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The document ceased to be valid since  May 7, 2018 according to Item 3 of the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan of  May 14, 2018 No. 341

RESOLUTION OF THE CABINET OF MINISTERS OF THE REPUBLIC OF UZBEKISTAN

of March 31, 2015 No. 73

About approval of the Standard regulations on operating procedure with appeals of physical persons and legal entities in state bodies and public institutions

(as amended of the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan of 22.08.2017 No. 659)

According to the Law of the Republic of Uzbekistan "About appeals of physical persons and legal entities" the Cabinet of Ministers decides:

1. Approve Standard regulations on operating procedure with appeals of physical persons and legal entities in state bodies and public institutions according to appendix.

2. To the ministries and departments, Council of Ministers of the Republic of Karakalpakstan, khokimiyats of areas, cities and areas in a month:

according to the Standard provision approved by this resolution to develop and approve regulations on operating procedure with appeals of physical persons and legal entities;

bring the regulatory legal acts into accord with this resolution.

3. To impose control of execution of this resolution on deputy prime ministers of the Republic of Uzbekistan.

Prime Minister of the Republic of Uzbekistan

Shavkat Mirziyoev

Appendix

to the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan of March 31, 2015 No. 73

Standard regulations on operating procedure with appeals of physical persons and legal entities in state bodies and public institutions

I. General provisions

1. This Provision according to the Law of the Republic of Uzbekistan "About appeals of physical persons and legal entities" (further - the Law) determines operating procedure with appeals of physical persons and legal entities (further - addresses) in state bodies and public institutions (further - state bodies).

2. According to the Law in state bodies have the right to address physical persons and legal entities of the Republic of Uzbekistan and foreign states, and also stateless persons.

3. Action of this provision does not extend on:

addresses which procedure for consideration is established by the legislation on the administrative responsibility, civil procedural, criminal procedure, criminal and executive, economic procedural and other legal acts;

mutual correspondence of state bodies, and also their structural divisions.

4. In this Provision the following basic concepts are applied:

the statement - the address with request for rendering assistance in realization of the rights, freedoms and legitimate interests;

the offer - the address containing recommendations about enhancement of the state and public work;

the claim - the address with the requirement about recovery of the violated rights, freedoms and protection of legitimate interests;

the anonymous address - the address in which are not specified surname (name, middle name) physical person, data on the place of his residence or full name of the legal entity, data on its location (postal address) or the false information about them, and also not confirmed with the signature (digital signature) is specified;

the duplicate of the address - the copy of the appeal of the same physical person or legal entity;

the repeated address - the address which arrived from the same physical person or legal entity in which it is appealed or is otherwise expressed disagreement with the decision made according to the previous addresses and also reported about untimely consideration of the previous address if by the time of receipt of the repeated address the consideration term established by the legislation expired;

the electronic address - the address in electronic form, confirmed with the digital signature and having other details of the electronic document allowing to identify it.

5. Addresses can move in oral or written or electronically.

The addresses which arrived on "telephone hotlines" of state bodies are considered, registered and considered as oral addresses according to the procedure, provided by this Provision.

The addresses which arrived through the official website of state body or on the official e-mail address of state body are registered in the form of electronic addresses and are considered according to the procedure, provided by this Provision.

The addresses which arrived through the Single portal of interactive state services of the Republic of Uzbekistan (The government portal) are registered in the form of electronic addresses and are considered according to the procedure, provided by this Provision, taking into account requirements of the Regulations on the Single portal of interactive state services of the Republic of Uzbekistan approved by the resolution of the Cabinet of Ministers of December 30, 2012 No. 378.

6. Addresses can be in the form of statements, offers and claims.

Physical persons and legal entities can address individually or collectively.

7. Addresses can move on state and other languages.

8. In the appeal of physical person shall be specified surname (name, middle name) of physical person, data on the place of his residence and the address essence is stated.

In the address of the legal entity full name of the legal entity, data on its location (postal address) shall be specified and the address essence is stated.

The written address shall be fixed by the signature of addressing - physical person or the signature of the head or authorized person addressing - the legal entity. In case of impossibility of fixing of the written appeal of the physical person with the signature addressing it shall be fixed by the signature of the originator with putting down in addition and its surnames (name, middle name).

The electronic address shall be in electronic form, confirmed with the digital signature and having other details of the electronic document allowing to identify it. The electronic address shall conform to the requirements established by the law.

The documents confirming them powers are attached to the addresses submitted through representatives of the addressing physical persons and legal entities.

9. Submission due dates of addresses, as a rule, are not established. In some cases there can be fixed term of submission of the appeal to the relevant state bodies if it is caused by opportunities of state body for consideration of the address, need of timely realization and ensuring protection of the rights, freedoms and legitimate interests of physical persons and legal entities, and also on other bases provided by legal acts.

The statement or the claim is submitted to body, higher according to the procedure of subordination, no later than one year since the moment when the physical person or legal entity knew of the action making (failure to act) or decision making violating it the rights, freedoms and legitimate interests.

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