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of July 24, 2013 No. 560

About approval of Strategy in consumer protection for 2013-2020

(as amended on 18-12-2017)

For providing the purposes of the Program of the Government of the Republic of Moldova "European integration: Freedom, Democracy, the Welfare" for 2013-2014 DECIDES: the Government

1. Approve:

Strategy in consumer protection for 2013-2020, according to appendix No. 1;

The action plan for the second period (2017-2020) on strategy implementation in the field of consumer protection for 2013-2020, according to appendix No. 2.

2. To the ministries, other central administrative authorities:

represent annually, till January 31, to the Ministry of Economics information on implementation of the specified Action plan;

provide within competences and at the expense of the means approved by the law on the government budget for the corresponding year and also from other sources provided by the current legislation, realization of provisions of the specified Action plan.

3. Recommend to bodies of local public authority to approve territorial action plans on strategy implementation in the field of consumer protection for 2013-2020 and to provide necessary conditions for realization provided in the Action plan.

4. To the Ministry of Economics represent to the Government annually, till March 1, the report on strategy implementation in the field of consumer protection for 2013-2020.

5. To impose control over the implementation of this Resolution on the Ministry of Economics.

6. Declare invalid the Order of the Government No. 5 of January 14, 2008. "About approval of National strategy in consumer protection for 2008-2012" (The official monitor of the Republic of Moldova, 2008, Art. No. 14-15, 76).


Prime Minister

Iurie Leanca


Deputy Prime Minister, Minister of Economic Affairs


Valeriu Lazer

Minister of Finance

Vyacheslav Negrutsa


Appendix № 1

to the Order of the Government of the Republic of Moldova of July 24, 2013 No. 560

Strategy in consumer protection for 2013-2020

I. Introduction

The consumer plays the vital role in economy of any country. The capable consumer can influence economic development of the state by stimulation of the competition and innovation within business environment. Capability of consumers to make the decision is not the aspect relating only to the rights of consumers, and it is connected with creation of the global circle which will allow consumers to have the appropriate rights and to benefit from them. Now in the Republic of Moldova there is more 2,9 of one million active consumers, and consumer spendings constitute more than 63% of GDP. Use of influence of consumers is possible only by creation and maintenance of regulatory and institutional base thanks to which the entrepreneur and the consumer realize the rights and obligations. Regulatory and institutional base will provide consumer protection from incorrect and illegal commercial the practician and will give to the consumer opportunity to make decisions, being well informed.

On the other hand, the separate accent in consumer protection is put on safety of products and services, including to that stage as they will become subject of the transaction between the consumer and the entrepreneur. In this case the role of the consumer is auxiliary as the majority of actions are carried out by supervision bodies behind the market by interaction, first of all, with business entities. In this sense, achievement of balance between protection of consumer interests and decrease to minimum of the tasks assigned to business environment is essential to effective system of supervision of the market. In particular, the most effective systems put the greatest emphasis on prevention of negative situations, than on punishment for violations.

Need and obligation of the Government, from the political and administrative points of view, adoption of the political document in the field of consumer protection (Strategy and the afferent Action plan) proceed from following provisions of the existing regulatory base:


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