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The document ceased to be valid since  February 16, 2020 according to Item 1 of the Order of the Ministry of digital development, communication and mass communications of the Russian Federation and the Federal Service of the Russian Federation on supervision in the sphere of communication, information technologies and mass communications of November 5, 2019 No. 290

It is registered

Ministry of Justice

Russian Federation

On May 12, 2015 No. 37227

THE ORDER OF THE MINISTRY OF TELECOM AND MASS COMMUNICATIONS OF THE RUSSIAN FEDERATION AND FEDERAL SERVICE OF THE RUSSIAN FEDERATION ON SUPERVISION IN THE SPHERE OF COMMUNICATION, INFORMATION TECHNOLOGIES AND MASS COMMUNICATIONS

of February 10, 2015 No. 13

About approval of the Instruction for work with addresses of citizens, associations of citizens and legal entities in Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications and its territorial authorities

According to the Federal Law of May 2, 2006 No. 59-FZ "About procedure for consideration of addresses of citizens of the Russian Federation" (The Russian Federation Code, 2006, No. 19, Art. 2060; 2010, No. 27, Art. 3410; No. 31, Art. 4196; 2012, No. 31, Art. 4470; 2013, No. 19, Art. 2307; No. 27, Art. 3474; 2014, No. 48, the Art. 6638), the Regulations on Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications approved by the order of the Government of the Russian Federation of March 16, 2009 No. 228 (The Russian Federation Code, 2009, No. 12, Art. 1431; 2010, No. 13, Art. 1502; No. 26, Art. 3350; 2011, No. 3, Art. 542; 2011, No. 6, Art. 888; No. 14, Art. 1935; No. 21, Art. 2965; No. 40, Art. 5548; No. 44, Art. 6272; 2012, No. 20, Art. 2540; No. 39, Art. 5270; No. 44, Art. 6043; 2013, No. 45, Art. 5822; 2014, No. 47, the Art. 6554), the Standard regulations of the internal organization of federal executive bodies approved by the order of the Government of the Russian Federation of July 28, 2005 No. 452 (The Russian Federation Code, 2005, No. 31, Art. 3233; 2007, No. 43, Art. 5202; 2008, No. 9, Art. 852; No. 14, Art. 1413; No. 46, Art. 5337; 2009, No. 12, Art. 1443; No. 19, Art. 2346; No. 25, Art. 3060; No. 47, Art. 5675; No. 49, Art. 5970; 2010, No. 9, Art. 964; No. 22, Art. 2776; No. 40, Art. 5072; 2011, No. 15, Art. 2131; No. 34, Art. 4986; No. 35, Art. 5092; 2012, No. 37, Art. 4996; No. 38, Art. 5102; No. 53, Art. 7958; 2013, to No. 13, of the Art. 1575), I order:

1. Approve the enclosed Instruction for work with addresses of citizens, associations of citizens and legal entities in Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications and its territorial authorities (further - the Instruction).

2. Direct this order to state registration in the Ministry of Justice of the Russian Federation.

Head

A.A.Zharov

Approved by the Order of the Federal Service of the Russian Federation on supervision in the sphere of communication, information technologies and mass communications of February 10, 2015 No. 13

The instruction for work with addresses of citizens, associations of citizens and legal entities in Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications and its territorial authorities

I. General provisions

1. The instruction of Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications and its territorial authorities for work with addresses of citizens, associations of citizens and legal entities (further - the Instruction) determines the sequence of execution of the managerial procedures connected with realization by citizens of the Russian Federation of constitutional right on the appeal to state bodies and also establishes procedure and forms of interaction between officials of Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications, structural divisions of central office of Roskomnadzor, officials of territorial authorities of Roskomnadzor and citizens by consideration of addresses of citizens, decision makings and preparation of answers.

