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The document ceased to be valid since  December 10, 2018 according to Item 1 of the Order of the Minister of Health of the Republic of Kazakhstan of December 10, 2018 No. 696

ORDER OF THE CHAIRMAN OF COMMITTEE ON CONTROL OF QUALITY MEDICAL SERVICES OF THE MINISTRY OF HEALTH OF THE REPUBLIC OF KAZAKHSTAN

of June 24, 2005 No. 96

About approval of the Instruction about procedure for consideration of addresses of citizens

According to the Presidential decree of the Republic of Kazakhstan, the valid law of June 19, 1995 No. 2340 "About procedure for consideration of addresses of citizens", the order of the Minister of Health of the Republic of Kazakhstan of March 28, 2005 No. 153 "About creation of the commissions for conducting checks on the facts of addresses of citizens", for the purpose of establishment of single procedure for their consideration,

I ORDER:

1. Approve the enclosed Instruction about procedure for consideration of addresses of citizens (further - the Instruction).

2. To heads of territorial subdivisions of Committee on control of quality of medical services of the Ministry of Health of the Republic of Kazakhstan (further - Committee):

1) to provide accomplishment consideration of addresses of citizens according to the enclosed Instruction;

2) to take measures for ensuring timeliness, objectivity and completeness of consideration of addresses;

3) to provide carrying out complex job analysis on consideration of addresses, with quarterly submission of the affairs statement on the matter in Committee to the 5th of the month following reporting quarter, according to appendices to the Instruction.

3. To assign coordination of work on consideration of addresses of citizens to the vice-chairman of Committee on kuration, deputy chiefs of territorial subdivisions of Committee, chiefs of departments of examination of quality of medical services and control of observance of standards.

4. I reserve control of execution of this order.

5. This order becomes effective from the date of signing.

 

Chairman U. Akhmetov

Approved by the order of the Chairman of Committee on control of quality of medical services of the Ministry of Health of the Republic of Kazakhstan of June 24, 2005 No. 96

The instruction about procedure for consideration of addresses of citizens

1. General provisions

1. This Instruction is developed according to the Presidential decree of the Republic of Kazakhstan, the valid law of June 19, 1995 No. 2340 "About procedure for consideration of addresses of citizens", the order of the Government of the Republic of Kazakhstan of December 15, 2004 No. 1327 "Questions of committee on control of quality of medical services of the Ministry of Health of the Republic of Kazakhstan" and disaggregates questions of consideration and permission of addresses of citizens, officials, deputy requests for poor provided medical care and other cases.

2. The basic concepts used in this Instruction:

1) the address - the offer stated in writing, the statement, the claim, response, the request of the citizen or his authorized representative including which arrived from Administration of the President of the Republic of Kazakhstan, the Government of the Republic of Kazakhstan, other state bodies, mass media and other organizations;

2) deputy request - the requirement of the deputy of Parliament of the Republic of Kazakhstan sent to the Minister of Health of the Republic of Kazakhstan for the benefit of citizens and which is drawn up in the form of the request announced at the session of Parliament according to article 27 of the Constitutional law of the Republic of Kazakhstan "About Parliament of the Republic of Kazakhstan and the status of his deputies";

3) the address of the deputy - the address of the deputy which is not drawn up in the form of request, members of committees and the commissions of Parliament sent to the Ministry of Health of the Republic of Kazakhstan with request for consideration of the address and provision of information on it;

4) the collective address - the address of two and more citizens;

5) the repeated address - the address which arrived from the same person on the same question in which contains: the appeal of the decision accepted according to the previous address, which arrived in the Ministry of Health of the Republic of Kazakhstan; the message on untimely consideration of the previous address if since its receipt the consideration term established by the legislation expired;

specifying on other shortcomings allowed by consideration and permission of the previous address;

6) additional check - the inspection which is carried out in cases when the expert opinion by results of the previous check has no sufficient clarity or the questions raised before them are not completely resolved, or the solution of the additional questions connected with the previous address is necessary;

7) repeated check - the inspection which is carried out in cases when the expert opinion by results of the previous examination is insufficiently proved or its correctness raises doubts, or legislative arrangements when conducting examination were violated.

2. Terms of consideration of addresses of citizens

3. Addresses of citizens are considered in the terms established by the current legislation of the Republic of Kazakhstan.

4. The term of consideration and permission of addresses, deputy requests, orders of Administration of the President of the Republic of Kazakhstan, the Government of the Republic of Kazakhstan and other state bodies is estimated from the date of their registration in the Ministry of Health of the Republic of Kazakhstan.

5. The appeals sent for consideration to territorial subdivisions of Committee are considered in the terms established by Committee.

6. In need of additional studying and check on materials of the exported case by territorial administrations fixed term of execution is prolonged by the corresponding letter to Committee.

7. The petition for prolongation of term of permission of addresses is drawn up no later than three days before the expiration of their permission.

8. Addresses of citizens are not subject to consideration in the following cases:

- anonymities of addresses;

- if in materials of verification of the previous addresses there is document testimonial of the mental disease of the applicant which is not allowing it adequately to estimate the taking place events.

9. Addresses which consideration is not included into competence of Committee and its territorial subdivisions in time no later than five days from the date of their receipt, go to relevant organs with soobshchen9iyem about it to the applicant.

3. Forming of structure of the commissions

10. Primary addresses of citizens on poor provided medical care and other cases which arrived in state body and its territorial subdivisions are considered by creation of the commission by the order of the chief of territorial administration of Committee.

11. The addresses of citizens which are not requiring creation of the commission are considered by conducting profile examination by specialists of territorial administration.

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