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It is registered

Ministry of Justice

Russian Federation

On March 19, 2013 No. 27764

ORDER OF THE FEDERAL MIGRATION SERVICE OF THE RUSSIAN FEDERATION

of October 15, 2012 No. 320

About approval of Administrative regulations of provision by the Federal Migration Service of the state service in registration and issue of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation outside the territory of the Russian Federation

(as amended on 12-09-2015)

According to the Federal Law of August 15, 1996 "About procedure for departure from the Russian Federation and entry into the Russian Federation" <1> and the order of the Government of the Russian Federation of May 16, 2011 No. 373 "About development and approval of administrative regulations of execution of the state functions and administrative regulations of provision of the state services" <2> I order to No. 114-FZ:

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<1> Russian Federation Code, 1996, No. 34, Art. 4029; 1998, No. 30, Art. 3606; 1999, No. 26, Art. 3175; 2003, No. 2, Art. 159; No. 27, Art. 2700; 2004, No. 27, Art. 2711; 2006, No. 27, Art. 2877; No. 31, Art. 3420; 2007, No. 1, Art. 29; No. 3, Art. 410; No. 49, Art. 6071; No. 50, Art. 6240; 2008, No. 19, Art. 2094; No. 20, Art. 2250; No. 30, Art. 3583, Art. 3616; No. 49, Art. 5735, Art. 5748; 2009, No. 7, Art. 772; No. 26, Art. 3123; No. 52, Art. 6407, Art. 6413, Art. 6450; 2010, No. 11, Art. 1173; No. 15, Art. 1740, Art. 1756; No. 21, Art. 2524; No. 30, Art. 4011; No. 31, Art. 4196; No. 52, Art. 7000; 2011, No. 1, Art. 16, Art. 28, Art. 29; No. 13, Art. 1689; No. 15, Art. 2021; No. 17, Art. 2321; No. 50, Art. 7339, Art. 7340, Art. 7342; 2012, No. 31, Art. 4322. Further - "Federal Law".

<2> Russian Federation Code, 2011, No. 22, Art. 3169; No. 35, Art. 5092; 2012, No. 28, Art. 3908; No. 36, Art. 3903.

1. Approve the enclosed Administrative regulations of provision by the Federal Migration Service of the state service in registration and issue of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation outside the territory of the Russian Federation.

2. Recognize invalid:

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<1> Registration No. 16418 is registered in the Ministry of Justice of the Russian Federation on February 15, 2010.

2.2. The order of FMS of Russia of December 1, 2011 No. 498 "About modification of Administrative regulations of the Federal Migration Service on provision of the state service in registration and issue of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation outside the territory of the Russian Federation and on execution of the state function on their accounting, No. 26 approved by the order of FMS of Russia of February 3, 2010" <1>.

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<1> Registration No. 22807 is registered in the Ministry of Justice of the Russian Federation on December 29, 2011.

Director

K. O. Romodanovsky

 

Appendix

to the Order of the Federal Migration Service of the Russian Federation of October 15, 2012 No. 320

Administrative regulations of provision by the Federal Migration Service of the state service in registration and issue of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation outside the territory of the Russian Federation

I. General provisions

Subject of regulation of regulations

1. The administrative regulations of provision by the Federal Migration Service of the state service in registration and issue of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation outside the territory of the Russian Federation <1> establish structure, the sequence and terms of accomplishment of ministerial procedures (actions), requirements to procedure for their accomplishment, including feature of accomplishment of ministerial procedures (actions) electronically performed by FMS of Russia by provision of the state service in registration and issue of the passports of the citizen of the Russian Federation proving the identity of the citizen of the Russian Federation outside the territory of the Russian Federation <2>.

--------------------------------

<1> Further - "Administrative regulations".

<2> Further - "passport".

Circle of applicants

2. Applicants are:

2.1. The citizen of the Russian Federation living in the territory of the Russian Federation or beyond its limits, who filed petition for issue of passport <1>:

--------------------------------

<1> Further - "applicant".

in FMS of Russia (within its competence), in territorial authority of FMS of Russia <1> or structural division of territorial authority <2>, personally or in electronic form with use of the federal state information system "Single Portal of the State and Municipal Services (Functions)" <3> (www.gosuslugi.ru);

--------------------------------

<1> Further - "territorial authorities".

<2> Further - "divisions".

<3> Further - "The single portal".

in the multipurpose center of provision of the state and municipal services <1>.

--------------------------------

<1> No. 133-FZ "About modification of separate legal acts of the Russian Federation for the purpose of elimination of restrictions for provision of the state and municipal services in the principle of "one window" becomes effective since January 1, 2013 according to the Federal Law of July 28, 2012.

2.2. One of parents (adoptive parents, guardians or custodians) of <1> citizen of the Russian Federation - concerning minor citizens since the birth of and before achievement of 18-year age by them (if other is not provided by the law) or the citizens recognized by court incapacitated (it is limited by capable), filed petition for issue of the passport (the statement for issue of the passport of the minor citizen) <2>:

--------------------------------

<1> Further - "legal representatives".

<2> Further - "statement".

in FMS of Russia (within its competence), in territorial authority or division, personally or in electronic form with use of the Single portal;

in the multipurpose center of provision of the state and municipal services <1>.

