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The document ceased to be valid since  June 25, 2017 according to Item 1 of the Order of the deputy. The Minister of Internal Affairs of the Republic of Kazakhstan of May 22, 2017 No. 351

ORDER OF THE MINISTER OF INTERNAL AFFAIRS OF THE REPUBLIC OF KAZAKHSTAN

of April 10, 2012 No. 225

About approval of the Instruction for consideration, permission of appeals of physical persons and legal entities, reception of citizens in law-enforcement bodies of the Republic of Kazakhstan

For the purpose of implementation of the Law of the Republic of Kazakhstan "About procedure for consideration of appeals of physical persons and legal entities", being guided by the Law of the Republic of Kazakhstan "About ministerial procedures" and the order of the Government of the Republic of Kazakhstan of December 21, 2011 No. 1570 "About approval of Standard rules of documentation and management of documentation in the state and non-state organizations", I ORDER:

1. Approve the enclosed Instruction for consideration, permission of appeals of physical persons and legal entities, reception of citizens in law-enforcement bodies of the Republic of Kazakhstan (further - the Instruction).

2. To chairmen of committees, chiefs of departments and independent managements of central office of the Ministry of Internal Affairs, departments of internal affairs of areas, cities of Almaty, Astana and on transport, criminal executive system, the organizations of education, territorial and linear law-enforcement bodies, organizations, the organizations and to commanders of connections and parts of Internal troops of the Ministry of Internal Affairs:

1) to organize studying of the Instruction by staff of law-enforcement bodies, employees of the secretariats (office). Provide unconditional accomplishment of the requirements containing in the Instruction;

2) to take necessary measures for further improvement of work with appeals of physical persons and legal entities, reception of citizens;

3) quarterly to submit the statistic report of form No. 1-OL "About consideration of appeals of physical persons and legal entities" according to the order of the Attorney-General of the Republic of Kazakhstan of November 16, 2011 No. 109 "About approval of Rules of calls accounting of physical persons and legal entities, the report of form No.-1 of OL "About Consideration of Appeals of Physical Persons and Legal Entities" and the Instruction for its creation" (it is registered in the Register of state registration of regulatory legal acts for No. 7315, No. 182) is published in the Yuridicheskaya Gazeta newspaper of 09.10.2011.

4. To assign control of execution of this order and Instruction to Management of documentary providing the Ministry of Internal Affairs of the Republic of Kazakhstan.

5. To provide to management of documentary providing the Ministry of Internal Affairs registration of this order in the Ministry of Justice of the Republic of Kazakhstan in accordance with the established procedure.

6. This order becomes effective after ten calendar days after day of its first official publication.

 

Minister police lieutenant general K. Kasymov

Approved by the Order of the Minister of Internal Affairs of the Republic of Kazakhstan of April 4, 2012 No. 225

The instruction for consideration, permission of appeals of physical persons and legal entities, reception of citizens in law-enforcement bodies of the Republic of Kazakhstan

1. General provisions

1. This Instruction for consideration, permission of appeals of physical persons and legal entities, reception of citizens in law-enforcement bodies of the Republic of Kazakhstan (daleeinstruktion) is developed according to the Law of the Republic of Kazakhstan "About procedure for consideration of appeals of physical persons and legal entities", the Law of the Republic of Kazakhstan "About ministerial procedures", and also the order of the Attorney-General of the Republic of Kazakhstan of November 16, 2011 No. 109 "About approval of Rules of calls accounting of physical persons and legal entities, the report of form No. 1-OL "About consideration of appeals of physical persons and legal entities" and Instructions for its creation" (it is registered in the Register of state registration of regulatory legal acts for No. 7315, "The legal newspaper" of 09.10.2011 No. 182) (further - Rules is published) and regulates consideration of appeals of physical persons and legal entities, reception of citizens for the purpose of realization and protection of their rights, freedoms and legitimate interests.

2. Action of this Instruction does not extend to appeals of physical persons and legal entities which consideration is established by the legislation of the Republic of Kazakhstan on administrative offenses, the criminal procedure, civil procedural legislation of the Republic of Kazakhstan.

3. The addresses (official report) of the military personnel connected with service move, considered and permitted according to the Charter of internal service and the Disciplinary Charter of Armed Forces of the Republic of Kazakhstan.

4. The organization of work with appeals of physical persons and legal entities, personal reception of citizens and clerical work condition in law-enforcement bodies are provided by their first heads.

5. In this Instruction the following basic concepts are used:

1) the statement - the petition of person for assistance in realization of its rights and freedoms or the rights and freedoms of other persons, or the message on violation of the laws and other regulatory legal acts, shortcomings of work of the law-enforcement bodies considering addresses, officials, or the critic of their activities;

2) the address - sent to the official of law-enforcement bodies individual or collective written, oral or in electronic form, certified by the digital signature, the offer, the statement, the claim, request or response;

3) the repeated address - the address which arrived from the same person on the same question at least two times, in which:

the decision made according to the previous address is appealed;

it is reported about untimely consideration of earlier sent appeal if since its receipt fixed term of consideration expired, but the answer is not received by the applicant;

it is pointed out other defects allowed by consideration and permission of the previous address;

4) the anonymous address - the address according to which it is impossible to establish authorship there are no signature, including the digital signature, the postal address of the applicant;

5) the subjects considering addresses (further - subjects) - state bodies, local government bodies, legal entities with absolute participation of the state or the providing goods (works, services) in accordance with the terms of the state order and (or the state purchase) which have the right to consider and make decisions according to appeals of physical persons and legal entities according to their competence;

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