of January 6, 2021 No. 3
About approval of standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies
According to subitem 7-2) of article 8 of the Law of the Republic of Kazakhstan "About natural monopolies" PRIKAZYVAYU:
1. Approve:
1) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of transfer of electrical energy according to appendix 1 to this order;
2) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of production, transfer, distribution and (or) supply with heat energy, except for the heat energy developed with use of heat of soil, ground waters, the rivers, reservoirs, exhaust water of industrial enterprises and power plants, sewer treatment facilities according to appendix 2 to this order;
3) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of water supply and (or) water disposal, according to appendix 3 to this order;
4) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of main railway networks, except for regulated services of the high-level railway networks in transit loads in containers, transportation of empty containers and transit transportation of goods through the territory of the Republic of Kazakhstan, according to appendix 4 to this order;
5) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of sidings in the absence of competitive siding, according to appendix 5 to this order;
6) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of storage, transportation of commodity gas on connecting, trunk gas pipelines and (or) gas-distribution systems, operation of group reservoir installations, and also transportation of sour gas through connecting gas pipelines, except for transportations of commodity gas for the purpose of transit through the territory of the Republic of Kazakhstan and export out of limits of the Republic of Kazakhstan, according to appendix 6 to this order;
7) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of ports in the absence of the competition in the market of port services, according to appendix 7 to this order;
8) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of oil transportation and (or) oil products on bulk distribution lines, except for their transportations for the purpose of transit through the territory of the Republic of Kazakhstan and export out of limits of the Republic of Kazakhstan, according to appendix 8 to this order;
9) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of railway tracks with objects of rail transport under agreements of public-private partnership, including agreements of concession, in the absence of competitive railway track, according to appendix 9 to this order;
10) standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of technical scheduling of leave in network and to consumption of electrical energy, according to appendix 10 to this order;
11) standard regulations of rendering services in the organization of balancing of production consumption of electrical energy with accurate operations procedure of employees of subjects of natural monopolies, according to appendix 11 to this order.
2. To provide to committee on regulation of natural monopolies of the Ministry of national economy of the Republic of Kazakhstan in the procedure established by the legislation:
1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;
2) placement of this order on Internet resource of the Ministry of national economy of the Republic of Kazakhstan;
3) within ten working days after state registration of this order in the Ministry of Justice of the Republic of Kazakhstan submission to Legal department of the Ministry of national economy of the Republic of Kazakhstan of data on execution of the actions provided by subitems 1) and 2) of this Item.
3. To impose control of execution of this order on the supervising vice-minister of national economy of the Republic of Kazakhstan.
4. This order becomes effective after ten calendar days after day of its first official publication.
Minister of national economy of the Republic of Kazakhstan
R. Dalenov
It is approved Ministry of the industry and infrastructure development of the Republic of Kazakhstan |
|
It is approved Ministry of ecology, geology and natural resources of the Republic of Kazakhstan |
|
It is approved Department of Energy of the Republic of Kazakhstan |
|
Appendix 1
to the Order of the Minister of national economy of the Republic of Kazakhstan of January 6, 2021 No. 3
1. These Standard regulations of rendering services with accurate operations procedure of employees of subjects of natural monopolies in the field of transfer of electrical energy (further - Standard regulations) are developed for the purpose of strengthening of control of ensuring high-quality and equal access for consumers to regulated services.
2. In these Standard regulations the following concept is used:
department of authorized body - Committee on regulation of natural monopolies of the Ministry of national economy of the Republic of Kazakhstan.
Other determinations and terms used in these Standard regulations are applied according to legislations of the Republic of Kazakhstan on natural monopolies and on power industry.
3. These Standard regulations are the document determining the principles of work of subjects of natural monopolies with consumers when rendering regulated services.
