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The document ceased to be valid since  October 1, 2020 according to the Order of the Minister of development of information technologies and communications of the Republic of Uzbekistan of June 30, 2020 No. 208-mkh

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Ministry of Justice

Republic of Uzbekistan

On September 23, 2004 No. 1412


of August 25, 2004 No. 284

About approval of the Regulations on rendering directory services in the field of communication

(as amended on 27-03-2015)

For the purpose of providing single requirements to the operators and providers functioning in the field of telecommunications for representation on rendering directory services in the field of communication, and determination for them the uniform conditions established by the Laws of the Republic of Uzbekistan "About communication" "About telecommunications" I order:

1. Approve the enclosed "Regulations on rendering directory services in the field of communication".

2. This Provision becomes effective after ten days from the moment of their state registration in the Ministry of Justice of the Republic of Uzbekistan.


A. Aripov

Approved by the Order of the Uzbek communication agency and informatization of August 25, 2004 No. 284

Regulations on rendering directory services in the field of communication

This Provision is developed according to the laws of the Republic of Uzbekistan "About telecommunications", "About consumer protection", the Civil code of the Republic of Uzbekistan and establishes general requirements to operators of telecommunications and providers of services of telecommunications in rendering directory services in the field of communication, informatization and telecommunication technologies in the territory of the Republic of Uzbekistan.

Chapter I. General provisions

1. This Provision extends to all operators of telecommunications and providers of services of the telecommunications operating in the Republic of Uzbekistan and rendering directory services on networks of telecommunications public.

2. In this Provision the following terms with the corresponding determinations are applied:

answerphone - the logic device providing information to the calling party by means of the voice intelligence written in advance;

directory number - number selected to the subscriber in case of the conclusion of the service provision agreement of telephone communication according to which the subscriber device connected to telephone network in case of connection with it of other devices is identified;

the operator of telecommunications - the legal entity or physical person owning network of telecommunications on the property right or other corporeal rights, providing it functioning, development and rendering services of telecommunications;

the user - the physical person or legal entity which is the consumer of services of telecommunications;

provider of services of telecommunications (further - provider) the legal entity or physical person rendering on commercial basis services of telecommunications to users through networks of operators;

network of telecommunications - set of means of the telecommunications providing one or several types of transfers: telephone, cable, facsimile, data transmission and other types of documentary messages, broadcast of television and broadcasting programs;

directory service - service which provides to users information on their initiative expressed in request form in oral (sound) or visual form. At the same time, process of servicing of the user becomes isolated within one telephone connection during which search (selection) and issue to the user of the information required is performed;

service desk - service which provides to users information on the services of telecommunications rendered by operator or provider of services of telecommunications;

the reference book - set of the open systems interacting for the purpose of ensuring directory services;

node of intelligence agencies (further - USS) - the special automatic telephone exchange intended for the organization of communication of subscribers of telephone networks with emergency, directory, custom and telematic services.

3. Directory services are the operator of telecommunications and provider through the service or directory desks.

4. Service desks as which provision to users of the main reference information enters shall be created by operators of telecommunications and providers:

about procedure for provision of network access of telecommunications;

about the cost of provision of network access of telecommunications;

about procedure for the conclusion of the service provision agreement of telecommunications;

about the services rendered by the operator of telecommunications and their costs;

about the directory services rendered free of charge;

about the location and operation mode of the operator of telecommunications (its branches).

5. The main reference information specified in item 4 of this Provision is provided to users free of charge.

6. Operators of telecommunications and providers can create the directory services providing information to users.

7. Issue of directory messages can be performed or directly by the operator, or by means of answerphone.

8. The information about subscribers which became known to operators and providers of telecommunications owing to execution of service duties by them is confidential information and is subject to protection according to the legislation.

9. Treat the information about subscribers: surname, name, the subscriber's middle name - physical person, personal data of employees of the subscriber - the legal entity: the address of the subscriber or the address of installation of the terminal (terminal) equipment, alias, directory numbers and other data allowing to identify unambiguously the subscriber and his terminal (terminal) equipment.

10. The databases created by operators and providers of telecommunications, and containing the information about subscribers are subject to protection as documents of confidential nature.

11. The information about subscribers cannot be used for directory servicing without the consent of these subscribers.

12. Users have the equal rights to access to information resources and shall not prove need of receipt of information requested by them before the owner of these resources. The exception is constituted by information, access to which is limited according to the legislation.

Chapter II. Directory services of networks of telecommunications

1. Organization of directory services of local networks of telecommunications

13. On local networks of telecommunications there are three types of directory services:


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