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The document ceased to be valid since December 17, 2019 according to the Order of the Ministry of Labour and Social Protection of the Russian Federation of August 26, 2019 No. 572n

It is registered

Ministry of Justice

Russian Federation

On December 24, 2014 No. 35383

ORDER OF THE MINISTRY OF LABOUR AND SOCIAL PROTECTION OF THE RUSSIAN FEDERATION

of September 3, 2014 No. 603n

About approval of Administrative regulations of provision by Federal Service for Labour and Employment of the state service in informing and consultation of employers and workers concerning the observance of the labor law and other regulatory legal acts containing regulations of labor right

(as amended on 01-11-2017)

According to the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2011, No. 15, Art. 2038; No. 27, Art. 3873, 3880; No. 29, Art. 4291; No. 30, Art. 4587; No. 49, Art. 7061; 2012, No. 31, Art. 4322; 2013, No. 14, Art. 1651; No. 27, Art. 3477, 3480; No. 30, Art. 4084; No. 51, Art. 6679; No. 52, Art. 6961, 7009; 2014, No. 26, Art. 3366; No. 30, the Art. 4264), orders of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of execution of the state functions and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; No. 35, Art. 5092; 2012, No. 28, Art. 3908; No. 36, Art. 4903; No. 50, Art. 7070; No. 52, Art. 7507; 2014, No. 5, the Art. 506), of August 16, 2012 No. 840 "About procedure for giving and consideration of claims to decisions and actions (failure to act) of federal executive bodies and their officials, federal government employees, officials of state non-budgetary funds of the Russian Federation" (The Russian Federation Code, 2012, 35, of the Art. 4829) I order to No.:

1. Approve the enclosed Administrative regulations of provision by Federal Service for Labour and Employment of the state service in informing and consultation of employers and workers concerning the observance of the labor law and other regulatory legal acts containing regulations of labor right.

2. Declare invalid the order of the Ministry of Health and Social Development of the Russian Federation of May 18, 2012 No. 581n "About approval of Administrative regulations of provision by Federal Service for Labour and Employment of the state service in informing and consultation of employers and workers concerning the observance of the labor law and other regulatory legal acts containing regulations of labor right" (No. 24846) is registered by the Ministry of Justice of the Russian Federation on July 9, 2012.

Minister

M. A. Topilin

Approved by the Order of the Ministry of Labour and Social Protection of the Russian Federation of September 3, 2014, No. 603n

Administrative regulations of provision by Federal Service for Labour and Employment of the state service in informing and consultation of employers and workers concerning the observance of the labor law and other regulatory legal acts containing regulations of labor right

I. General provisions

Subject of regulation of Administrative regulations

1. The administrative regulations of provision by Federal Service for Labour and Employment of the state service in informing and consultation of employers and workers concerning the observance of the labor law and other regulatory legal acts containing regulations of labor right (further respectively - Service, the state service, Administrative regulations), establish terms and the sequence of ministerial procedures (actions) of Service, territorial authorities of Service - State Labour Inspection in subjects of the Russian Federation (further - territorial authorities) during the informing and consultation of employers and workers concerning the observance of the labor law and other regulatory legal acts containing regulations of labor right.

Circle of applicants

2. The state service is provided to workers, employers, and also their representatives (further - applicants).

The state service is provided to also unrestricted group of people by means of placement in mass media, on the official sites of Service, its territorial authorities and executive bodies of subjects of the Russian Federation, and also at stands in the multipurpose centers of provision of the state and municipal services of information and reference materials or recommendations about questions of application of provisions of the labor law and other regulatory legal acts containing regulations of labor right (further - directory materials).

Requirements to procedure for informing on provision of the state service

3. Information on procedure for provision of the state service is posted in open and available form on the official site of Service on the Internet (further respectively - the Internet, the official site of Service), in the federal state information system "Single Portal of the State and Municipal Services (Functions)" (further - the Single portal of the state services (functions) to the address: www.gosuslugi.ru, at information stands in the places intended for provision of the state service is provided with use of means of telephone, fax and electronic communication, by means of written explanations, in case of personal acceptance.

Service location: 101000, Moscow, Ulitsa Myasnitsk, 40, p. 16.

Schedule (mode) of work of Service:

 

Monday - Thursday

9.00 - 18:00;

Friday

9.00 - 16:45;

break

from 12:00 till 12:45;

Saturday and Sunday

the days off.

 

Address of the official site of Service: www.rostrud.ru.

E-mail address of Service: mail@rostrud.info.

Phone number of Service for reference: 8-800-707-88-41.

The list of territorial authorities of Service with indication of their addresses, phones, e-mail addresses is provided by appendix No. 1 to Administrative regulations.

For the purpose of provision of the state services acceptance of the receiver of the state service by appointment is performed.

Making an appointment is made by means of the Single portal of the state services (functions).

The applicant is given record opportunity in any date and time, free for acceptance, within the schedule of acceptance of applicants established in Service.

The service has no right to demand from the applicant of making of other actions, except passing of identification and authentication according to regulatory legal acts of the Russian Federation, specifying of the purpose of acceptance, and also provision of the data necessary for calculation of duration of time frame which needs to be reserved for acceptance.

Result of record of the applicant receipt by the applicant of the notification on record with indication of time and date of acceptance attends appointment.