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<1> No. 133-FZ "About modification of separate legal acts of the Russian Federation for the purpose of elimination of restrictions for provision of the state and municipal services in the principle of "one window" becomes effective since January 1, 2013 according to the Federal Law of July 28, 2012.

Requirements to procedure for informing on provision of the state service

3. Information on procedure for provision of the state service is placed:

on the official site of FMS of Russia and its territorial authorities on the information and telecommunication Internet <1>;

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<1> Further - "the official website of FMS of Russia and its territorial authorities".

in the federal state information system "Federal Register of the State and Municipal Services (Functions)";

by means of the publication in mass media, editions of information materials;

directly in premises of the territorial authorities and their divisions performing provision of the state service;

in the multipurpose centers of provision of the state and municipal services;

at information stands of the territorial authorities and divisions performing provision of the state service.

4. The main requirements to information provided to applicants are:

reliability;

clearness in statement;

completeness;

presentation of forms;

convenience and availability;

efficiency.

5. Informing citizens is carried out also in oral or written form.

Informing in oral form is performed:

in case of the personal address of the applicant;

in case of the address by means of telephone communication.

Informing applicants in oral form is performed in the hours allotted for reception of citizens.

The employee performing oral informing shall take all necessary measures for making the complete answer to the questions posed, including with involvement of other employees.

If preparation of the answer requires long time, the employee performing oral informing can suggest the applicant to apply for necessary information in writing or to fix other time, convenient for the interested person.

6. In case of the address of the applicant by phone or in case of the personal address employees in detail and in polite (correct) form inform the addressed citizens on the questions interesting them.

The response to phone call shall begin with representation and contain information on the name of territorial authority or division, surname, name, middle name and position of the employee who received phone call.

Time of conversation shall not exceed 10 minutes.

In case of impossibility of the employee who received call to answer independently the questions posed the phone call shall be readdressed (is transferred) to other employee or to the addressed citizen the phone number on which it is possible to obtain all necessary information shall be told.

7. Consideration of written addresses is performed according to the Federal Law of May 2, 2006 No. 59-FZ "About procedure for consideration of addresses of citizens of the Russian Federation" <1> within 30 days from the moment of registration of such address by the direction of answers the mailing or in the form of the electronic message, with use of e-mail or via the official website of FMS of Russia and its territorial authorities, including the Single portal, depending on method of the address of the applicant.

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<1> Russian Federation Code, 2006, No. 19, Art. 2060; 2010, No. 27, Art. 3410; No. 31, Art. 4196.

8. At information stands of the territorial authorities and their divisions performing provision of the state service and also on the official website of FMS of Russia and its territorial authorities the following information is placed:

about procedure for provision of the state service;

extraction from the text of Administrative regulations, legislative and other regulatory legal acts of the Russian Federation containing the regulations regulating activities of FMS of Russia, territorial authorities and divisions for provision of the state service;

models of filling of application forms (appendices No. 1, No. 3 to Administrative regulations) and appendices to statements (appendices No. 2, No. 2a, No. 2b to Administrative regulations);

the list of the documents necessary for execution of the passport, including the list of documents which the citizen has the right not to represent;

the exhaustive list of the bases for refusal in registration and (or) issue of the passport;

working hours of the relevant division;

bank details for payment of the state fee;

the amount of the state tax for provision of the state service;

location information, contact telephone numbers, e-mail addresses and the official website of FMS of Russia and its territorial authorities rendering the state service (appendix No. 4 to Administrative regulations);

phone numbers for preliminary record;

flowchart of provision of the state service (appendix No. 5 to Administrative regulations).

about possibility of assessment by the applicant of quality of provision of the state service.

9. The applicants who provided to territorial authorities, divisions or FMS of Russia (within competence) documents for execution of the passport, are without fail informed by employees:

about terms of execution of the passport;

about the bases on which execution of the passport it can be refused.

10. Consultations of general nature (about the location, the working schedule) can be provided with use of means of autoinforming (in the presence). Autoinforming is performed in the round-the-clock mode.

Consultation on questions of provision of the state service can be performed in the multipurpose centers of provision of the state and municipal services.

11. Consultation is carried out on the following questions:

about the divisions performing registration and issue of the passport including information on the place of their finding (address);

on filling of the statement;

about the list of the documents necessary for execution of the passport, and to requirements imposed to them;

about the amount of the state tax and bank details;

about time of documents acceptance and issue of the passport;

about terms of provision of the state service;

about the procedure for appeal of actions (failure to act) for officials of FMS of Russia and decisions performed and accepted during provision of the state service.

Location information, contact telephone numbers, e-mail addresses and the official website of FMS of Russia and its territorial authorities rendering the state service is given in appendix No. 4 to Administrative regulations.

12. Waiting time in queue behind consultation shall not exceed 30 minutes.

13. From the moment of reception of an application the applicant has the right to data on the course of provision of the state service by phone, with use of the Single portal or on personal acceptance.

14. Reception hours of citizens the authorized staff <1> of territorial authorities and divisions participating in provision of the state service in registration and issue of passports:

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<1> Further - "employees".

   Days of the week                

reception hours           

   Monday               

09.00 - 18.00          

   Tuesday                   

11.00 - 20.00          

   Environment                     

09.00 - 13.00          

  Thursday                   

11.00 - 20.00          

  Friday                   

09.00 - 16.45          

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