of February 21, 2014 No. 122
About approval of standards of the state services of the special Public Records Office of the Ministry of Internal Affairs of the Republic of Kazakhstan
According to Item 3) of article 6 of the Law of the Republic of Kazakhstan of April 15, 2013 "About the state services" the Government of the Republic of Kazakhstan DECIDES:
1. Approve enclosed:
2. Declare invalid Item 1 of the order of the Government of the Republic of Kazakhstan of June 25, 2012 No. 833 "About approval of standards of the state services of the Ministry of Internal Affairs of the Republic of Kazakhstan and modification of the order of the Government of the Republic of Kazakhstan of April 24, 2001 No. 545 "About measures for realization of provisions of the Convention canceling the requirement of legalization of foreign official documents (The Hague, on October 5, 1961)" (SAPP of the Republic of Kazakhstan, 2012, No. 58, the Art. 799).
3. This resolution becomes effective after ten calendar days after day of its first official publication.
Prime Minister of the Republic of Kazakhstan
S. Akhmetov
Approved by the Order of the Government of the Republic of Kazakhstan of February 21, 2014, No. 122
1. The state service "Issue of Archival References and/or Copies of Archive Documents within the Special Public Records Office of the Ministry of Internal Affairs of the Republic of Kazakhstan and Its Territorial Subdivisions" (further - the state service).
2. The standard of the state service is developed by the Ministry of Internal Affairs of the Republic of Kazakhstan (further - the Ministry).
3. The state service appears the Ministry, territorial subdivisions, educational institutions of the Ministry (further - the service provider).
4. Terms of rendering the state service:
1) from the moment of delivery by uslugopoluchatel of the written application to the service provider - 10 (ten) calendar days;
2) the most allowed time of expectation in queue in case of delivery of the statement - no more than 15 minutes;
3) the most allowed time of expectation in queue in case of receipt of documents - 15 minutes.
5. Form of rendering the state service: paper.
6. Issue to uslugopoluchatel of the archival reference and/or copy of the archive document on papers, the confirmed seal is result of rendering the state service.
7. The state service is rendered free of charge.
8. Working schedule of the service provider: Monday through Friday from 09:00 till 18:30 o'clock, lunch break from 13:00 till 14:30 o'clock, except days off (Saturday, Sunday) and holidays, according to the labor law of the Republic of Kazakhstan. The state service is rendered in turn, without making an appointment and the accelerated servicing.
9. For receipt of the archival reference and/or the archive copy of documents the uslugopoluchatel submits the written application in any form.
10. Appeal of decisions, actions (bezdeystviye) of the service provider and (or) his officials concerning rendering the state services: the claim is submitted addressed to the head of the service provider.
The claim is accepted in writing by mail or in electronic form in the cases provided by the current legislation of the Republic of Kazakhstan or purposely through management of documentary providing the Ministry, the secretariats of territorial subdivisions and educational institutions of the Ministry (further - documentary service) according to the working schedule specified in Item 8 of this standard of the state service.
The accepted claim is registered in documentary service of the service provider. The document confirming adoption of the claim is the coupon, with indication of date and time, surname and initials of person which accepted the claim, term and the place of receipt of the answer to the made complaint and contact information of officials at which it is possible to learn about the course of consideration of the claim.
In the claim of uslugopoluchatel:
1) physical person - its surname, name, middle name, the postal address are entered;
2) the legal entity - its name, the postal address, reference number and date.
The appeal shall be signed by uslugopoluchatel.
The claim of uslugopoluchatel which arrived to the service provider is subject to consideration within five working days from the date of its registration.
In case of disagreement with results of the rendered state service the uslugopoluchatel can address with the claim to authorized body by assessment and control of quality of rendering the state services.
The claim of uslugopoluchatel which arrived to authorized body by assessment and control of quality of rendering the state services is considered within fifteen working days from the date of its registration.
11. In disagreement cases with results of the rendered state service, the uslugopoluchatel has the right to take a legal action in the procedure established by the legislation of the Republic of Kazakhstan.
12. Addresses of places of rendering the state service are placed on Internet resource: mvd.gov.kz.
13. Uslugopoluchatel has possibility of receipt of information on procedure and the status of rendering the state service in the mode of remote access by means of single contact center concerning rendering the state services.
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The document ceased to be valid since October 22, 2015 according to Item 1 of the Order of the Government of the Republic of Kazakhstan of October 12, 2015 No. 821