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RESOLUTION OF COUNCIL OF MINISTERS OF THE REPUBLIC OF BELARUS

of July 23, 2012 No. 667

About some questions of work with addresses of citizens and legal entities

(In edition of the Resolution of Council of Ministers of the Republic of Belarus of 02.09.2015 No. 739)

For the purpose of streamlining in state bodies, the state and other organizations of work with the addresses of citizens and legal entities which arrived during "hot lines" and "direct phone lines", the Council of Ministers of the Republic of Belarus DECIDES:

1. Determine that:

1.1. the organization of carrying out "hot lines" and "direct phone lines" on questions urgent for citizens and legal entities is performed by heads of state bodies, state and other organizations (except for diplomatic representations and consular establishments of the Republic of Belarus) (further - the organizations).

Citizens and legal entities address to "the hot line" of the organization for help and consulting nature, connected with its activities.

During "direct phone line" citizens and legal entities address to the organization for the questions entering its competence or for in advance planned subject caused by its relevance;

1.2. "hot line" is drawn by specialists of the organization in working hours in the working days. At the same time additional days and time of its carrying out can be established by the head of the organization.

The procedure for carrying out "the hot line" and work with the addresses arriving during its carrying out is established by the head of the organization. The addresses which arrived during "the hot line" are not subject to registration;

1.3. "direct phone line" is drawn by heads of the organizations except for specified in part two of this subitem and their deputies at least once a quarter.

"Direct phone line" is drawn by heads of republican state bodies and local executive and administrative organs and (or) their deputies for the schedule every Saturday from 9:00 till 12:00. If necessary, caused including significant amount of addresses of citizens, "direct phone line" more long time can be spent.

The clerical work according to the addresses which arrived during "direct phone line" is conducted in the organizations according to the procedure, established by the head of the organization, taking into account requirements of this resolution;

1.4. information on carrying out "the hot line", "direct phone line" is brought to the general attention by its placement in mass media, the global computer Internet, at information stands (board) of the organization;

1.5. when carrying out "the hot line" and "direct phone line" according to the decision of the head of the organization the audio recording with the notification on it of citizens and legal entities can be performed;

1.6. in case of the address to "direct phone line" the citizen shall report the surname, own name, middle name (in case of its availability) this about the residence and (or) works (study), and the representative of the legal entity - surname, own name, middle name (in case of its availability), the name of the legal entity represented to them and his legal address, to state address essence;

1.7. during "direct phone line" citizens and legal entities are given complete and irrefragable answers on the questions raised by them within competence of the organization.

In need of additional studying of question, conducting special check or request of the relevant information the address is registered in day of its receipt by registration of registration and control card in form according to appendix;

1.8. if the address or the separate questions raised in it which arrived during "the hot line", "direct phone line" are not within the competence of the organization, is explained to the citizen and the legal entity to what organization they need to address. Such addresses are not subject to registration;

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