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The document ceased to be valid since January 27, 2018 according to article 17 of the Law of the Republic of Armenia of  January 12, 2018 No. ZR-15

LAW OF THE REPUBLIC OF ARMENIA

of December 22, 1999 No. ZR-24

About procedure for consideration of offers, statements and claims of citizens

Accepted by National Assembly of the Republic of Armenia on November 24, 1999

Article 1. Subject of regulation and coverage of the Law

This Law governs the relations connected with consideration in established by the law procedure and terms by the state, public and other bodies, local government bodies, their officials, the organizations of offers, statements and claims of citizens and legal entities, and also the foreign citizens and stateless persons who are in the territory of the Republic of Armenia, response to the facts of violation of the rights and the interests of citizens and legal entities protected by the law, elimination and the prevention of these violations.

This Law is not distributed much considerations of offers, statements and claims of citizens which is established by criminal procedure, civil procedural, labor and other law of the Republic of Armenia.

Article 2. Requirements to the statement, claim and offer

Written statement, the claim and the proposal of the citizen, legal entity shall be signed with indication of surname, name, middle name of the applicant, the address of its residence, work or educational institution. The offer, the statement, the claim without the mentioned data are considered as anonymous, are not considered and are in accordance with the established procedure destroyed.

The offer, the statement and the claim are not considered also if it becomes clear that the data concerning the identity of the author are false.

Article 3. Procedure for the order offers, statements and claims

Citizens, legal entities for the purpose of timely and in the procedure for consideration of their offers established by the law, statements and claims give them to state bodies, local government bodies, to their officials, to the organizations to which direct maintaining permission of the matter is carried.

Claims are submitted in those bodies or to those officials to whom are directly subordinated body or the official which actions are appealed.

In the cases and procedure provided by the law, claims can be filed a lawsuit.

State bodies, local government bodies, their officials, the organizations to which maintaining the solution of the questions raised in offers, statements, claims does not belong send them not later than to five-day time on accessory or inform on it the applicant, and in case of personal acceptance explain whom they should address. It is forbidden to send claims of citizens to permission to those officials whose actions are appealed.

Article 4. Obligations of state bodies, local government bodies, their officials

State bodies, local government bodies, their officials shall:

a) accept and to consider within the powers in established by this Law procedure and terms of the offer, statement and claim of citizens, to respond to them and to take necessary measures;

b) provide timely and comprehensive consideration of each offer, statement, claim and acceptance on them motivated decisions, the actual execution of the decisions made according to offers, statements and claims of citizens;

c) perform complex studying of offers, statements and claims of citizens, using results of this work in case of the solution of tasks in the respective area.

Responsibility for the organization of consideration of offers, statements and claims of citizens in state bodies, local government bodies is born by their heads.

Article 5. Procedure for the organization of reception of citizens

Officials of state bodies, local government bodies will organize reception of citizens for the purpose of consideration of their offers, statements and claims.

Acceptance is carried out at least once a month, in the days and hours which are brought to the attention of citizens.

Article 6. Terms of consideration of offers, statements and claims

Proposals of citizens, legal entities are considered within one month except for requiring additional studying of offers what it is reported to the author about.

To statements and claims it is given effect till one month from the date of their receipt in the state body, local government body, the organization responsible for the permission of matter of substance, and the statement and claim which are not requiring additional studying and check - no later than 15 days.

In case it is necessary to perform, request from additional materials or to take other measures to give the statement, the claim effect, the head of relevant organ or its deputy can extend according to the procedure of exception these terms, but no more than for 15 days, with the message on it to person who submitted the application or the claim.

The course of consideration of offers, statements and claims of citizens and legal entities is considered complete when the answer about the measures taken in essence is sent to the citizen and the legal entity. The answer is given in written or - with the consent of the author - in oral form.

Article 7. Procedure for consideration of the applications and claims and its feature

In some cases statements and claims of citizens and legal entities are put on special control, and for their execution individual terms are established.

Public authorities, bodies, higher in relation to the statements and claims setting in motion, have the right to put statements and claims of citizens and legal entities to special control and to require the answer. State bodies, local government bodies and their officials shall publish at least quarterly in mass media of the message on results of consideration of offers, statements and claims of citizens.

Article 8. Appeal of actions of officials

The citizen, the legal entity not concordant with the decision made according to their offer, the statement, the claim have the right to appeal this decision in body or to the official to whom the state body, local government body or the official who made the appealed decision are directly subordinated. In this case the application is considered within 15 days.

Article 9. Responsibility of officials and citizens

The officials guilty of violation of established procedure of consideration of offers, statements and claims of citizens and legal entities are made responsible according to the legislation of the Republic of Armenia.

Submission by the citizen of the statement or claim in the slanderous purposes, and also containing the data or expressions discrediting honor and advantage of the personality attracts responsibility according to the procedure, established by the legislation of the Republic of Armenia.

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