of September 19, 1995 No. 1113
About consumer protection
(In edition of the Laws of the Azerbaijan Republic of 05.10.2001 No. 183-IIQD, 05.10.2001 of No. 190-IIQD, 12.10.2001 of No. 193-IIQD, 23.04.2002 of No. 311-IIQD, 30.04.2002 of No. 317-IIQ, 05.12.2003 of No. 538-IIQD, 30.12.2003 of No. 568-IIQD, 10.06.2005 of No. 925-IIQD, 21.10.2005 of No. 1030-IIQD, 17.04.2007 of No. 315-IIIQD, 30.09.2011 of No. 205-IVQD, 29.06.2012 of No. 415-IVQD, 30.09.2014 of No. 1037-IVQD, 14.04.2017 of No. 611-VQD, 04.05.2018 of No. 1127-VQD, 28.12.2018 of No. 1414-VQD, 12.07.2019 of No. 1663-VQD, 30.12.2022 of No. 789-VIQD, 17.02.2023 of No. 817-VIQD, 19.12.2023 of No. 1056-VIQD, 23.04.2024 of No. 1142-VIQD, 16.12.2024 of No. 105-VIIQD, 18.03.2025 of No. 161-VIIQD, 22.04.2025 of No. 182-VIIQD, 16.12.2025 of No. 313-VIIQD)
This Law determines general legal, economic and social basis of consumer protection, and also the legal basis of ensuring food safety of the population and the mechanism of single regulation of the relations between the consumer and the manufacturer, the seller and the contractor in the course of purchase and sale, performance of works and rendering services, and also consumer protection for the purpose of creation of equal conditions for them in the territory of the Azerbaijan Republic.
The law is drafted on the basis of "The guidelines for protection of the consumer interests" accepted by the United Nations General Assembly and directed to reduction of the similar relations in the Azerbaijan Republic in compliance with world practice.
The basic concepts applied in this Law:
the consumer - the person who is using, acquiring, ordering, or having intention to acquire or order goods, works and services for satisfaction of personal needs;
the manufacturer - irrespective of pattern of ownership and legal form, the company, organization, the organization or the entrepreneur making goods for realization;
the contractor - the company, organization, the organization or the entrepreneur performing the works or rendering services;
the seller - the company, organization, the organization or the entrepreneur making the transactions on purchase and sale realizing goods;
the regulating document - state standards, pharmacological, sanitary and construction standards, rules and other documents which according to the legislation of the Azerbaijan Republic establish mandatory requirements to quality and safety of goods (works, services);
shortcoming - discrepancy of goods (work, service) to requirements of regulating documents, conditions of agreements or other imposed requirements, and also information on goods (work, service) provided by the contractor or the seller;
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