2. Acceptance and consideration of addresses is performed according to the following regulatory legal acts:

Constitution of the Russian Federation (Russian newspaper, 1993, No. 237);

The Federal Law of May 2, 2006 No. 59-FZ "About procedure for consideration of addresses of citizens of the Russian Federation" (The Russian Federation Code, 2006, No. 19, Art. 2060; 2010, No. 27, Art. 3410; No. 31, Art. 4196; 2012, No. 31, Art. 4470; 2013, No. 19, Art. 2307; No. 27, Art. 3474; 2014, No. 47, Art. 6554);

The Federal Law of July 27, 2006 No. 152-FZ "About personal data" (The Russian Federation Code, 2006, No. 31 (p. I), Art. 3451; 2009, No. 48, Art. 5716; No. 52 (p. I), Art. 6439; 2010, No. 27, Art. 3407; No. 31, Art. 4173, Art. 4196; No. 49, Art. 6409; No. 52 (p. I), Art. 6974; 2011, No. 23, Art. 3263; No. 31, Art. 4701; 2013, No. 14, Art. 1651; No. 30 (p. I), Art. 4038; No. 51, Art. 6683; 2014, No. 23, Art. 2927; No. 30 (p. I), Art. 4217);

The Federal Law of July 27, 2006 No. 149-FZ "About information, information technologies and on information security" (The Russian Federation Code, 2006, No. 31 (p. I), Art. 3448; 2010, No. 31, Art. 4196; 2011, No. 15, Art. 2038; No. 30 (p. I), Art. 4600; 2012, No. 31, Art. 4328; 2013, No. 14, Art. 1658; No. 23, Art. 2870; No. 27, Art. 3479; No. 52 (p. I), Art. 6961, Art. 6963; 2014, No. 19, Art. 2302; No. 30 (p. I), Art. 4223);

The Federal Law of April 6, 2011 No. 63-FZ "About the digital signature" (The Russian Federation Code, 2011, No. 15, Art. 2036; No. 27, Art. 3880; 2012, No. 29, Art. 3988; 2013, No. 14, Art. 1668; No. 27, Art. 3463, Art. 3477; 2014, No. 26 (p. I), Art. 3390);

The law of the Russian Federation of April 27, 1993 No. 4866-1 "About appeal in court of the actions and decisions violating the rights and freedoms of citizens" (Sheets of the Congress of People's Deputies of the Russian Federation and the Supreme Council of the Russian Federation, 1993, No. 19, Art. 685; Russian Federation Code, 1995, No. 51, Art. 4970; 2009, No. 7, Art. 772);

The standard regulations of interaction of federal executive bodies approved by the order of the Government of the Russian Federation of January 19, 2005 No. 30 (The Russian Federation Code, 2005, No. 4, Art. 305; No. 47, Art. 4933; 2007, No. 43, Art. 5202; 2008, No. 9, Art. 852; No. 14, Art. 1413; 2009, No. 12, Art. 1429; No. 25, Art. 3060, No. 41, Art. 4790; No. 49 (p. II), Art. 5970; 2010, No. 22, Art. 2776; No. 40, Art. 5072; 2011, No. 34, Art. 4986; No. 35, Art. 5092; 2012, No. 37, Art. 4996; No. 38, Art. 5102);

The regulations on Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications approved by the order of the Government of the Russian Federation of March 16, 2009 No. 228 (The Russian Federation Code, 2009, No. 12, Art. 1431; 2010, No. 13, Art. 1502; No. 26, Art. 3350; 2011, No. 3, Art. 542; 2011, No. 6, Art. 888; No. 14, Art. 1935; No. 21, Art. 2965; No. 40, Art. 5548; No. 44, Art. 6272; 2012, No. 20, Art. 2540; No. 39, Art. 5270; No. 44, Art. 6043; 2013, No. 45, Art. 5822; 2014, No. 47, Art. 6554);

the order of the Government of the Russian Federation of June 15, 2009 No. 477 "About approval of Rules of clerical work in federal executive bodies" (The Russian Federation Code, 2009, No. 25, Art. 3060; 2011, No. 37, Art. 5263);

The regulations of Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications approved by the order of Federal Service for Supervision in the Sphere of Telecom, Information Technologies and Mass Communications of April 6, 2010 No. 213 (it is registered in the Ministry of Justice of the Russian Federation on May 11, 2010, registration No. 17156).

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