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of December 3, 2014 No. ZRU-378

About appeals of physical persons and legal entities

(as amended on 10-03-2020)

Accepted by Legislative house on October 29, 2014

Approved by the Senate on November 13, 2014

Chapter 1. General provisions

Article 1. Purpose and scope of this Law

The purpose of this Law is regulation of the relations in the field of appeals of physical persons and legal entities (further - addresses) in state bodies and public institutions (further - state bodies), and also to their officials.

Operation of this Law extends also to the organizations with the state participation and self-government institutions of citizens (further - the organizations).

Operation of this Law does not extend on:

addresses which procedure for consideration is established by the legislation on the administrative responsibility, civil procedural, criminal procedure, criminal and executive, economic procedural and other legal acts;

mutual correspondence of state bodies, and also their structural divisions.

Article 2. Legislation on addresses

The legislation on addresses consists of this Law and other acts of the legislation.

Article 3. Basic concepts

In this Law the following basic concepts are applied:

the statement - the address with request for rendering assistance in realization of the rights, freedoms and legitimate interests;

the offer - the address containing recommendations about enhancement of the state and public work;

the claim - the address with the requirement about recovery of the violated rights, freedoms and protection of legitimate interests;

the electronic address - the address submitted in accordance with the established procedure by means of information and communication technologies, including posted on the official website of state body, organization, except for the oral addresses submitted with use of information and communication technologies in real time;

the repeated address - the address which arrived from the same physical person or legal entity in which it is appealed or is otherwise expressed disagreement with the decision made according to the previous address and also reported about untimely consideration of the previous address if by the time of receipt of the repeated address the consideration term established by the legislation expired;

the anonymous address - the address in which are not specified surname (name, middle name) physical person, data on the place of his residence or full name of the legal entity, data on its location (postal address) or the false information about them, and also the electronic address which is not allowing it are specified to identify, or the written address which is not confirmed with the signature;

the duplicate of the address - the copy of the appeal of the same physical person or legal entity;

public acceptance - action of the head or other representative on this official of state body for adoption of addresses at public meetings with physical persons and representatives of legal entities;

video conferencing – interactive interaction of several removed subscribers in real time with possibility of exchange of audio-and video information with use of information and communication technologies;

the organization with the state participation - the commercial organization in which authorized capital there is the state share, or the non-profit organization created or founded fully or partially by state body.

Article 4. Basic principles of consideration of addresses

The basic principles of consideration of addresses are:


timeliness and completeness of consideration of addresses;

unity of requirements to addresses;

observance of the rights, freedoms and legitimate interests of physical persons and legal entities;


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