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ORDER OF THE GOVERNMENT OF THE RUSSIAN FEDERATION

of December 9, 2014 No. 1342

About procedure for rendering telephone services

(as amended on 18-01-2021)

In pursuance of the Federal Law "About Communication" and the Law of the Russian Federation "About consumer protection" the Government of the Russian Federation decides:

1. Approve the enclosed Rules of rendering telephone services.

2. Determine that till April 1, 2015 when transferring directory numbers:

for subscribers - legal entities (individual entrepreneurs) using fee of mobile radio telephone communication by means of advance payment, the fact of availability or absence of debt is determined by payment status of the services rendered by the donor operator according to the agreement connected with transferable directory number;

for subscribers - legal entities (individual entrepreneurs) using fee of mobile radio telephone communication by means of deferred payment, the fact of availability or absence of debt is determined upon payment of accounts, exposed until determination of debt concerning the services rendered by the donor operator according to the agreement connected with transferable directory number and upon payment of the extraordinary bill which is made out on the personal account linked with transferable directory number, for the period between date of drawing of the last next account and the moment of determination of debt.

3. Recognize invalid acts of the Government of the Russian Federation according to the list according to appendix.

4. This resolution becomes effective after 30 days after day of its official publication, except for the regulations provided by the subitems "v" and "g" of Item 122 of Rules of rendering telephone services which are becoming effective since April 1, 2015.

Russian Prime Minister

D. Medvedev

Approved by the Order of the Government of the Russian Federation of December 9, 2014 No. 1342

Rules of rendering telephone services

I. General provisions

1. These rules govern the relations between the subscriber and (or) the user of telephone services and the telecom operator when rendering services of local, intra-zone, intercity and international telephone communication in public communication network, and also when rendering services of mobile radio communication, services of mobile radio telephone communication and services of mobile satellite radio communication (further - mobile communication) in public communication network (further - telephone services).

2. In these rules the following concepts are used:

"subscriber" - the user of telephone services with whom the service provision agreement of telephone communication in case of selection for these purposes of directory number or unique code of identification is signed;

"subscriber line" - the communication line connecting the customer (terminal) premise equipment to terminal element of communication network;

"directory number" - the telephone number which is unambiguously determining (identifying) terminal element of communication network or the subscriber station (the subscriber device) connected to network of mobile communication with established in it (in it) the identification module;

"the subscriber station (the subscriber device)" - the customer (terminal) premise equipment connected to network of mobile communication;

"intra-zone telephone connection" - telephone connection between the customer (terminal) premise equipment connected to network of local telephone communication and placed within the territory of the same subject of the Russian Federation or telephone connection between the customer (terminal) premise equipment connected to network of local telephone communication and the customer (terminal) premise equipment connected to network of mobile communication when to the corresponding subscriber of this network of mobile communication the directory number incoming the resource of geographically not determined numbering zone assigned to the same subject of the Russian Federation is selected;

"challenge" - the actions made by the subscriber or the user of telephone services for the purpose of connection establishment of the customer (terminal) premise equipment with the customer (terminal) premise equipment of other subscriber or user of telephone services or with terminal element of network of telephone communication and set of the transactions generated by these actions in network of telecommunication;

"additional directory number" - the telephone number which is unambiguously determining (identifying) technical and the software of hub site of network of local telephone communication allowing to perform readdress of incoming calls;

"unit of tariffing of telephone connection" - duration of telephone connection for which provision the payment equal to the rate established for connection of this type is levied from the subscriber or the user of telephone services;

"service area of network of local telephone communication" - the territory within which the customer (terminal) premise equipment unites or can be connected by subscriber line to the hub site which is part of network of local telephone communication of the telecom operator;

"service area of network of mobile telephone communication" - the territory in which the telecom operator provides possibility of connection of the subscriber station (the subscriber device) to network of mobile communication;

paragraph twelfth ceased to be valid;

