ORDER OF THE MINISTER OF LABOUR AND SOCIAL PROTECTION OF THE POPULATION OF THE REPUBLIC OF KAZAKHSTAN

of May 26, 2026 No. 196

About introduction of amendments to the order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of March 25, 2021 No. 84 "About some questions of rendering the state services in the social and labor sphere"

I ORDER:

1. Bring in the order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of March 25, 2021 No. 84 "About some questions of rendering the state services in the social and labor sphere" (it is registered in the Register of state registration of regulatory legal acts at No. 22394) the following changes:

state preamble in the following edition:

"According to the subitem 1) of article 10 of the Law of the Republic of Kazakhstan "About the state and socially responsible services" I ORDER:";

in the Rules of rendering the state service "Registration of the Citizens Who Were Injured owing to Nuclear Testing on the Semipalatinsk Test Nuclear Test Site, Payment of Immediate State Monetary Compensation, Certification" approved by the specified order:

state Item 1 in the following edition:

"1. These rules of rendering the state service "Registration of the Citizens Who Were Injured owing to Nuclear Testing on the Semipalatinsk Test Nuclear Test Site, Payment of Immediate State Monetary Compensation, Certification" (further - Rules) are developed according to the subitem 1) of article 10 of the Law of the Republic of Kazakhstan "About the state and socially responsible services" and determine procedure for rendering the state service "Registration of the Citizens Who Were Injured owing to Nuclear Testing on the Semipalatinsk Test Nuclear Test Site, Payment of Immediate State Monetary Compensation, Certification" (further - the state service).";

3) to state the subitem to part two of Item 2 in the following edition:

"3) the web portal of "the digital government" (further - the portal).";

the second Item 3 to state part in the following edition:

"In case of the address of the applicant by means of the portal the request in digital systems of state bodies and (or) organizations for confirmation of the provided data and receipt of the necessary data provided in forms of statements according to appendices 1 and 2 to these rules is performed by the applicant.";

state in the following edition:

"16. The service provider provides entering of data on stage of rendering the state service into digital monitoring system of rendering the state services.

17. In case of technical malfunctions in the digital systems containing necessary data for rendering the state service, the service provider without delay from the moment of failure sends inquiry to support service by e-mail e-maket@enbek.kz with obligatory provision of information on the name of the state service, to registration number of the statement for receipt of the state service, to individual identification number (further – IIN), to the description of the sequence of the actions leading to mistake, the screenshots explaining the arisen problem.";

the fifth Item 19 to state part in the following edition:

"In case of disagreement with results of the rendered state service the uslugopoluchatel has the right to address with the claim to authorized body by assessment and control of quality of rendering the state services according to Item 2 of article 25 of the Law of the Republic of Kazakhstan "About the state and socially responsible services".";

appendix 3 to the specified Rules to be reworded as follows according to appendix 1 to this order;

appendix 4 to the specified Rules to be reworded as follows according to appendix 2 to this order;

in the Rules of rendering the state service "Purpose of the Public Assistance to Separate Categories of the Needing Citizens according to Decisions of Local Representative Bodies" approved by the specified order:

state Item 1 in the following edition:

"1. These rules of rendering the state service "Purpose of the Public Assistance to Separate Categories of the Needing Citizens according to Decisions of Local Representative Bodies" (further – Rules) are developed according to the subitem 1) of article 10 of the Law of the Republic of Kazakhstan "About the state and socially responsible services" and determine procedure for rendering the state service "Purpose of the Public Assistance to Separate Categories of the Needing Citizens according to Decisions of Local Representative Bodies" (further – the state service).";

4) to state the subitem to part two of Item 2 in the following edition:

"4) the web portal of "the digital government" (further – the portal).";

second and third Item 3 to state parts in the following edition:

"In case of the written address the specialist accepting documents creates requests in the corresponding digital systems of state bodies and (or) organizations through lock of "the digital government" according to appendix 1-2 to these rules.

In case of discrepancy (absence) of data in digital systems the uslugopoluchatel to the application encloses the documents specified in the list of the main requirements to rendering the state service "Purpose of the Public Assistance to Separate Categories of the Needing Citizens according to Decisions of Local Representative Bodies" (further – the list) according to appendix 2 to these rules.";

the third and fourth Item 6 to state parts in the following edition:

"In case of the request of uslugopoluchatel for the public assistance electronically by means of the portal the request in digital systems of state bodies and (or) organizations for receipt of necessary data is performed by uslugopoluchatel.

