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ORDER OF THE GOVERNMENT OF THE RUSSIAN FEDERATION

of November 20, 2012 No. 1198

About the federal state information system providing process of pre-judicial (extrajudicial) appeal of the decisions and actions (failure to act) made by provision of the state and municipal services

(as amended on 20-11-2018)

According to the Federal Law "About the Organization of Provision of the State and Municipal Services" Government of the Russian Federation decides:

1. Approve the enclosed Regulations on the federal state information system providing process of pre-judicial (extrajudicial) appeal of the decisions and actions (failure to act) made by provision of the state and municipal services.

2. Determine:

The Ministry of Economic Development of the Russian Federation - authorized body on maintaining information resource of the federal state information system providing process of pre-judicial (extrajudicial) appeal of the decisions and actions (failure to act) made by provision of the state and municipal services (further - system);

The ministry of digital development, communication and mass communications of the Russian Federation - the operator of system.

2(1). Determine that stages and terms of creation and commissioning of system are determined by the decision of Government commission by use of information technologies for improvement of quality of life and conditions of conducting business activity taking into account terms, the stipulated in Item 4 presents of the resolution.

3. To the Ministry of Economic Development of the Russian Federation till April 1, 2013 to approve methodical instructions for ensuring functioning and use of system in coordination with the Ministry of Telecom and Mass Communications of the Russian Federation.

4. To the Ministry of Telecom and Mass Communications of the Russian Federation:

till January 1, 2015 to create system according to this resolution;

till January 1, 2015 to provide commissioning and functioning of system.

5. To the federal executive bodies and bodies of state non-budgetary funds providing the state services:

till January 1, 2015 to provide if necessary completion of the state information systems used in case of pre-judicial (extrajudicial) appeal of the decisions and actions (failure to act) made by provision of the state and municipal services and concerning which they perform functions of the operator, for ensuring information exchange of system with such state information systems;

since January 1, 2015 to provide according to the Provision approved by this resolution representation in system of information on the claims to their decisions and actions (failure to act), to the decisions and actions (failure to act) of their officials and (or) federal government employees made by provision of the state services which arrived after the specified date.

6. Implementation of this resolution the federal executive bodies and bodies of state non-budgetary funds providing the state services is performed within the means provided in the federal budget on financing of their activities.

7. Recommend to executive bodies of subjects of the Russian Federation, to local government bodies, bodies of territorial state non-budgetary funds to use system for ensuring pre-judicial (extrajudicial) appeal of the decisions and actions (failure to act) made by them, their officials or the government (municipal) employees by provision of the state and municipal services.

 

Russian Prime Minister

D. Medvedev

Approved by the Order of the Government of the Russian Federation of November 20, 2012 No. 1198

Regulations on the federal state information system providing process of pre-judicial (extrajudicial) appeal of the decisions and actions (failure to act) made by provision of the state and municipal services

1. This Provision establishes procedure for creation and functioning of the federal state information system providing process of pre-judicial (extrajudicial) appeal of the decisions and actions (failure to act) made by provision of the state and municipal services by the bodies providing the state and municipal services, their officials, the government and local government officers (further - system).

2. Functioning of system is provided with use of elements of the infrastructure of interaction provided by the order of the Government of the Russian Federation of June 8, 2011 N 451 "About the infrastructure providing information and technological interaction of the information systems used for provision of the state and municipal services electronically".

3. The system consists of the following subsystems:

a) the register of claims to the decisions and actions (failure to act) made by provision of the state and municipal services by the bodies providing the state and municipal services, their officials, the government and local government officers (further - claims), consisting of the following Sections:

the register of the complaints made about the decisions and actions (failure to act) made by provision of the state services by federal executive bodies, their officials, federal government employees, officials of state non-budgetary funds (further respectively - the federal register, claims to federal body);

the register of the complaints made about the decisions and actions (failure to act) made by provision of the state services by public authorities of subjects of the Russian Federation, territorial state non-budgetary funds, their officials, the government civil servants of public authorities of subjects of the Russian Federation (further respectively - the regional register, claims to body of the subject of the Russian Federation);

the register of the complaints made about the decisions and actions (failure to act) made by provision of the state or municipal services by local government bodies, their officials, local government officers (further respectively - the municipal register, claims to local government body);

b) the portal of system providing access to information resource of system with use of the Internet.

4. The registers of claims specified in the subitem "an" of Item 3 this provision (further - registers), contain information on the claims which arrived:

a) with use of the Internet by means of the portal of system;

b) by mail;

c) through the multipurpose center of provision of the state and municipal services;

d) with use of the official site on the Internet of the body providing the state service or the body providing municipal service;

e) with use of the federal state information system "Single Portal of the State and Municipal Services (Functions)" (further - the single portal);

e) with use of the regional portal of the state and municipal services;

g) in case of personal acceptance of applicants.

5. Information on claims containing in registers includes the following data:

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