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The document ceased to be valid since January 1, 2021 according to Item 1 of the Order of the Government of the Russian Federation of July 11, 2020 No. 1036

ORDER OF THE GOVERNMENT OF THE RUSSIAN FEDERATION

of July 18, 2007 No. 452

About approval of Rules of rendering services in realization of tourist product

(as amended on 23-11-2020)

According to part five of article 4 of the Federal law "About Bases of Tourist Activities in the Russian Federation" and article 38 of the Law of the Russian Federation "About consumer protection" the Government of the Russian Federation decides:

Approve the enclosed Rules of rendering services in realization of tourist product.

Russian Prime Minister

M. Fradkov

Approved by the Order of the Government of the Russian Federation of July 18, 2007 No. 452

Rules of rendering services in realization of tourist product

I. General provisions

1. These rules determine procedure for rendering services in realization of tourist product.

2. Are understood as the consumer the customer of tourist product having intention to order or the ordering and using tourist product only for the personal, family and other needs which are not connected with implementation of business activity.

Are understood as the contractor tour operator who signs with the consumer the agreement on realization of tourist product, and also the travel agent who is acting on the basis of the contracts with the tour operator who created tourist product and according to its order signing agreements on realization of the tourist product created by tour operator according to the Federal Law "About Bases of Tourist Activities in the Russian Federation" and the Civil code of the Russian Federation.

Standard forms of the agreement on realization of the tourist product signed between tour operator and the tourist and (or) other customer, and the agreement on realization of the tourist product signed between the travel agent and the tourist and (or) other customer affirm Federal Tourism Agency.

3. The concepts "tourist", "tour operator", "travel agent", "tourist product", "customer of tourist product", "realization of tourist product", "emergency help" are applied in the value established by the Federal Law "About Bases of Tourist Activities in the Russian Federation".

II. Requirements to the organization of activities of the contractor

4. The operating mode of the contractor is set by it independently.

The operating mode of the contractor is brought to the attention of consumers and shall correspond to established.

The contractor in case of temporary suspension of operations shall provide to the consumer information on terms of temporary suspension of operations.

5. The contractor - the legal entity shall inform the consumer trade name (name) of the organization, the location (postal address) and operating mode. The contractor places the specified information on sign.

The contractor - the individual entrepreneur shall provide to the consumer information on the state registration and the name of the body which registered him.

6. The contractor shall have the visitors book which is provided to the consumer on demand.

III. Information on the rendered services in realization of tourist product

7. The contractor shall provide timely to the consumer the necessary and reliable information about tourist product providing possibility of its right choice.

Information on tourist product without fail shall contain data:

about consumer properties (quality) tourist stay produktaprogramma, route and conditions of travel, including information on means of placement, on accommodation conditions (the location of means of placement, its category) and food, services in transportation of the consumer in the country (place) of temporary stay, about availability of the guide (guide), guide-interpreter and instructor-conductor, and also additional services;

about total price of tourist product in rubles, about rules and conditions of effective and safe use of tourist product;

about the particular third party who will render the separate services entering tourist product if it matters, proceeding from nature of tourist product;

about rules of entry into the country (place) of temporary stay and departure from the country (place) of temporary stay, including data on need of availability of the visa to entry into the country and (or) departure from the country of temporary stay;

about the main documents necessary for entry into the country (place) of temporary stay and departure from the country (place) of temporary stay, and also for receipt of a visa for entry into the country and (or) departure from the country of temporary stay;

about customs of local population, about religious practices, shrines, nature sanctuaries, history, cultures and other subjects to tourist display which are under special protection, condition of the surrounding environment (in the amount necessary for making of travel);

about procedure for access to tourist resources taking into account the rationing arrangements accepted in the country (place) of temporary stay (in the amount necessary for making of travel);

about dangers which the consumer can meet when making travel, about need to undergo prevention according to the international medical requirements if the consumer assumes to make trip to the country (place) of temporary stay in which he can undergo to the increased risk of infectious diseases;

about possible risks and their effects for life and health of the consumer if the consumer assumes to make the trip connected with passing of the routes constituting the increased danger to his life and health (the mountain and difficult terrain, speleological and water objects, occupation extreme types of tourism and sport and others);

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