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ORDER OF THE MINISTER OF INVESTMENTS AND DEVELOPMENT OF THE REPUBLIC OF KAZAKHSTAN

of January 30, 2015 No. 80

About approval of rules of provision of tourist services

(as amended on 27-10-2021)

According to subitem 20-4) of article 11 of the Law of the Republic of Kazakhstan "About tourist activities in the Republic of Kazakhstan" I ORDER:

1. Approve the enclosed rules of provision of tourist services.

2. To provide to department of the industry of tourism of the Ministry for Investments and Development of the Republic of Kazakhstan:

1) in the procedure established by the legislation state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;

2) within ten calendar days after state registration of this order in the Ministry of Justice of the Republic of Kazakhstan, the direction it the copy on official publication in periodic printing editions and information system of law of Ad_let of the republican state company on the right of economic maintaining "The republican center of legal information of the Ministry of Justice of the Republic of Kazakhstan";

3) placement of this order on Internet resource of the Ministry for Investments and Development of the Republic of Kazakhstan and on the intranet portal of state bodies;

4) submission to Legal department of the Ministry for Investments and Development of the Republic of Kazakhstan of data on execution of the actions provided by subitems 1), 2) and 3) of Item 2 of this order within ten working days after state registration of this order in the Ministry of Justice of the Republic of Kazakhstan.

3. To impose control of execution of this order on the first vice-minister of investments and development of the Republic of Kazakhstan Kasymbek Zh. M.

4. This order becomes effective after ten calendar days after day of its first official publication.

Minister of investments and development of the Republic of Kazakhstan

A. Isekeshev

It is approved

Minister of health and social development of the Republic of Kazakhstan

February 12, 2015

 

____________ T. Duysenova

It is approved

Minister of Foreign Affairs of the Republic of Kazakhstan

February 17, 2015

 

_____________ E.Idrisov

It is approved

Minister of national economy of the Republic of Kazakhstan

February 9, 2015

 

_________________ E.Dosayev

It is approved

Minister of Internal Affairs Republic of Kazakhstan

February 20, 2015

 

____________ K. Kasymov

Approved by the Order of the Minister of investments and development of the Republic of Kazakhstan of January 30, 2015 No. 80

Rules of provision of tourist services

Chapter 1. General provisions

1. These rules of provision of tourist services (further - Rules) are developed according to the Law of the Republic of Kazakhstan "About tourist activities in the Republic of Kazakhstan" (further - the Law) and determines procedure for provision of tourist services.

2. In these rules the following concepts are used:

1) entrance tourism - travel within the Republic of Kazakhstan persons who are not living constantly in its territory;

2) the tourist agent (further - the travel agent) - the physical person or legal entity performing tourist's agency activities;

3) tourist agency activities - business activity of physical persons or legal entities on promotion and realization of the tourist product created by the tourist operator of the Republic of Kazakhstan based on the agency agreement on realization of tourist product without the right of addition of additional services and also activities for rendering to tourists the services which are not tourist product;

4) the tourist voucher - the document confirming the tourist's right to the services which are part of tour, and the fact of their payment;

5) tourist code - the unique number assigned to the tourist by tour operator in the field of outbound tourism, guaranteeing obligations of tour operator within organized outbound tourism;

6) tourist services - the services necessary for requirements satisfaction of the tourist provided during its travel and with respect thereto by travel (placement, transportation, food, excursions, services of instructors of tourism, guides, and other services provided by the contract for tourist servicing, rendered depending on purposes of visit);

7) tourist route - the transit of the tourist for satisfaction of his requirements which is developed by the tourist operator and includes visit of objects of tourist activities with detailed regulation of such visit (the used transport, places of stop, subjects to visit, the place of lodging for the night, medical care in case of emergency and other conditions);

8) tourist operator activities (further - tour operator activities) - business activity of the physical persons or legal entities having the license for this type of activity on forming, promotion and realization of tourist product in the field of outbound tourism through travel agents and tourist product in the field of entrance and internal tourism to tourists, including through travel agents;

9) the tourist operator (further - tour operator) - the physical person or legal entity performing tourist operator activities, tourist operator activities in the field of internal, entrance or outbound tourism;

10) tourist product - complex of all necessary tourist services sufficient for requirements satisfaction of the tourist during the travel;

11) outbound tourism - travel of citizens of the Republic of Kazakhstan and persons who are constantly living in the Republic of Kazakhstan to other country;

12) internal tourism - travel within the Republic of Kazakhstan the citizens of the Republic of Kazakhstan and persons who are constantly living in its territory.

3. Provision of tourist services includes activities of tour operator for ensuring rendering to tourists of all services entering tourist product, independently or with involvement of the third parties to whom the tour operator assigns execution of part or all its obligations to tourists according to part four of Item 2 of article 15 of the Law.

Chapter 2. Procedure for the organization of outbound tourism

4. For the organization of outbound tourism by tour operator in the field of outbound tourism the tourist product is created.

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