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ORDER OF THE GOVERNMENT OF THE RUSSIAN FEDERATION

of February 6, 2003 No. 72

About approval of Rules of rendering services in public conveyance, baggage, loads for personal (household) needs on inland water transport

(as amended on 14-05-2013)

Based on article 66 of the Code of inland water transport of the Russian Federation and article 38 of the Law of the Russian Federation "About consumer protection" the Government of the Russian Federation decides:

Approve the enclosed Rules of rendering services in public conveyance, baggage, loads for personal (household) needs on inland water transport.

 

Prime Minister

Russian Federation M. Kasyanov

Approved by the order of the Government of the Russian Federation of February 6, 2003 No. 72

Rules of rendering services in public conveyance, baggage, loads for personal (household) needs on inland water transport

I. General provisions

1. These rules govern the relations between contractors of services and their consumers in connection with rendering services on inland water transport in transit of passengers and their baggage, and also loads for the personal, family, house and other needs which are not connected with implementation of business activity (further imenuyutsyagruza for personal (household) needs).

2. In these rules the following basic concepts are applied:

"contractor" - the organization irrespective of its form of business, and also the individual entrepreneur, the services rendering to consumers under the paid agreement connected with public conveyance, baggage, loads for personal (household) needs on inland water transport;

"consumer" - the citizen having intention to order or acquire or ordering, acquiring or using services only for the personal, family, house and other needs which are not connected with implementation of business activity.

The concepts "passenger", "carrier", "cabin baggage", "baggage", "load" are applied in the value established by the Code of inland water transport of the Russian Federation.

3. In transit passengers, baggage and loads for personal (household) needs to all consumers identical terms of service and payments taking into account privileges and benefits, stipulated by the legislation are provided to the Russian Federation.

4. Contractors shall provide timeliness of transportation, safety and high-quality servicing of passengers in the courts and coastal objects intended for public conveyance servicing, and also timeliness of delivery and safety of the transported loads and baggage.

The obligation on providing integrity and safety of cabin baggage lies on the passenger.

5. The service fee, provided to consumers, is established in accordance with the legislation of the Russian Federation.

6. The contractor of the consumer having no right without consent to carry out additional services for a fee. The consumer has the right to refuse - to demand from payment of such services and if they are paid from the contractor of return of paid amount.

7. Terms of public conveyance and their baggage are established according to the sailings list developed by carrier.

8. Development and approval in accordance with the established procedure of sailings lists is performed annually for safety control of navigation, high-quality servicing of passengers in ports and on parking, ensuring the competition and equal conditions of activities of the carriers performing public conveyance.

The sailings list is developed on the basis of proposals of passengers, public authorities of subjects of the Russian Federation and local government bodies taking into account conditions of navigation and the omission through locks of inland waterways, technical readiness of moorings for servicing of passengers, ensuring safe approach and the parking of courts at moorings, landing and disembarkation of passengers, excursion providing and interaction with other modes of transport.

The organization of traffic regulation of courts for inland waterways is performed by federal executive body in the field of transport.

9. The questions of relations of contractors which are not provided by these rules with consumers and responsibility of carriers, passengers, consignors and consignees for violation of the obligations following from transportation agreements are regulated by the Civil code of the Russian Federation, the Law of the Russian Federation "About consumer protection", the Code of inland water transport of the Russian Federation, and also rules of public conveyances and their baggage, instructions for use by courts both the objects located ashore and intended for servicing of public conveyances, rules of carriages of goods on inland water transport approved in accordance with the established procedure by federal executive body in the field of transport (further respectively hereinafter are referred to as - rules of public conveyances, instructions for use as courts and objects, rules of carriages of goods).

II. Information on the provided services

10. Contractors shall provide timely consumers with the following reliable information in Russian (in addition at the discretion of the contractor in state languages of subjects of the Russian Federation and the native languages of the people of the Russian Federation):

a) trade name of the contractor, place of its finding (address) and operational mode;

b) list of works and services, their cost;

c) sailings list;

d) fare of passengers and transportation of cabin baggage over 20 kilograms on high-speed and over 36 kilograms in other courts, and also carriages of goods, baggage;

e) ticket sales terms;

e) procedure for return of tickets;

g) the list of the objects and things prohibited for transportation and storage in the form of cabin baggage, baggage and load;

h) operational mode of ticket and luggage offices, freight offices and baggage storages;

i) schemes of the layout of passenger seats in courts and availability on them luggage rooms;

j) arrangement of rooms of the coastal objects including intended for servicing of passengers of places public and places of weighing of cabin baggage;

k) procedure for provision of places in rooms of long rest and rooms of mother and child;

l) the list of categories of citizens to which privileges and benefits are in accordance with the legislation of the Russian Federation provided;

m) data on the agreement of obligatory civil liability insurance of carrier for damnification of life, to health, property of passengers (number, date of the conclusion, effective period) and the insurer (its name, the location, the postal address, phone number);

o) the list of the services which are included in fare in cabins of the increased comfortableness;

o) license number, term of its action, the name of the body which granted the license if this type of activity is subject to licensing;

p) the name and legal address of the organization which is authorized to review the complaints.

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