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The document ceased to be valid since  March 29, 2017 according to Item 3 of the Order of the Cabinet of Ministers of Ukraine of March 29, 2017 No. 217-r

ORDER OF THE CABINET OF MINISTERS OF UKRAINE

of June 5, 2013 No. 777-r

About approval of the Concept of state policy in the field of consumer protection

1. Approve the Concept of state policy in the field of consumer protection which is applied.

2. Recommend to Council of Ministers of the Autonomous Republic of Crimea, to the regional, Kiev and Sevastopol city state administrations to approve the corresponding regional protection programs of the rights of consumers in three-months time.

3. To the Ministry of economic development and trade, the Ministry of Justice, the State inspectorate for consumer protection to develop the State committee of television and broadcasting and in a month to the Cabinet of Ministers of Ukraine the actions plan on implementation of the Concept approved by this order.

Prime Minister of Ukraine     

N. Azarov

Approved by the Order of the Cabinet of Ministers of Ukraine of June 5, 2013 No. 777-r

The concept of state policy in the field of consumer protection

The problem requiring the solution

Formation of market economy in Ukraine caused transition to new model of implementation of business activity. The state pins hope for fast positive structural changes in economy on development of entrepreneurship, overcoming economic crisis and creation of conditions for successful carrying out market reforms.

In recent years consumer protection the insufficient attention was paid that led to decrease in level of social protection of the population. Now there was urgent need in reforming of system of consumer protection and enhancement of the legislation in the specified sphere, ensuring consumer protection at the local level by local government bodies and executive bodies, creation of proper conditions for cooperation and interaction of executive bodies, local government bodies and public organizations of consumers, increase in level of legal awareness and knowledge of consumers on their legitimate rights, in enhancement of the mechanism of realization of such rights and judicial consumer protection.

The system of consumer protection in Ukraine needs enhancement according to regulations of the EU. It is necessary to implement system approach to the problem resolution in the field of consumer protection which origins are:

failure to meet requirements of the legislation in the field of consumer protection and low level of responsibility of subjects of managing for their violation;

inefficient control of revenues to the market of products of inadequate quality, in particular such that poses hazard to life and health of consumers;

low level of information consumer support in realization of their rights;

lack of the effective mechanism of consideration of claims in the field of consumer protection;

lack of financial support state of public organizations of consumers.

Purpose and terms of implementation of the Concept

The purpose of the Concept is implementation of system approach to the problem resolution in the field of consumer protection and implementation of adaptation of the national legal system concerning consumer protection with the legislation of the EU.

The concept is provided to be implemented during 2013-2015.

Ways and methods of the problem resolution

State policy in the field of consumer protection is supposed to be implemented in the way:

adaptations of the legislation in the specified sphere according to regulations of the EU;

coordination of activities of executive bodies for consumer protection;

harmonizations of national standards with the international standards IEC or ISO (concerning the procedure of conducting examination of products on consumer properties);

enhancement of the legislation concerning the state market supervision and the state control of compliance with law on consumer protection;

enhancement of system of exchange of information about found dangerous products and products of inadequate quality between bodies of the state market supervision, customs authorities, bodies of the State Tax Service and law enforcement agencies for the purpose of proper accomplishment of control (supervising) functions in the field of consumer protection;

increase in level of legal awareness and knowledge of consumers about their legitimate rights;

implementation of educational actions and educational programs for questions of consumer protection and edition of education guidances;

formations of public advice centers;

creation of conditions for cooperation and interaction central and local executive bodies, local government bodies and public organizations of consumers;

creation of system of conducting examination of products for the purpose of establishment of the reasons of loss of its quality (consumer examination);

enhancements of the procedure of consideration of claims in the field of consumer protection.

The financial support of activities of public organizations of consumers can be provided according to the legislation.

The expected results

Implementation of the Concept will promote:

to ensuring proper level of consumer protection;

to increase in level of social stability;

to increase in system effectiveness of prevention of hit of dangerous, counterfeited goods or goods of inadequate quality on the consumer market;

to ensuring coordination of actions central and local executive bodies concerning ensuring protection of constitutional rights of consumers;

to ensuring effective interaction of executive bodies, public organizations of consumers in forming and implementation of the legislation concerning consumer protection;

to enhancement of the procedure of consideration of claims in the field of consumer protection.

Amount of financial resources

Financing of actions for implementation of the Concept will be performed at the expense of means state and local budgets, other sources.

The amount of the means necessary for implementation of the Concept is determined annually taking into account opportunities state and local budgets.


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