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Ministry of Justice

Russian Federation

On February 9, 2016 No. 41031

ORDER OF SOCIAL INSURANCE FUND OF THE RUSSIAN FEDERATION

of January 13, 2016 No. 11

About approval of the Instruction about the organization of consideration of addresses of citizens in Social Insurance Fund of the Russian Federation

According to the Federal Law of May 2, 2006 No. 59-FZ "About procedure for consideration of addresses of citizens of the Russian Federation" (The Russian Federation Code, 2006, No. 19, Art. 2060; 2010, No. 27, Art. 3410; No. 31, Art. 4196; 2012, No. 31, Art. 4470; 2013, No. 19, Art. 2307; No. 27, Art. 3474; 2014, No. 48, Art. 6638; 2015, 45, of the Art. 6206) I order to No.:

Approve the enclosed Instruction about the organization of consideration of addresses of citizens in Social Insurance Fund of the Russian Federation.

Chairman Fonda

A. S. Kigim

Approved by the Order of Social Insurance Fund of the Russian Federation of January 13, 2016 No. 11

The instruction about the organization of consideration of addresses of citizens in Social Insurance Fund of the Russian Federation

I. General provisions

1. The instruction about the organization of consideration of addresses of citizens in Social Insurance Fund of the Russian Federation (further - the Instruction) determines procedure for the organization of consideration of addresses of citizens, including the organization of personal reception of citizens, control of observance of procedure for consideration of addresses of citizens, the analysis and generalization of information containing in them, check of condition of work with addresses in structural divisions of Social Insurance Fund of the Russian Federation (further - Fund).

2. Provisions of the Instruction extend to the addresses of citizens which are arriving in Fund in written, electronic or oral form on personal acceptance, by mail, to telegraph, fax connection, and also on information and telecommunication networks (further - addresses), subject to consideration according to the Federal Law of May 2, 2006 No. 59-FZ "About procedure for consideration of addresses of citizens of the Russian Federation" (The Russian Federation Code, 2006, No. 19, Art. 2060; 2010, No. 27, Art. 3410; No. 31, Art. 4196; 2012, No. 31, Art. 4470; 2013, No. 19, Art. 2307; No. 27, Art. 3474; 2014, No. 48, the Art. 6638, 2015, No. 45, the Art. 6206) (further - the Law No. 59-FZ), except for addresses which are subject to consideration according to the procedure, established by the Federal constitutional Laws and other Federal Laws.

3. The employees of Fund performing consideration of addresses according to their labor functions provide objective, comprehensive and their timely consideration.

4. The clerical work according to addresses is performed by Department of work with addresses of citizens and the organization of acceptance of the population of Administrative and control department (further - Department of work with addresses).

5. Heads of the relevant structural divisions of Fund provide the organization, adherence to deadlines of consideration of addresses, condition of consideration of addresses in structural divisions of Fund.

6. The employees of Fund performing consideration of addresses provide processing of personal data of the citizens who addressed to Fund in accordance with the legislation of the Russian Federation about personal data.

7. The addresses which arrived in Fund are subject to obligatory consideration according to its competence (part 1 of article 9 of the Law No. 59-FZ).

II. Procedure for informing citizens on the organization of consideration of addresses

8. Written addresses with postal delivery or the courier are sent to the postal address of Fund: 107193, Moscow, Orlikov Pereulok, 3, case A.

9. The address of Fund for independent submission of written addresses or in case of the personal address of citizens: Moscow, Orlikov Pereulok, 3, case A.

10. Working hours of Fund (Moscow time):

Monday, Tuesday, environment, Thursday - from 9:00 till 18:00; Friday - from 9:00 till 16:45; lunch break - from 12:30 till 13:15.

11. Appeals in electronic form are sent on the e-mail addresses mail@fss.ru, mail-fss@fss.ru or by filling of special form on the official site of http://www.fss.ru Fund.

12. Appeals can be also sent by the fax according to telephone number: 8 (495) 668-03-44.

13. Informing citizens on the fact of receipt of the address, its registration details, the name of structural division of the Fund responsible for its execution is performed by Department of work with addresses of telephone number 8 (495) 668-03-33:

Monday, Tuesday, environment, Thursday - from 9:00 till 18:00; Friday - from 9:00 till 16:45; lunch break - from 12:30 till 13:15.

On other questions concerning consideration of addresses in essence directory work is carried out in the structural divisions of Fund responsible for execution of consideration of addresses.

14. Reference information about contact telephone numbers of structural divisions of Fund, the postal address, the fax, location is posted on the official site Fonda (http://www.fss.ru).

15. The materials concerning work with addresses are posted in appropriate section of the official site Fonda (http://www.fss.ru).

16. The schedule of personal reception of citizens is placed at the information stand of Fund, and also on the official site Fonda (http://www.fss.ru).

III. Acceptance and registration of the address

17. The written addresses arriving in Fund are accepted by Department of general clerical work of Administrative and control department (further - General department) and are transferred to primary consideration and registration to Department of work with addresses.

18. The citizen in the written address without fail specifies the name of Fund, or surname, name, middle name of the corresponding official of Fund, or its position, the surname, name, middle name (the last - in the presence), the postal address to which the answer shall be directed, states address essence, appends the personal signature and date (part 1 of article 7 of the Law No. 59-FZ).

19. In case of need in confirmation of the arguments the citizen attaches the relevant documents and materials or their copies (part 2 of article 7 of the Law No. 59-FZ) to the written address.

20. For the purpose of safety during the work with written addresses they are subject to obligatory opening and preview by employees of Department of work with addresses of citizens. In case of identification of dangerous or suspicious investments in envelope (parcel post, sending) work with the written address stops before clarification of circumstances and adoption of the relevant decision by the head of Administrative and control department (his deputy).

21. In case of acceptance of the written addresses and documents connected with their consideration, employees of General department:

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