THE RESOLUTION OF THE NATIONAL AGENCY ON REGULATION IN POWER INDUSTRY OF THE REPUBLIC OF MOLDOVA

of December 16, 2015 No. 271

About approval of the Regulations on public service of water supply and the sewerage

For the purpose of regulation of the legal relations between the operators providing public service of water supply and the sewerage and consumers, based on Art. provisions 7, part (2), the subitem f) and Art. 28 of the Law on public service of water supply and the sewerage No. 303 of December 13, 2013 (The official monitor of the Republic of Moldova, 2014, No. 60-65, of the Art. 123), the Administrative board of the National agency on regulation in power DECIDES:

1. Approve Regulations on public service of water supply and the sewerage it (is applied).

2. To the operators providing public service of water supply and the sewerage to provide to consumers in communication centers with consumers and to post online on the official pages copies of the Regulations on public service of water supply and the sewerage and model of the agreement on provision of public service of water supply and the sewerage.

3. To assign control of application of the approved Provision by owners of licenses in the field of public service of water supply and the sewerage to divisions of the National agency on regulation in power.

Serdzhiu Ciobanu, director

Octavian Lungu, director

Yuriye Onika, director

Genadiye Pyrtsu, director

Appendix

to the Resolution of Administrative board of the National agency on regulation in power industry of the Republic of Moldova of December 16, 2015 No. 271

Regulations on public service of water supply and sewerage

Part 1. General provisions

1. Regulations on public service of water supply and the sewerage (further - the Provision) aim at regulation of the legal relations between the operator and the consumer concerning connection/accession of internal installations of water supply and the sewerage, the conclusion of agreements, provision and payment of public service of supply with drinking, technological water and public service of the sewerage.

2. This Provision is applied during the designing, installation and acceptance of internal installations of water supply and the sewerage of consumers, in case of differentiation of installations of the operator and internal installations of water supply and the sewerage, in case of connection/accession, in case of the conclusion of agreements and accounting of water consumption, in case of payment of public service of water supply and the sewerage, in case of shutdown / repeated connection of internal installations of water supply and the sewerage of consumers, in case of restriction and interruption of provision of public service of water supply and the sewerage, by consideration of claims of consumers and in case of permission of disagreements between operators and consumers.

3. The concepts used in this Provision mean the following:

accident – damage or breakdown of certain components of public water supply system and the sewerage as a result of which technological parameters of functioning of public water supply system and the sewerage which can lead to deterioration in parameters of quality of the delivered water, to drawing environmental damage, damage of property of legal entities or physical persons cannot be supported in admissible limits, and to need to interrupt or limit water supply and/or acceptance of sewage from consumers;

the outage notification – the written notice sent to the consumer by the operator by whom the consumer is warned about possible disconnection of its internal installations of the water supply/sewerage from public network of the water supply/sewerage and about the shutdown reason;

the notification on restriction – the written notice, directed or personally handed to the consumer by the operator by whom the consumer is warned about possible restriction of provision of service of the water supply/sewerage, the term of restriction and about the restriction reason;

connecting well – the underground construction, component of internal installations of water supply of the consumer created by it for connection of internal installations of water supply to public network of water supply, for installation of hydrometer, protection and access to hydrometer, and to the locking gate;

sewer well of accession – underground construction by means of which accession and acceptance of sewage from internal sewer installations of the consumer in public sewer network is provided;

control well of sewage – the special underground construction intended for sampling of sewage. As control well for sewage also the sewer well of accession can serve;

composition of sewage – the characteristic of sewage and amount of the pollutants containing in sewage;

not residential customer – the physical person or legal entity using the public service of water supply and the sewerage provided by the operator on contractual basis for the needs connected with business or professional activity;

control of hydrometer – set of the actions which are carried out by the operator, with use or without special devices, for the purpose of determination of correctness of work of hydrometer, lack of interventions in its work, including for integrity checking of hydrometer and the imposed seals;

quality control of sewage – check of composition of sewage and concentration of pollutants in the sewage dumped by the consumer in public sewer system, compliance of the most admissible concentration of pollutants in sewage in case of their dumping into public sewer network, on the station of cleaning, carried out by comparison of results of laboratory researches with the existing standard rates;

shutdown – detachment of internal installations of the water supply/sewerage of the consumer from public network of the water supply/sewerage by means of the blocking devices or visible detachment of internal installations of the water supply/sewerage of the consumer from public network;

installations for preliminary cleaning – installations and the devices of not residential customer intended for preliminary sewage treatment which properties do not meet local existing rules, before their dumping into public sewer system;

planned break in provision of public service of water supply and the sewerage – temporary break in giving water/acceptance of sewage, with the prior notice of consumers, caused by need of carrying out by the operator of works on maintenance and/or planned repair work in public networks of the water supply/sewerage, connection/accession of internal installations of the water supply/sewerage of new consumers, without disconnection of internal installations of the water supply/sewerage of consumers from public network of the water supply/sewerage;

not planned break in provision of public service of water supply and the sewerage – the temporary break in water supply, acceptance of sewage caused by the accidents which happened in public water supply system and the sewerage without disconnection of internal installations of the water supply/sewerage of consumers from public network of the water supply/sewerage;