At the same time the uslugopoluchatel certifies the digital signature the electronic statement and data which arrived from digital systems of state bodies and (or) the organizations.";

third to state the paragraph to part two of Item 15 in the following edition:

"uses of digital systems;";

state Item 17 in the following edition:

"17. The service provider provides entering of data on stage of rendering the state service into digital monitoring system of rendering the state services.";

the fifth Item 18 to state part in the following edition:

"In case of disagreement with results of the rendered state service the uslugopoluchatel has the right to address with the claim to authorized body by assessment and control of quality of rendering the state services according to Item 2 of article 25 of the Law of the Republic of Kazakhstan "About the state and socially responsible services".";

appendix 1 to the specified Rules to be reworded as follows according to appendix 3 to this order;

appendix 1-1 to the specified Rules to be reworded as follows according to appendix 4 to this order;

appendix 1-2 to the specified Rules to be reworded as follows according to appendix 5 to this order;

appendix 2 to the specified Rules to be reworded as follows according to appendix 6 to this order;

in the Rules of rendering the state service "Cost Recovery on Training at Home Children with Disability" approved by the specified order:

state Item 1 in the following edition:

"1. These rules of rendering the state service "Cost Recovery on Training at Home Children with Disability" (further – Rules) are developed according to the subitem 1) of article 10 of the Law of the Republic of Kazakhstan "About the state and socially responsible services" and determine procedure for rendering the state service "Cost Recovery on Training at Home Children with Disability" (further – the state service).";

2) to state the subitem to part two of Item 2 in the following edition:

"2) the web portal of "the digital government" (further – the portal).";

the second Item 6 to state part in the following edition:

"In case of the request of the applicant for purpose of payment for cost recovery to training at home of children with disability by means of the portal the request in digital systems of state bodies and (or) organizations for confirmation of the provided data and receipt of the necessary data provided in the application form according to appendix 2 to these rules is performed by the applicant.";

third to state the paragraph to part one of Item 10 in the following edition:

"registers the statement in the digital system "The Integrated Digital System for Service Centers of the Population" and issues to the applicant the receipt on acceptance of the relevant documents.";

state Item 13 in the following edition:

"13. In case of technical malfunctions in the digital systems containing necessary data for rendering the state service, the service provider without delay from the moment of failure sends inquiry to support service by e-mail support_newesobes@enbek.kz with obligatory provision of information on the name of the state service, to registration number of the statement for receipt of the state service, to individual identification number, the description of the sequence of the actions leading to mistake, the screenshots explaining the arisen problem.";

the fifth Item 14 to state part in the following edition:

"In case of disagreement with results of the rendered state service the uslugopoluchatel has the right to address with the claim to authorized body by assessment and control of quality of rendering the state services according to Item 2 of article 25 of the Law of the Republic of Kazakhstan "About the state and socially responsible services".";

appendix 1 to the specified Rules to be reworded as follows according to appendix 7 to this order;

appendix 2 to the specified Rules to be reworded as follows according to appendix 8 to this order;

appendix 3 to the specified Rules to be reworded as follows according to appendix 9 to this order;

appendix 5 to the specified Rules to be reworded as follows according to appendix 10 to this order;

in the Rules of rendering the state service "Purpose of the Public Assistance in Type of Monthly Payments to Citizens of the Republic of Kazakhstan after Completion of the Period of Capitalization of Payments on Indemnification Caused to Life and Health of Workers by the Legal Entities Liquidated owing to Bankruptcy" approved by the specified order:

state Item 1 in the following edition:

"1. These rules of rendering the state service "Purpose of the Public Assistance in Type of Monthly Payments to Citizens of the Republic of Kazakhstan after Completion of the Period of Capitalization of Payments on Indemnification Caused to Life and Health of Workers by the Legal Entities Liquidated owing to Bankruptcy" (further – Rules) are developed according to the subitem 1) of article 10 of the Law of the Republic of Kazakhstan "About the state and socially responsible services" and determine procedure for rendering the state service "Purpose of the Public Assistance in Type of Monthly Payments to Citizens of the Republic of Kazakhstan after Completion of the Period of Capitalization of Payments on Indemnification Caused to Life and Health of Workers by the Legal Entities Liquidated owing to Bankruptcy" (further – the state service).";

paragraphs first, second and third Item 9 to state in the following edition:

"9. In case of compliance of document package, specified in the list, the specialist of department of the State corporation enters into the automated digital E-prototype system (further – ATsS "E-prototype") data from the statement of uslugopoluchatel, and also creates requests in the corresponding digital systems through lock of "the digital government":

in digital system the State database "Physical persons" under identity documents of the applicant;

in digital systems of banks of the second level according to data on bank account number opened in the banks and (or) the organizations performing separate types of banking activities, or the control account of cash of organization of criminal executive system;";

state Item 10 in the following edition:

"10. Data on stage of rendering the state service arrive in the automated mode from ATsS "E-prototype" in digital monitoring system of rendering the state services.";

state Item 12 in the following edition:

"12. The service provider considers the arrived electronic prototype of case and makes the decision on appointment (refusal in appointment) the public assistance in type of monthly payments within four working days in form according to appendix 4 to these rules.

