicing of persons with disability provide to them:

easy access in production facility, and also equip operational window which allows to service freely and freely faces with disability;

rendering services out of turn;

in available form complete and reliable information about procedure for provision of the rendered services.

9. In the operational hall of production facility of the operator of mail on the place, visible and available to users of services of the operator of mail, there is the following information material:

Disclaimer! This text was translated by AI translator and is not a valid juridical document. No warranty. No claim. More info