of September 9, 2011 No. 11.1/2-12.2/12601-EP
To heads of customs authorities
The State Customs Service performs the analysis of claims to the facts of delays and refusals in customs clearance of goods which arrived in State Customs Service within August of this year from the companies and the supreme bodies of the government.
Information stated in the specified claims confirms cases of groundless rejection of the documents filed for customs clearance; delays when implementing customs control and customs clearance of goods and vehicles, including about possible creation at the same time artificial obstacles from officials of Customs Service; numerous refusals in customs clearance of the same batch without provision of exhaustive explanations of requirements of the legislation which accomplishment provides possibility of customs clearance of goods, and so forth.
Specified demonstrates as inadequate control from heads of customs authorities and customs posts of actions of subordinate officials, and about lack of proper response to the facts of appeals of the companies with claims of similar content is direct from administrative board of customs authorities.
With respect thereto I require to take under personal control settlement of the conflict situations connected with duration of passing of customs procedures, delays and refusals in customs clearance.
For the prevention of emergence of conflict situations concerning delays and refusals in customs clearance of goods, to management of customs authorities and customs posts to hold personal meetings with freight forwarders, customs applicants and freight owners and to take all necessary measures for settlement of such situations at the level of customs authority (customs post).
First Deputy Chairman of Service O. M. Dorokhovsky
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