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Ministry of Justice of Ukraine

April 29, 2015

No. 484/26929

ORDER OF THE MINISTRY OF FINANCE OF UKRAINE

of March 2, 2015 No. 271

About approval of the Procedure for consideration of addresses and the organization of personal reception of citizens in the Public fiscal service of Ukraine and its territorial authorities

(as amended of the Order of the Ministry of Finance of Ukraine of 11.02.2016 No. 52)

According to the Law of Ukraine "About addresses of citizens", No. 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies" and for the purpose of improvement of sales terms of constitutional right of citizens on the personal appeal to the Public fiscal service of Ukraine and its territorial authorities, enhancement of the organization of consideration of the questions which are brought up in such addresses I order to the Presidential decree of Ukraine of February 7, 2008:

1. Approve the Procedure for consideration of addresses and the organization of personal reception of citizens in the Public fiscal service of Ukraine and its territorial authorities which is applied.

2. Recognize invalid:

the order of State Tax Administration of Ukraine of June 18, 2008 No. 395 "About approval of the Instruction about procedure for consideration of addresses and personal reception of citizens in bodies of the State Tax Service", registered in the Ministry of Justice of Ukraine on June 25, 2008 on No. 554/15245;

the order of the State Customs Service of Ukraine of September 14, 2009 No. 855 "About approval of the Procedure for consideration of addresses and personal reception of citizens in the State Customs Service of Ukraine, other customs authorities, specialized customs offices and the organizations", registered in the Ministry of Justice of Ukraine on October 6, 2009 for No. 935/16951;

the order of the State Customs Service of Ukraine of March 3, 2010 No. 191 "About modification of the Procedure for consideration of addresses and personal reception of citizens in the State Customs Service of Ukraine, other customs authorities, specialized customs offices and the organizations", registered in the Ministry of Justice of Ukraine on March 23, 2010 for No. 238/17533.

3. To department of tax, customs policy and methodology of financial accounting (Chmeruk N. A.) to provide in accordance with the established procedure:

provision of this order on state registration in the Ministry of Justice of Ukraine;

promulgation of this order.

4. This order becomes effective from the date of its official publication.

5. To impose control over the implementation of this order on the Deputy Minister of Finance of Ukraine Fudashkin D. A. and Chairman of the Public fiscal service of Ukraine Belous I. A.

Minister

N. Yaresko

Approved by the Order of the Ministry of Finance of Ukraine of March 2, 2015, No. 271

Procedure for consideration of addresses and the organization of personal reception of citizens in the Public fiscal service of Ukraine and its territorial authorities

I. General provisions

1. This Procedure determines the procedure of acceptance, registration, consideration of addresses of citizens, control over the implementation of orders by results of consideration of addresses of citizens and adherence to deadlines of their consideration, the main requirements to the organization and carrying out personal reception of citizens and record keeping by addresses of citizens in the Public fiscal service of Ukraine and its territorial authorities (further - bodies of GFS).

2. This Procedure is developed according to article 40 of the Constitution of Ukraine, the Laws of Ukraine "About addresses of citizens" (further - the Law), "About the status of the People's Deputy of Ukraine", "About the status of deputies of local councils", the Presidential decree of Ukraine of February 7, 2008 No. 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies", the resolution of the Cabinet of Ministers of Ukraine of April 14, 1997 No. 348 "About approval of the Instruction on clerical work according to addresses of citizens in public authorities and local self-government, associations of citizens, at the companies, in organizations, the organizations irrespective of patterns of ownership, in mass media" (further - the Instruction), of September 24, 2008 No. 858 "About approval of the Qualifier of addresses of citizens" and of June 24, 2009 No. 630 "About approval of the Technique of assessment of level of the organization of work with addresses of citizens in executive bodies", other regulatory legal acts concerning addresses of citizens.

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