4. Information on procedure for provision of the state service is provided free of charge by means of:

placements of the relevant information, including the text of Administrative regulations, on the official site of Service and its territorial authorities, in printed form at information stands or in electronic form in the information booths located in premises of Service or its territorial authorities in specialized printing editions, in help search engines and the multipurpose centers of provision of the state and municipal services;

editions of information materials about procedure for provision of the state service (brochures, booklets, information leaflets);

oral consultation of applicants about procedure for provision of the state service by authorized officers of Service and its territorial authorities on personal acceptance and on telephone numbers for enquiries;

written informing citizens on procedure for provision of the state service by authorized officers of Service and its territorial authorities based on the addresses including which arrived by e-mail.

On the Single portal of the state services (functions) the following information is placed about:

the exhaustive list of the documents necessary for provision of the state service, requirements to execution of the specified documents, the list of documents which the applicant has the right to provide on own initiative;

circle of receivers of the state service;

term of provision of the state service;

results of provision of the state service, procedure for submission of the document which is result of provision of the state service;

about lack of the state fee;

the exhaustive list of the bases for suspension or refusal in provision of the state service;

the right of applicants to pre-judicial (extrajudicial) appeal of actions (failure to act) and the decisions made (performed) during provision of the state service;

forms of statements (notifications) used by provision of the state service.

Information placed on the Single portal of the state services (functions) about procedure and terms of provision of the state services based on the data containing in the federal state information system "Federal Register of the State and Municipal Services (Functions)" is provided to the applicant free of charge.

The information access about terms and procedure for provision of the state services is performed without accomplishment by the applicant of any requirements, including without use of the software which installation on technical means of the applicant requires the conclusion of license or other agreement with the owner of the software providing collection of payment, registration or authorization of the applicant or provision of personal data by it.

5. Information materials (brochures, booklets, prospectuses) are in the premises of Service (territorial authorities of Service) intended for informing and consultation of applicants, other places of provision of the state service and also are placed in premises of other public authorities, public institutions (for example, in premises of territorial authorities of federal executive bodies, territorial authorities of the Pension Fund of the Russian Federation, Social Insurance Fund of the Russian Federation, Federal Compulsory Health Insurance Fund, public institutions of employment service of the population). Information materials shall consider information needs of applicants.

Written addresses of citizens about procedure for provision of the state service, including the addresses which arrived by e-mail are considered by authorized officers of Service and its territorial authorities in time, not exceeding 15 days from the moment of registration of the address.

In case of answers to oral addresses of citizens authorized officers of Service and its territorial authorities in detail and in polite form inform addressed on the questions interesting them. The response to phone call shall contain information on the name of body which the applicant, surname, name, middle name and position of the authorized officer of Service or its territorial authority which accepted telephone challenge called. Time of conversation shall not exceed 10 minutes.

6. At the information stands placed in the premises of Service and its territorial authorities intended for informing citizens the following documents and information are placed:

a) working hours of Service, phone numbers for reference, addresses of the official site of Service and e-mail of Service and structural divisions of Service performing provision of the state service;

b) working hours of the relevant territorial authority of Service, phone numbers for reference, addresses of the official site and e-mail of territorial authority of Service and its structural divisions performing provision of the state service;

c) extraction from the legislative and other regulatory legal acts containing the regulations including regulating activities of Service and its territorial authorities for provision of the state service;

d) summary of the procedure of provision of the state service in text form or in the form of the flowchart given in appendix No. 2 to Administrative regulations;

e) the list of persons to which the state service is provided;

e) procedure for appeal of decisions, actions or failure to act of authorized officers of Service or its territorial authorities.

7. On the official sites of Service and its territorial authorities the following information and documents are placed:

a) the location, the location map, working hours of Service, phone numbers for reference, e-mail addresses of Service and the structural divisions of Service performing provision of the state service;

b) the location, the location map, working hours of territorial authorities of Service, phone numbers for reference, e-mail addresses of territorial authorities of Service and their structural divisions performing provision of the state service;

c) extraction from the labor law and other regulatory legal acts containing regulations of labor right, including regulating activities of Service for provision of the state service;

d) summary of the procedure of provision of the state service in text form or in the form of the flowchart;

e) procedure for appeal of decisions, actions or failure to act of Service, its territorial authorities, their authorized officers.

II. Standard of provision of the state service

Name of the state service

8. The name of the state service - the state service in informing and consultation of employers and workers concerning the observance of the labor law and other regulatory legal acts containing regulations of labor right.

The name of the federal executive body providing the state service

9. The state service is provided by Service and its territorial authorities.

Description of result of provision of the state service

10. In case of the personal address of applicants receipt of consultation by them concerning the observance of the labor law and other regulatory legal acts containing regulations of labor right, including concerning is result of provision of the state service:

procedure for the conclusion, change and termination of employment contracts;

work-rest schedule, provision of the main and additional paid leaves;

payments and regulations of work, including establishment, calculation and salary payment;

provision of guarantees and compensations to workers;

procedure for application of authority punishments;

organizations of labor protection and providing rights of workers to labor protection, including procedure for investigation of labor accidents and occupational diseases;

procedure and conditions of financial responsibility of the parties of the employment contract, including procedure for indemnification of life and to health of the worker caused in connection with execution of labor obligations by it;

features of regulation of work of separate employee categories (women, persons with family obligations, workers aged up to eighteen years, persons working part-time);

procedure for permission of individual and collective employment disputes;

professional training, retraining and advanced training of workers directly at the employer;

social partnership, conducting collective bargainings, conclusion of collective agreements and agreements;

participations of workers and their plenipotentiaries in management of the organization;

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