the place of consumption – the location of internal installations of water supply and the consumer's sewerage where there is water consumption and is provided acceptance and transportation of sewage from internal installations of water supply to connecting well of the sewerage of public sewer system;

control test – the sample of sewage taken in control well for determination of composition of the sewage dumped by not residential customer in public sewer system;

the applicant – the physical person or legal entity which requested from the operator to issue the notification on connection/accession, to execute water input / sewer release, to connect/attach internal installations of water supply and the sewerage to public water supply system and the sewerage, to sign the agreement on provision of public service of water supply and the sewerage;

violation of seal of the operator – counterfeit of the seal imposed by the operator; removal of the seal imposed by the operator; damage or other intervention in the authentic seal imposed by the operator which leads to its shift on seal thread; failure of thread of the seal imposed by the operator.

4. Provision of public service of water supply and the sewerage is performed on the basis of the agreement signed between the operator and the consumer.

5. The operator provides continuous provision of public service of water supply and the sewerage on the basis of the agreement signed with the consumer, according to conditions, with the established Law on public service of water supply and the sewerage.

6. Quality of drinking water shall meet the Sanitary standards on quality of drinking water approved by the Order of the Government No. 934 of August 15, 2007. (Official monitor of the Republic of Moldova, 2007, No. 131-135, Art. 970).

7. Operation, servicing, repair, expansion or change of public networks of water supply and the sewerage, and also internal networks of water supply and the sewerage of apartment apartment houses if necessary is performed by the operator according to provisions of the Law on public service of water supply and the sewerage, the signed agreements, the Regulations on technical operation of water supply systems and the sewerage approved by the Order of the Agency of regional development of the Republic of Moldova No. 6 of January 24, 2006, Construction regulations Construction Norms and Regulations 2.04.02-84, Construction Norms and Regulations 3.05.04-85 and Construction Norms and Regulations 2.04.03-85

8. Rates for public services of water supply and the sewerage are established according to the Methodology of determination, approval and application of rates for public service of water supply, the sewerage and sewage treatment approved by the Resolution of Administrative board of the National agency on regulation in power (further - the Agency), No. 741 of December 18, 2014. (Official monitor of the Republic of Moldova, 2015, No. 33-38, Art. 258).

9. The consumer can have one or several places of consumption. Conditions of this provision are applied to each separately taken place of consumption belonging to the consumer.

10. The relations between the operator and the consumer connected with provision and payment of public service of water supply and the sewerage, not specified in this Provision are regulated according to provisions of the Law on public service of water supply and the sewerage.

11. The operator shall undertake all necessary measures for the prevention or elimination of defects and malfunctions on installations of public water supply system and the sewerage, and also in internal networks of water supply and the sewerage of the apartment apartment houses serviced and operated by him according to requirements of the Law on public service of water supply and the sewerage, the agreement on provision of public service of water supply and the sewerage, and this provision.

12. Any connection / accession or repeated connection to public water supply system and the sewerage is performed only by the operator, in the presence of the consumer/applicant.

13. Works on designing and installation of internal installations of water supply and the sewerage, water inputs and sewer releases, and also works on their change are carried out with observance of Construction regulations Construction Norms and Regulations 2.04.01-85 *, Construction Norms and Regulations 3.05.01-85 *, CP G.03.01-2006 (MSP 4. 01-102-98) Designing and installation of pipelines of systems of internal hot and cold water supply with use of metalpolymeric pipes, Construction Norms and Regulations 3.01.01-85 * and specifications and instructions of producers of the equipment, and expenses are completely paid by consumers.

Part 2. Connection/accession of internal installations of water supply and sewerage to public water supply system and sewerage

14. Any physical person or legal entity has the right to request connection/accession of the internal installations of water supply and the sewerage belonging to it to public water supply system and the sewerage of the operator performing the activities for provision of public service of water supply and the sewerage within the administrative and territorial unit territory.

Connection/accession of internal installations of water supply and the sewerage of applicants of apartment apartment houses (living rooms) is performed on the basis of the single project.

15. For the purpose of connection/accession of internal installations of water supply and the sewerage to public water supply system and/or the sewerage, the applicant shall receive from the operator the notification on connection/accession, on the sample established in appendix No. 1 to this Provision. Receipt of the notification on connection/accession is necessary also in case of the request for increase in consumption of water to the place of consumption.

16. For issue of the notification on connection/accession the applicant shall submit the written application at office of the operator which shall contain the following surely:

a) surname, name of physical person, name of the legal entity and address of the place of consumption, number of phones/faxes, other contact information;

b) water use purpose;

c) required consumption of water, except for residential customers, the characteristic of water and the required mode of giving, expense and nature of sewage which are subject to dumping into public sewer network, the dumping mode;

d) the copy of the act of the personality in case of physical person;

e) the postal index, identification code of the owner, fiscal code, bank details, surname, name of persons, representatives to sign the agreement;

f) connection/accession term.

17. To the application it is enclosed:

a) the copy of the act which determines the property rights to the real estate, or the copy of the document confirming lawful acquisition of the real estate, or permission of relevant organs;

b) for not residential customers – the copy of the decision on registration issued by competent authority or the copy of other document confirming the right to activities implementation, occasionally.

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