ORDER OF THE MINISTER OF INVESTMENTS AND DEVELOPMENT OF THE REPUBLIC OF KAZAKHSTAN

of January 22, 2016 No. 52

About approval of Rules of activities of The Government for Citizens State corporation

According to the subitem 1) article 9-1 of the Law of the Republic of Kazakhstan of April 15, 2013 "About the state services" PRIKAZYVAYU:

1. Approve the enclosed Rules of activities of The Government for Citizens State corporation.

2. Declare invalid:

1) the order of the Minister of Transport and Communications of the Republic of Kazakhstan of June 19, 2013 No. 463 "About approval of Rules of activities of service centers of the population" (registered in the Register of state registration of regulatory legal acts for No. 8527, No. 299 published of October 23, 2013 in the Kazakhstanskaya Pravda newspaper (27573);

2) the order of the acting minister on investments and development of the Republic of Kazakhstan of December 26, 2014 No. 303 "About introduction of amendments to the order of the Minister of Transport and Communications of the Republic of Kazakhstan of June 19, 2013 No. 463 "About approval of Rules of activities of service centers of the population" (registered in the Register of state registration of regulatory legal acts for No. 10049, No. 69 published of April 16, 2015 in the Kazakhstanskaya Pravda newspaper (28547).

3. To committee of communication, informatization and information of the Ministry for Investments and Development of the Republic of Kazakhstan (Kazankap T. B.) provide:

1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;

2) the direction of the copy of this order in printing and electronic type on official publication in periodic printing editions and information system of law of Ad_let within ten calendar days after its state registration in the Ministry of Justice of the Republic of Kazakhstan, and also in the Republican center of legal information within ten calendar days from the date of receipt of the registered order for inclusion in reference control bank of regulatory legal acts of the Republic of Kazakhstan;

3) placement of this order on Internet resource of the Ministry for Investments and Development of the Republic of Kazakhstan and on the intranet portal of state bodies;

4) within ten working days after state registration of this order in the Ministry of Justice of the Republic of Kazakhstan submission to Legal department of the Ministry for Investments and Development of the Republic of Kazakhstan of data on execution of the actions provided by subitems 1), 2) and 3) of Item 3 of this order.

4. To impose control of execution of this order on the supervising vice-minister of investments and development of the Republic of Kazakhstan.

5. This order becomes effective after ten calendar days after day of its first official publication, but not earlier than since March 1, 2016.

Approved by the Order of the Minister of investments and development of the Republic of Kazakhstan of January 22, 2016 No. 52

Rules of activities of The Government for Citizens State corporation

Chapter 1. General provisions

1. These rules of activities of The Government for Citizens State corporation (further - Rules) are developed according to the subitem 1) of article 9-1 of the Law of the Republic of Kazakhstan "About the state services" (further - the Law) and determine procedure for activities The Government for Citizens State corporation (further - the State corporation).

2. The concepts applied in Rules are used in values according to the Law.

Chapter 2. Procedure for activities of the State corporation

3. Reception of applications and issue of ready results of the state services is performed through the State corporation Monday through Friday inclusive from 9:00 till 18:00 o'clock without interruption, departments of servicing on duty of the population of the State corporation Monday through Friday inclusive from 9:00 till 20:00 o'clock and on Saturday from 9:00 till 13:00 o'clock except festive and the days off according to the Labor code of the Republic of Kazakhstan.

4. The list of the state services rendered by the State corporation is determined by the Register of the state services approved by the order of the acting minister of digital development, innovations and the aerospace industry of the Republic of Kazakhstan of January 31, 2020 No. 39/Tax Code.

5. The procedure for provision of the state services by the State corporation is determined by the regulatory legal acts determining procedure for rendering the state services.

6. Documents acceptance, all types of appeals of physical persons and legal entities and issue of ready documents, ready answers to addresses is performed according to the procedure of electronic queue.

In case of technical malfunctions documents acceptance, all types of appeals of physical persons and legal entities and issue of ready documents, ready answers to addresses is performed on the first-come, first-served basis.

Workplaces are equipped with plates with indication of surname, name, middle name (in the presence of middle name) and positions of employees of the State corporation in the absence of beydzh.

7. For the purpose of ensuring provision of services and acceptance of all types of appeals of physical persons and legal entities the State corporation receives data in case of their availability from the information systems containing data, necessary for rendering the state services, according to the Law of the Republic of Kazakhstan "About informatization" and the Law.

Employees of the State corporation when rendering the state services shall receive the consent of uslugopoluchatel to use of the data which are the secret protected by the law, containing in information systems if other is not provided by the laws of the Republic of Kazakhstan.

8. When rendering the state service through the State corporation, the statement makes sure the digital signature of the employee of the State corporation issued to it for use in the office purposes. In the presence of the consent of the subject to access to personal data received by means of the state service of access control to personal data, the application is directed to the service provider.

9. Premises of the State corporation can be equipped with visual observation by means of photo and video cameras. In case of availability of system of video surveillance, at entrance the precautionary sign about availability of system of video surveillance is placed.

10. The state corporation provides to citizens information access concerning receipt of the services rendered through the State corporation and giving of all types of addresses by means of IS "e-otinish" and also consultation of uslugopoluchatel concerning receipt of services.

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