In case of identification of the bases for refusal in rendering the state service the service provider in advance, but not later than three working days before decision making, according to Article 73 of the Administrative procedural Procedure Code of the Republic of Kazakhstan (further – APPK RK) notifies uslugopoluchatel on the provisional solution about refusal in rendering the state service, and also about carrying out hearing for opportunity to express line item according to the provisional solution.

According to Item 3 of article 73 APPK RK the uslugopoluchatel has the right to provide or state objection to the provisional solution on administrative case no later than two working days from the date of its obtaining in time.

By results of hearing the service provider makes the decision on rendering the state service or refusal in rendering the state service with indication of the reasons.

In case of the address of the applicant through the State corporation the administrative authority sends result of the state service to the State corporation through lock of "the digital government".";

appendix 1 to the specified Rules to be reworded as follows according to appendix 11 to this order;

appendix 2 to the specified Rules to be reworded as follows according to appendix 12 to this order;

in the Rules of rendering the state service "Payment of Difference between the Amount of Actually Brought Compulsory Pension Contributions, Compulsory Professional Pension Contributions taking into account the Rate of Inflation and the Amount of Pension Accruals" approved by the specified order:

state Item 1 in the following edition:

"1. These rules of rendering the state service "Payment of Difference between the Amount of Actually Brought Compulsory Pension Contributions, Compulsory Professional Pension Contributions taking into account the Rate of Inflation and the Amount of Pension Accruals" (further – Rules) are developed according to the subitem 1) of article 10 of the Law of the Republic of Kazakhstan "About the state and socially responsible services" and determine procedure for rendering the state service "Payment of Difference between the Amount of Actually Brought Compulsory Pension Contributions, Compulsory Professional Pension Contributions taking into account the Rate of Inflation and the Amount of Pension Accruals" (further – the state service).";

9) of Item 3 to state the subitem in the following edition:

"9) the digital signature – the digital record (set of digital data) created with use of the closed key of the digital signature and means of the digital signature, confirmatory reliability of the electronic document, its accessory and invariance of content.";

in Item 9:

1) and 2) to state subitems in the following edition:

"1) is created by request in the automated digital system (further – TsS) state body on availability of the fact of appointment, payment or refusal in purpose of payment.

In case of detection of the fact of appointment (refusal in appointment) or payments of difference issues the receipt on refusal in reception of an application on purpose of payment of difference for the state guarantee in form according to appendix 3 to these rules;

2) is created by request through lock of "the digital government" in the digital system "The State Database "Physical Persons" — under Identity Documents of Uslugopoluchatel and Confirming Registration on the Permanent Residence;";

4) to state the subitem in the following edition:

"4) scans the documents submitted by uslugopoluchatel including in the absence of data from digital systems of state bodies;";

state Items 12 and 13 in the following edition:

"12. The service provider provides entering of data on stage of rendering the state service into digital monitoring system of rendering the state services.

13. In case of technical malfunctions in the digital systems containing necessary data for rendering the state service, the service provider without delay from the moment of failure sends inquiry to support service by e-mail e-maket@enbek.kz with obligatory provision of information on the name of the state service, to registration number of the statement for receipt of the state service, to the individual identification number (IIN), the description of the sequence of the actions leading to mistake, the screenshots explaining the arisen problem.";

appendix 2 to the specified Rules to be reworded as follows according to appendix 13 to this order;

in the Rules of rendering the state service "Implementation of Retirement Benefits from the Pension Accruals Created at the expense of Compulsory Pension Contributions, Compulsory Professional Pension Contributions from the Single Accumulation Pension Fund" approved by the specified order:

state Item 1 in the following edition:

"1. These rules of rendering the state service "Implementation of Retirement Benefits from the Pension Accruals Created at the expense of Compulsory Pension Contributions, Compulsory Professional Pension Contributions from the Single Accumulation Pension Fund" (further – Rules) are developed according to the subitem 1) of article 10 of the Law of the Republic of Kazakhstan "About the state and socially responsible services" and determine procedure for rendering the state service "Implementation of Retirement Benefits from the Pension Accruals Created at the expense of Compulsory Pension Contributions, Compulsory Professional Pension Contributions from the Single Accumulation Pension Fund" (further – the state service).";

