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Instructions for use intercity and international telecommunication of Turkmenistan

Chapter 1. Obishche of provision

1. According to the Law of Turkmenistan "About communication" telecommunications agencies of any pattern of ownership provide to the public and not public institutions and the companies, individual, private firms, foreign firms, accredited in Turkmenistan, and also to all citizens, being and living in the territory of Turkmenistan long-distance and international communication services.

These PRAVILA are obligatory for the companies, organizations, the organizations and citizens using services intercity and international telecommunication and also for all telecommunications agencies providing these services and do not extend to the companies providing services on the ad hoc networks of communication.

2. Provision to clients of services of intercity and international telecommunication is made by telecommunications agencies of system of the Ministry of Communications of Turkmenistan, and also legal entities and physical persons based on the license granted by the Ministry of Communications of Turkmenistan.

3. The intercity and international telecommunication is provided in use to all legal entities and physical persons with establishment for them identical terms of service.

4. In case of provision of services of intercity and international telecommunication the concerning safety of human life at the sea, the earth, in air and space, holding urgent actions in the field of defense, safety and protection of law and order in Turkmenistan, including messages on major accidents, catastrophic crashes, epidemics, epizooty and natural disasters shall be transferred in priority procedure for the message.

The priority in servicing is established for separate categories of officials of state governing bodies, diplomatic and consular representations of foreign states, representative offices of the international organizations, and also separate groups of citizens according to the current legislation of Turkmenistan.

Telecommunications agencies can independently establish additional priority for certain contingent of clients provided that this priority of lower level, than at the listed above clients.

5. The intercity and international telecommunication is provided in use for payment. Rates for communication services are regulated according to the procedure, determined by the Cabinet of Ministers of Turkmenistan.

6. Provision to clients of communication services shall be performed on any of three convenient for communication language (the state, English, Russian languages).

7. The conversation of clients (subscribers) when using of intercity and international telecommunication can take place in any language.

8. On all telecommunications agencies irrespective of their arrangement in the territory of Turkmenistan by transfer and acceptance of messages and information single accounting and reporting time - local is applied.

9. The workers of communication providing provision of services of intercity and international telecommunication shall observe the mystery of telephone negotiations and messages, and also all data, to them relating. The mystery of telephone negotiations and other messages is protected by the law.

Telephone tapping, receipt of information about them, and also other restrictions of mystery of communication are allowed only from the sanction of the prosecutor, or based on the judgment.

10. Responsibility of telecommunications agencies to clients in case of non-execution or improper execution of the obligations comes according to the procedure and the sizes provided by the current legislation.

11. The Ministry of Communications and its companies do not bear liability for the losses suffered by subscribers owing to untimely provision of conversation by long-distance and international stations or cancellation of communication.

12. In the absence of technical capability of provision of conversation with any Item the failure in booking and or not provision of conversation by the taken order with this Item is allowed.

13. These PRAVILA or excerpts from them shall be available on all telecommunications agencies providing services of intercity and international telecommunication and to be available to clients.

14. Due to systematic failure to carry out by the client of these PRAVIL the telecommunications agency can refuse to it provision of services of intercity and international telecommunication.

15. In provision or restriction of services the client has the right to make the claim judicially to failure of telecommunications agency.

16. Clarification of the facts stated in claims of subscribers to unsatisfactory servicing by intercity and international telephone communication and the reasons which caused them is limited to fixed terms of storage of documentation connected with order fulfillment on conversation.

17. The services of intercity and international telecommunication provided to clients shall conform on quality to the standards, technical requirements and other regulations operating in Turkmenistan.

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