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The document ceased to be valid since  April 12, 2019 according to the Order of the Ministry of Culture of the Russian Federation of January 16, 2019 No. 25

It is registered

Ministry of Justice

Russian Federation

On July 29, 2016 No. 43034

ORDER OF THE MINISTRY OF CULTURE OF THE RUSSIAN FEDERATION

of June 10, 2016 No. 1321

About approval of Administrative regulations on provision by Federal Tourism Agency of the state service in forming and maintaining the unified federal register of tour operators

(as amended of the Order of the Ministry of Culture of the Russian Federation of 06.07.2017 No. 1129)

According to the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2011, No. 15, Art. 2038; No. 27, Art. 3873, Art. 3880; No. 29, Art. 4291; No. 30, Art. 4587; No. 49, Art. 7061; 2012, No. 31, Art. 4322; 2013, No. 14, Art. 1651; No. 27, Art. 3477, Art. 3480; No. 30, Art. 4084; No. 51, Art. 6679; No. 52, Art. 6952, Art. 6961, Art. 7009; 2014, No. 26, Art. 3366; No. 30, Art. 4264; No. 49, Art. 6928; 2015, No. 1, Art. 67, Art. 72; No. 29, Art. 4342, Art. 4376; 2016, No. 7, the Art. 916) and the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of execution of the state functions and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; No. 35, Art. 5092; 2012, No. 28, Art. 3908; No. 36, Art. 4903; No. 50, Art. 7070; No. 52, Art. 7507; 2014, 5, of the Art. 506) I order to No.:

1. Approve the enclosed Administrative regulations on provision by Federal Tourism Agency of the state service in forming and maintaining the unified federal register of tour operators.

2. Recognize not as No. 1117 which is subject to application Item 1 of the order of the Ministry of Sport, Tourism and Youth Policy of the Russian Federation of September 26, 2011 "About approval of Administrative regulations on provision by Federal Tourism Agency of the state service in forming and maintaining the unified federal register of tour operators" (registration No. 21959) (The bulletin of regulations of federal executive bodies, 2011, No. 42) is registered by the Ministry of Justice of the Russian Federation on September 30, 2011.

3. Direct this order to state registration in the Ministry of Justice of the Russian Federation.

4. To impose control of execution of this order on the head of Federal Tourism Agency O. P. Safonov.

Vr.i.o. Minister

V. V. Aristarkhov

Approved by the Order of the Ministry of Culture of the Russian Federation of June 10, 2016, No. 1321

Administrative regulations on provision by Federal Tourism Agency of the state service in forming and maintaining the unified federal register of tour operators

I. General provisions

Subject of regulation of Administrative regulations

1. The administrative regulations on provision by Federal Tourism Agency of the state service in forming and maintaining the unified federal register of tour operators (further - Administrative regulations, the state service) establish terms and the sequence of ministerial procedures (actions) by provision by Federal Tourism Agency (further - Rostourism) the state service.

Circle of applicants

2. Applicants are the legal entities who filed petition (further - applicants, tour operators):

1) about entering (inclusion) of information about tour operator into the unified federal register of tour operators (further - the Register);

2) about modification of the information about tour operator containing in the Register;

3) ceased to be valid according to the Order of the Ministry of Culture of the Russian Federation of 06.07.2017 No. 1129

4) about exception of information about tour operator of the Register in connection with the termination of tour operator activities.

Requirements to procedure for informing on provision of the state service

3. Information on the location, telephone numbers for enquiries, the official site on the Internet, the e-mail address, the working schedule of Rostourism:

3.1. Rostourism location: 101000, Moscow, Ulitsa Myasnitsk, 47;

3.2. The postal address of Rostourism for the direction of the statement and documents:

101000, Moscow, Ulitsa Myasnitsk, 47;

3.3. Telephone numbers for enquiries on provision of the state service:

- phone for certificates of receipt of statements and documents: (495) 607-78-97;

- phone for certificates of consideration of the applications and documents concerning provision of the state service: (495) 608-99-80;

- answerphone phone: (985) 226-82-71.

3.4. The official site of Rostourism on the Internet to the address: www.russiatourism.ru (further - the official site of Rostourism);

3.5. E-mail address rustourism@ropnet.ru

4. Working schedule of Rostourism and Management of Rostourism responsible for provision of the state service (Moscow time):

 

Monday - Thursday:

9.00 - 18:00;

Friday:

9.00 - 16:45;

Saturday, Sunday:

the days off.

 

5. Informing on procedure for provision of the state service is performed by Rostourism by means of placement of information, including on the working schedule of Rostourism, about the location (address), contact telephone numbers (phones for reference, consultations), the e-mail address of Rostourism:

1) at information stands in the place of provision of the state service in the address: Moscow, Ulitsa Myasnitsk, 47;

2) on the official site of Rostourism;

3) in the federal state information system "Single Portal of the State and Municipal Services (Functions)" to the address: www.gosuslugi.ru (further - the Single portal).

6. At the information stands established in Rostourism in places, the official site of Rostourism, available to acquaintance, on the Single portal the following information is placed:

1) name and postal address of Rostourism;

2) phone numbers and e-mail address of Management of Rostourism responsible for provision of the state service, and his officials;

3) working schedule of Rostourism and Management of Rostourism responsible for provision of the state service;

4) the text of Administrative regulations with Appendices;

5) excerpts from the legislative and other regulatory legal acts of the Russian Federation containing the regulations which are directly regulating provision of the state service;

6) requirements to the written request of applicants on provision of information on procedure for provision of the state service;

7) list of the documents necessary for receipt of the state service;

8) short description of procedure for provision of the state service;

9) terms of provision of the state service;

10) the flowchart of the sequence of ministerial procedures by provision of the state service according to Appendices No. 6, 7 and 9 to Administrative regulations;

11) forms of statements according to Appendices No. 1 - 5 to Administrative regulations;

12) description of results of provision of the state service;

13) procedure for appeal of decisions, actions (failure to act) of the officials of Rostourism providing the state service.

7. The application with appendix of necessary documents can be electronically directed through the Single portal.

Forms of statements and samples of the necessary documents processed directly by applicants and represented to Rostourism for receipt of the state service in electronic form are available to filling in electronic form on the Single portal.

8. For receipt of data on the course of provision of the state service by means of phone by the applicant reports full name of the legal entity and date of submission of documents to Rostourism.

In case of responses to phone calls and oral statements, officials of Rostourism in polite form inform on procedure for provision of the state service and represent data on the following questions:

1) information on the entering numbers at which in system of clerical work of Rostourism are registered the statement and documents attached to it submitted for receipt of the state service;

2) information on the made decision on the specific statement;

3) about terms of provision of the state service;

4) about the executive in charge (surname, name, middle name (the last - in the presence), providing the state service, and its contact telephone number.

Time of conversation shall not exceed 5 minutes.

Other questions are considered only based on the corresponding written address of the applicant.

8.1 The answer to the address which arrived by mail or e-mail, goes by mail (e-mail) to the applicant in time, not exceeding 30 calendar days from the date of registration of the address in Rostourism.

II. Standard of provision of the state service

Name of the state service

9. The state service is forming and maintaining the unified federal register of tour operators.

The name of the federal executive body providing the state service

10. The state service is provided directly by Rostourism.

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