3) to state the subitem to part two of Item 2 in the following edition:

"3) by means of the web portal of "the digital government" (further - the portal);";

state item 4 in the following edition:

"4. When rendering pro-active service on receipt of retirement benefits from ENPF it is not required to persons which reached retirement age according to the Item 1 of article 207 of the Code having pension accruals in ENPF and which did not address for their obtaining in ENPF, at the same time being receivers of retirement benefits on age or for long service and the state base retirement benefit at the expense of budgetary funds provision of the statement in the State corporation according to the Law of the Republic of Kazakhstan "About the state and socially responsible services".";

the fourth Item 9 to state part in the following edition:

"In case of the address of the applicant through the State corporation the administrative authority sends result of the state service to the State corporation through lock of "the digital government".";

state Item 10 in the following edition:

"10. In case of compliance of document package, specified in the list according to appendix 2 to these rules, requirements of the legislation, the employee of the State corporation accepting documents from the uslugopoluchatel specified in the subitem 1) of Item 3 of these rules:

creates request through lock of "the digital government" in digital system "The state database "Physical persons" (further – TsS "GBD FL") for receipt of data on the identity document of the uslugopoluchatel issued by authorized body of the Republic of Kazakhstan about registration on the permanent residence;

creates by means of the integrated digital system "Service Center of the Population" (further – ITsS "TsON") request in the ENPF digital system (further – TsS ENPF) on availability in it the opened individual retirement account addressed to uslugopoluchatel, the right to retirement benefits of ENPF, pension accruals, the fact of the payment established by the service provider and the unexecuted existing statement of uslugopoluchatel on payments and transfers of pension savings;

in case of receipt of affirmative answer from TsS ENPF performs registration of a statement in ITsS "TsON";

scans documents, including documents according to which there are no data in TsS "GBD FL";

based on the accepted documents creates electronic prototype of case;

performs processing of the registered statement in ITsS "TsON" with unloading of data in digital system of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan (further – TsS MTSZN "E-prototype")".;

state Item 12 in the following edition:

"12. In case of compliance of document package, specified in the list according to appendix 2 to these rules, requirements of the legislation, the worker of ENPF accepting documents from the uslugopoluchatel specified in the subitem 2) of Item 3 of these rules:

creates request in the digital system "Centralized Databank of Persons Having Disability" of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan (further - TsS "TsBDI") about availability of data about the established uslugopoluchatel to group of disability and effective period;

in the absence of notes to the provided document package, including availability of data in TsS "TsBDI" confirming establishment at uslugopoluchatel of disability of the first or second group it is termless, performs registration of a statement of uslugopoluchatel in TsS ENPF;

based on the accepted documents creates electronic prototype of case, including attaches the scanned copies of the signed statement and documents in TsS ENPF.";

13, of 14, 15 and 16 to state Items in the following edition:

"13. The service provider provides entering of data on stage of rendering the state service into digital monitoring system of rendering the state services according to the procedure, established by authorized body in the field of digitalization.

14. In case of failure of the digital system containing necessary data for rendering the state service, the service provider without delay from the moment of failure sends inquiry to support service by e-mail oop@enbek.kz with obligatory provision of information on the name of the state service, to registration number of the statement for receipt of the state service, to the individual identification number (IIN), the description of the sequence of the actions leading to mistake, the screenshots explaining the arisen problem.

15. Rendering pro-active service on receipt of retirement benefits from ENPF to persons which reached retirement age according to the Item 1 of article 207 of the Code having pension accruals in ENPF and which did not address in ENPF including through the State corporation behind payment of pension accruals is performed by means of digital systems of state bodies in case of registration of telephone number of the subscriber structure of cellular communication of uslugopoluchatel on the portal.

On persons specified in part one of this Item, ENPF annually till the March 1 following after accounting year performs reconciliation with the State corporation on availability at the specified persons designated retirement benefits on age or for long service, the state base retirement benefit at the expense of budgetary funds in TsS MTSZN "E-prototype".

At the same time collection and processing of personal data of receivers are performed based on the soglasiya provided to the State corporation in case of purpose of retirement benefits on age and (or) the state base retirement benefit.

16. By results of reconciliation the State corporation:

creates the list of persons who are receivers of retirement benefits on age or for long service, the state base retirement benefit at the expense of the budgetary funds having the telephone numbers of the subscriber structure of cellular communication registered on the portal;

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