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ORDER OF THE GOVERNMENT OF THE KYRGYZ REPUBLIC

of August 11, 2014 No. 463

About approval of the Regulations on procedure for consideration of the electronic addresses which arrived by means of the Internet portal of electronic addresses

For the purpose of realization of provisions of the Law of the Kyrgyz Republic "About procedure for consideration of addresses of citizens", being guided by articles 10 and 17 of the constitutional Law of the Kyrgyz Republic "About the Government of the Kyrgyz Republic", the Government of the Kyrgyz Republic decides:

1. Approve the enclosed Regulations on procedure for consideration of the electronic addresses which arrived by means of the Internet portal of electronic addresses.

2. To government office of the Kyrgyz Republic together with Public institution "Info-Sistema" under the Ministry of Finance of the Kyrgyz Republic to implement the Internet portal of electronic addresses in a month (further - the Portal of addresses).

3. To the ministries, the state committee, administrative departments, offices of plenipotentiaries of the Government of the Kyrgyz Republic in areas, local public administrations and local government bodies (in coordination) to perform:

- acceptance, processing and consideration of electronic addresses by means of the Portal of addresses;

- accounting of the arriving electronic addresses and control of their timely and objective consideration.

4. Establish the personal responsibility of heads of the ministries, the state committee, administrative departments, plenipotentiaries of the Government of the Kyrgyz Republic in areas, heads of local public administrations and local government bodies for the proper organization of work with electronic addresses of citizens.

5. To the state communication agency under the Government of the Kyrgyz Republic together with Kyrgyztelekom open joint stock company to consider question of approval of special tariff plan of connection to the Internet of offices of plenipotentiaries of the Government of the Kyrgyz Republic in areas, local public administrations and local government bodies.

6. To government office of the Kyrgyz Republic to perform monitoring and to monthly analyze consideration of electronic addresses of the citizens arriving by means of the Portal of addresses.

7. This resolution is subject to publication in official mass media, on information resources of the Government of the Kyrgyz Republic, offices of plenipotentiaries of the Government in areas, local public administrations and local government bodies.

8. This resolution becomes effective after 15 days from the date of official publication.

9. To impose control of execution of this resolution on the Chief of staff of the Government - the minister of the Kyrgyz Republic.

Prime Minister

J. Otorbayev

Approved by the Order of the Government of the Kyrgyz Republic of August 11, 2014 No. 463

Regulations on procedure for consideration of the electronic addresses which arrived by means of the Internet portal of electronic addresses

1. General provisions

1. This Regulations on procedure for consideration of the electronic addresses which arrived by means of the Internet portal of electronic addresses (further - the Provision) govern the relations connected with consideration of electronic addresses of citizens according to the Law of the Kyrgyz Republic "About procedure for consideration of addresses of citizens" and other regulatory legal acts.

2. In this Provision the following concepts are used:

- the administrator - person to whom functions on administration and moderating of the Portal of addresses are assigned;

- the sender - the physical person who sent the electronic appeal to state body, local government body;

- the addressee - state body of the executive authority, local government body to which the electronic appeal is sent;

- private office of state body of the executive authority and local government body - the special Section of the Internet portal of electronic addresses where addresses of citizens of the Kyrgyz Republic, foreign citizens and the stateless persons chosen from the list of addressees arrive. For logging into the personal account it is necessary to gather login and the password;

- the code of safety is automatically generated test check. Represents, in most cases, the distorted text from letters and/or figures. They can be written in various color combinations using noise, curvature, imposing of additional lines or any figures.

3. The Internet portal of electronic addresses (further - the Portal of addresses) represents the information system placed on the Internet to the address http://www.kattar.kg, providing automation of processes of acceptance, processing and consideration of electronic addresses of citizens by all state bodies of the executive authority and local government bodies.

4. Information resources of the ministries, the state committee, administrative departments, offices of plenipotentiaries of the Government of the Kyrgyz Republic in areas, local public administrations and local government bodies shall contain active references to the Portal of addresses.

5. The portal of addresses is one of mechanisms of providing the right of citizens to the appeal to state bodies of the executive authority and local government bodies.

6. Electronic addresses of citizens are subject to obligatory consideration in case of compliance to requirements of the Law of the Kyrgyz Republic "About procedure for consideration of addresses of citizens" and this provision.

7. Information on personal data of authors of electronic addresses is stored and processed with observance of requirements of the legislation of the Kyrgyz Republic on information of personal nature.

8. Owner of the Portal of addresses is the Government office of the Kyrgyz Republic. Technical maintenance also the Governments of the Kyrgyz Republic and Public institution "Info-Sistema" under the Ministry of Finance of the Kyrgyz Republic exercise Administration of the President.

9. State bodies of the executive authority, local government bodies and their officials within the competence exercise constant control behind observance of procedure for consideration of electronic addresses of citizens with use of the Portal of addresses.

2. Procedure for acceptance and direction of electronic addresses

10. For acceptance of electronic addresses the Portal of addresses providing filling of the electronic address of the established form with necessary details is used.

11. The electronic address is filled in in the form placed on the Portal of addresses taking into account requirements of the Law of the Kyrgyz Republic "About procedure for consideration of addresses of citizens" and Item 12 of this provision.

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