"payment card of telephone services" - the information medium used for bringing to the telecom operator of data on payment (advance payment) of telephone services or payphones;

"code of the choice of the operator of network of telephone communication" - digit or combination of the digits dialed by the subscriber and (or) the user of services of local telephone communication for the choice of the operator of network of intercity and international telephone communication;

"the short text message" - the message consisting of letters and (or) characters and intended for transfer on network of telephone communication;

"personal account" - the record in automated system of calculations of the telecom operator serving for accounting of amount of the rendered telephone services, receipt and expenditure of the money deposited in payment for services;

"local telephone connection" - telephone connection between the customer (terminal) premise equipment connected to network of local telephone communication and placed within the territory of the same municipal district, the residential location, the rural settlement, the federal city;

"long telephone connection" - telephone connection between the customer (terminal) premise equipment connected to network of local telephone communication and placed within the territory of different subjects of the Russian Federation or telephone connection between the customer (terminal) premise equipment connected to network of local telephone communication within the territory of one subject of the Russian Federation and the customer (terminal) premise equipment connected to network of mobile communication when to the corresponding subscriber of this network of mobile communication the directory number incoming the resource of geographically not determined numbering zone assigned to other subject of the Russian Federation is selected;

"the international telephone connection" - telephone connection between the customer (terminal) premise equipment when one customer (terminal) premise equipment is connected to network of local telephone communication and is placed within the territory of the Russian Federation, and other customer (terminal) premise equipment is placed outside the territory of the Russian Federation, or telephone connection between the customer (terminal) premise equipment connected to network of local telephone communication within the territory of the Russian Federation and the customer (terminal) premise equipment connected to network of mobile communication when to the corresponding subscriber of this network of mobile communication the directory number which is not incoming the numbering resource assigned to the Russian Federation is selected;

"the user of telephone services" - the person ordering and (or) using telephone services;

"donor operator" - the operator of mobile communication whose of communication network transferring of directory number is performed;

"operator recipient" - the operator of mobile communication in whose communication network transferring of directory number is performed;

"transferring of directory number" - set of the organizational and technical actions allowing the subscriber to whom based on the service provision agreement of mobile communication the directory number is selected to save and use this directory number in case of the conclusion of the new contract with other telecom operator in case of observance of the conditions established by these rules;

"provision of access to the communication services rendered by other telecom operator" - ensuring obtaining with one telecom operator of opportunity with his subscriber of the communication services rendered by other telecom operator;

"provision of network access of local telephone communication" - set of actions of the telecom operator of network of local telephone communication for forming of subscriber line and connection with its help of the customer (terminal) premise equipment to hub site of network of local telephone communication for the purpose of ensuring provision to the subscriber of telephone services;

"roaming" - providing opportunity with the telecom operator to the subscriber using the identification module to use services of mobile communication rendered by other telecom operator with which at the subscriber the service provision agreement of mobile communication is not signed;

"soabonenta" - the citizens who are living in the communal flat, authorized one of residents of this apartment on the conclusion of the service provision agreement of telephone communication providing collective use of the customer (terminal) premise equipment;

"connection on network of mobile communication" - telephone connection between the subscriber station (the subscriber device) connected to network of mobile communication and the customer (terminal) premise equipment connected to network of local telephone communication or the subscriber station (the subscriber device) connected to network of mobile communication;

"the message of multicasting" - the message intended for transfer at the same time to all users of services of mobile communication who are in the territory determined by the telecom operator;

"tariff plan" - set of price conditions on which the telecom operator suggests to use one or several telephone services;

"telephone number" - the sequence of decimal digits conforming to the requirements established in the Russian system and the plan of numbering or internationally numbering of telecommunication public, containing information necessary for making of challenge in network of telephone communication;

"telephone connection" - the interaction between means of communication established as a result of challenge allowing the subscriber and (or) user of telephone services to transfer and accept voice and (or) not voice information;

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