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The document ceased to be valid since  January 1, 2018 according to part 2 of article 62 of the Law of Turkmenistan of June 3, 2017 No. 566-V

LAW OF TURKMENISTAN

of January 14, 1999 No. 342-I

About addresses of citizens and procedure for their consideration

(as amended of the Law of Turkmenistan of 26.03.2016 No. 378-V)

This Law determines the mechanism of realization by citizens of Turkmenistan of the right to the appeal to the state, public and other bodies, the companies, the organizations and organizations of all patterns of ownership and regulates procedure for consideration of addresses of citizens.

Section I. General provisions

Article 1. Addresses of citizens

Addresses of citizens are the offers stated in written or oral form, statements and claims.

Addresses of citizens - important policy tool and protection of the rights of the personality, practical use by citizens of constitutional rights on freedom of expression of the views, participation in management of the public and public affairs, enhancement of activities of public authorities and local self-government, the companies, organizations and the organizations, assistance to strengthening of law and order and legality.

Article 2. Right of citizens to the address

Citizens of Turkmenistan according to the Constitution and the laws of Turkmenistan have the right to bring in written or oral form in the state, public and other bodies, the companies, the organizations and organizations of all patterns of ownership of the offer on improvement of their activities, to file petitions and claims.

Article 3. Requirements to addresses

Addresses move citizens in those bodies, the companies, organizations or the organizations or to those officials to whose direct maintaining the solution of the questions raised in the address belongs.

The address shall contain being of the offer, statement or claim, in it surname, the name, middle name and the residence of the citizen are entered.

The address can be the oral, stated citizen on personal acceptance at the official, or the written, directed by mail or transferred directly citizen in relevant organ, the company, the organization or organization. The written appeal shall be signed by the applicant with indication of date.

The documents which are available for the citizen or their copies necessary for consideration of the address are attached to the address. The authentic documents submitted by the citizen return to the citizen after consideration of the address.

The written address without specifying of surname, the residence, and is equal the address which is not signed by the author, is not subject to consideration.

Article 4. Procedure for acceptance and consideration of addresses

The addresses which are drawn up properly and submitted in accordance with the established procedure are subject to obligatory acceptance and consideration.

The refusal in acceptance and consideration of the address on signs of race, sex, age, social or property status, party accessory, nationality, religion or ignorance by the citizen of language of the address is forbidden.

The state, public and other bodies, the companies, organizations, the organizations, their heads and other officials whose competence does not include the solution of the questions raised in the address send the appeal not later than till five days on accessory, informing on it the applicant, and in case of personal acceptance explain where he should address.

It is forbidden to send claims of citizens for consideration to those bodies or officials, actions or solutions of which are appealed.

Article 5. Scope of this Law

Military personnel and employees of law-enforcement bodies have the right to submit the addresses which are directly not relating to office activities. The addresses of the called persons connected with service are regulated by the legislation of Turkmenistan on these bodies.

Foreign citizens and persons without citizenship have the same right to submission of the address, as well as citizens of Turkmenistan.

In cases and procedure, stipulated by the legislation Turkmenistan, citizens have the right to file petitions and claims in court.

Operation of this Law does not extend much consideration of the applications and claims of citizens, established by civil and procedural, criminal procedure and other legislation of Turkmenistan.

Article 6. Clerical work according to addresses of citizens

The state, public and other bodies, the companies, organizations and the organizations of all patterns of ownership record the arrived written and oral addresses of citizens and control their consideration.

Article 7. The addresses addressed to the President of Turkmenistan

Submission of the addresses addressed to the President of Turkmenistan is performed according to the procedure, determined by the legislation of Turkmenistan.

Section II. Procedure for consideration of addresses of citizens

Article 8. Consideration of addresses of citizens

The state, public and other bodies and their officials, heads and officials of the companies, organizations, the organizations of all patterns of ownership shall timely, objectively and comprehensively to consider addresses of citizens, to perform check of the facts stated in them, to make decisions according to the current legislation, to provide their accomplishment, to report to citizens about results of consideration of addresses.

The answer by results of consideration of addresses is without fail given by that body, the company, the organization, organization which received the address and which competence includes the solution of the questions raised in the address.

The decision on refusal in satisfaction of the address is brought to the attention of the citizen in writing, with reference to the current legislation and statement of the bases and motives of refusal, and also with explanation of procedure and terms of appeal of the made decision.

Answers by results of consideration of addresses are signed by the head of relevant organ, company, organization, organization or the official authorized by it.

Article 9. Personal reception of citizens

Heads and other officials of the state, public and other bodies, companies, organizations and organizations of all patterns of ownership shall carry out personal reception of citizens.

Acceptance shall be carried out in the days and hours established and brought to the attention of citizens, and in necessary cases - in the evening on place of employment or residence of citizens.

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