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The document ceased to be valid since March 2, 2016 according to Item 2 of the Order of the Ministry of Labour and Social Protection of the Russian Federation of January 19, 2016 No. 14n

It is registered

Ministry of Justice

Russian Federation

On August 21, 2014 No. 33762

ORDER OF THE MINISTRY OF LABOUR AND SOCIAL PROTECTION OF THE RUSSIAN FEDERATION

of March 28, 2014 No. 157n

About approval of Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in establishment of work pensions and pensions on the state provision of pensions

According to the Federal Law of July 27, 2010 No. 210-FZ "About the organization of provision of the state and municipal services" (The Russian Federation Code, 2010, No. 31, Art. 4179; 2011, No. 15, Art. 2038; No. 27, Art. 3873, 3880; No. 29, Art. 4291; No. 30, Art. 4587, No. 49, Art. 7061; 2012, No. 31, Art. 4322; 2013, No. 14, Art. 1651; No. 27, Art. 3477, 3480; No. 30, Art. 4084; No. 51, Art. 6679; No. 52, the Art. 6952, 6961, 7009) and the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of execution of the state functions and administrative regulations of provision of the state services" (The Russian Federation Code, 2011, No. 22, Art. 3169; No. 35, Art. 5092; 2012, No. 28, Art. 3908; No. 36, Art. 4903; No. 50, Art. 7070; No. 52, Art. 7507; 2014, 5, of the Art. 506) I order to No.:

1. Approve the enclosed Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in establishment of work pensions and pensions on the state provision of pensions.

2. Declare invalid the order of the Ministry of Health and Social Development of the Russian Federation of December 12, 2011 No. 1521n "About approval of Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in acceptance and registration of statements of citizens about establishment of pensions by it according to the Federal Laws "About Work Pensions in the Russian Federation" and "About the State Provision of Pensions in the Russian Federation" (No. 23234) is registered by the Ministry of Justice of the Russian Federation on February 17, 2012.

Minister

M. A. Topilin

Approved by the Order of the Ministry of Labour and Social Protection of the Russian Federation of March 28, 2014, No. 157n

Administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in establishment of work pensions and pensions on the state provision of pensions

I. General provisions

Subject of regulation of Administrative regulations

1. The administrative regulations of provision by the Pension Fund of the Russian Federation of the state service in establishment of work pensions and pensions (further respectively - RPF, the state service, the Administrative regulations, pension) determine procedure for provision of RPF through the territorial authorities of the state service, terms and the sequence of ministerial procedures by provision by territorial authorities of RPF of the state service by the state provision of pensions.

Circle of applicants

2. The state service is provided to citizens of the Russian Federation, except for the citizens who left on permanent residence of the territory of the Russian Federation and not taking confirmed with registration residences and places of stay in the territory of the Russian Federation, to the foreign citizens and persons without citizenship who are constantly living in the territory of the Russian Federation (further - citizens).

3. The citizen can use the state service through the legal or authorized representative.

At the same time personal participation of the citizen in legal relationship on receipt of the state service does not deprive of it the right to have the representative, as well as participation of the representative does not deprive of the citizen of the right to personal participation in the specified legal relationship.

Requirements to procedure for informing on provision of the state service

4. Reception of citizens concerning provision of the state service is performed according to employment policies and procedures of territorial authority of RPF.

RPF location: Moscow, st. Shabolovka, 4.

The postal address for the direction of documents: st. Shabolovka, 4, GSP-1, Moscow, 119991, RPF.

Fax of RPF: (495) 982-06-63.

The address of the official site of RPF on the Internet (further - the Internet): www.pfrf.ru (further - the website of RPF).

Data on the territorial authorities of RPF performing provision of the state service (the name of territorial authorities of RPF, postal addresses, phone numbers and faxes) are posted on the website of RPF.

5. Informing citizens concerning provision of the state service is performed:

the official of structural division of territorial authority of the RPF responsible for provision of the state service (further - the official), in case of the direct appeal of the citizen to territorial authority of RPF;

by means of telephone and fax connection;

by design of information stands in places of provision of the state service on which information specified in paragraphs 16 - 18 of Item 62 of Administrative regulations is placed;

by the publication of information materials in mass media, editions of information brochures, booklets, other printed materials;

placements of information on the website of RPF and in the federal state information system "Single Portal of the State and Municipal Services (Functions)" www.gosuslugi.ru (further - the Single portal);

by placement of brochures, booklets and other information materials in premises of the territorial authorities of RPF intended for reception of citizens and also in other organizations of all patterns of ownership in coordination with the specified organizations, including in the multipurpose centers of provision of the state and municipal services (further - the multipurpose centers);

by means of answers to written addresses of citizens.

6. When informing on procedure for provision of the state service by phone the official, having accepted telephone call, it shall be provided: tell surname, the name, middle name (in the presence), position, the name of structural division of territorial authority of RPF.

The official shall report the schedule of reception of citizens, the exact postal address of territorial authority of RPF, journey method to it, and if necessary - requirements to the written address.

Informing by phone on procedure for provision of the state service is performed according to the working schedule of territorial authority of RPF.

During the conversation the official shall pronounce words accurately and not interrupt conversation because of receipt of other call.

In case of impossibility to answer the phone call the questions raised by the citizen it shall be readdressed it (is transferred) to other official or to the addressed citizen the phone number on which it is possible to obtain necessary information shall be told.

Phone conversation shall not continue more than 10 minutes.

7. In case of responses to phone calls and oral addresses concerning establishment the official shall provide information on the following questions according to the arrived address:

about the regulatory legal acts regulating questions of provision of the state service (the name, number, acceptance date of regulatory legal act);

about the list of categories of the citizens having the right to the state service;

about the list of the documents necessary for receipt of the state service;

about terms of provision of the state service;

about the refusal bases in provision of the state service;

about the location on the website of RPF of information on questions of provision of the state service.

The territorial authority of RPF records the oral addresses of citizens concerning rendering the state service.

8. The following information and documents are posted on the website of RPF:

full name and postal addresses of territorial authorities of RPF;

number of phone answerphone (in the presence), help phone numbers of structural divisions of territorial authorities of RPF;

working hours of territorial authorities of RPF;

excerpts from the regulatory legal acts containing the regulations regulating activities of territorial authorities of RPF for provision of the state service;

the list of categories of the citizens having the right to the state service;

list of the documents necessary for receipt of the state service;

forms of statements for award of pension (the translation from one type of pension on another), about recalculation of the size of pension, about refusal in receipt of the established insurance part of work old-age pension, about refusal of adjustment of the size of work pension (further - the statement) and models of their filling;

terms of provision of the state service;

the text of Administrative regulations with appendices;

short description of procedure for provision of the state service.

II. Standard of provision of the state service

Name of the state service

9. The name of the state service - the state service in establishment of work pensions and pensions in the state provision of pensions.

The name of the body providing the state service

10. The state service is provided by RPF through the territorial authorities.

11. Territorial authorities of RPF by provision of the state service have no right to demand from the citizen of implementation of actions the, including coordination necessary for receipt of the state and municipal services and connected with the appeal to other state bodies, local government bodies, the organizations.

Description of result of provision of the state service

12. Is result of provision of the state service depending on the submitted application:

award of pension or refusal in award of pension;

the translation from one type of pension on another or about refusal in translation from one type of pension on another;

recalculation of the size of pension or refusal in recalculation of the size of pension;

entering of information into payable (pension) case of the citizen on refusal of adjustment of the size of work pension;

decision about the termination of payment to the established insurance part of work old-age pension.

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