4. In case of interaction with consumers employees of the subject of natural monopoly:
1) is observed by requirements of the legislation of the Republic of Kazakhstan about natural monopolies and about power industry;
2) is shown by politeness and correctness in the treatment of consumers;
3) observe the principle of confidentiality;
4) do not pursue private interest in the actions, including the made decisions;
5) quickly service consumers, do not allow queues;
6) provide consumers of utilities with information interesting them by placement in collection points for payments of the subject of natural monopoly of the information stands and announcements explaining procedure for acceptance, standard questions, contact telephone numbers, and also information on the fixed telephone numbers according to functional obligations of employees;
7) reckon with consumer interests, conflict situations distinguish and avoid;
8) in case of the conflict informs on it the direct head who takes measures to settlement of the arisen situation;
9) show tolerance to the facts of the incorrect address from consumers.
5. Issue of specifications on connection of objects to electric utility power grids are performed by subjects of natural monopolies.
6. Specifications on connection of objects of consumers to electric utility power grids by the subject of natural monopolies or increase in amount of regulated service are issued in cases:
1) connections of again entered or reconstructed electroinstallations to power networks of the power transferring (power making) organization;
2) increases in the consumed electric power from the capacity specified in earlier issued specifications;
3) changes of the scheme of external electric utility service;
4) changes of category of reliability of electric utility service of receivers of electrical energy of the consumer.
7. Reception of applications and issue of results on connection of objects to electric utility power grids are performed by The Government for Citizens State corporation, through the web portal of "the electronic government" or office of the subject of natural monopoly.
In case of receipt of service in office of the subject of natural monopoly adoption of the statement is confirmed by registration in office of the subject of natural monopoly (stamp, the entering number and date), with indication of surname, name and middle name (in case of its availability) person who adopted the statement.
The subject of natural monopoly keeps the magazine of registration of statements of consumers of services which is numbered and proshnurovyvatsya. In the magazine of registration of addresses of consumers of services date and time of receipt of the request, and also registration number is fixed.
In case of receipt of service by means of the web portal of "the electronic government" registration in personal account of information system of the subject of natural monopoly with indication of the entering number. In personal account of information system of the subject of natural monopoly the status of consideration of the application is specified.
Technology accession to power networks of the power transferring organizations of electrical units with installed capacity to 200 kW of subjects of entrepreneurship is performed according to the Rules of technology accession to power networks of the power transferring organizations approved by the order of the Minister of Energy of the Republic of Kazakhstan of September 23, 2020 No. 327 (it is registered in the Register of state registration of regulatory legal acts for No. 21269).
Acceptance of the request of consumers and issue of results of rendering services is performed in the working days according to the working schedule of the subject of natural monopoly.
The subject natural monopolies does not levy service fee on issue of specifications on connection of objects to networks of power supply.
8. The application for issue of specifications is submitted according to Chapter 6 of Rules of implementation of activities by subjects of the natural monopolies approved by the order of the Minister of national economy of the Republic of Kazakhstan of August 13, 2019 No. 73 (it is registered in the Register of state registration of regulatory legal acts for No. 19242).
9. In case of representation by the consumer of incomplete document package the subject natural monopolies in time no later than two working days returns the application for issue of specifications with indication of the list of missing information.
10. In case of acceptance the subject of natural monopoly considers applications for issue of specifications to consideration it no later than five working days with acceptance of one of the following decisions in time:
1) to grant the application and to issue specifications;
2) to refuse issue of specifications.
11. The refusal in issue of specifications is allowed in cases:
1) lack of free and available capacities, reservoirs, places, handling capacities of the networks of the subject of natural monopoly necessary for provision of required amount of regulated service;
2) absence of networks of the subject of natural monopoly or other property necessary for provision of regulated service.
12. In case of refusal in issue of specifications the subject of natural monopoly:
1) is applied to the decision on refusal in issue of specifications by motivated reasons;
2) also motivated reasons with calculation of deficit of free and available capacities, reservoirs, places, handling capacities of networks of the subject of natural monopoly or absence of networks of the subject of natural monopoly or other property necessary for provision of regulated service send to department of authorized body or its territorial authority the copy of the decision on refusal in issue of specifications.
13. In case of issue of specifications and connection of consumers to regulated services the subject of natural monopoly:
1) does not levy payment for submission of information on free capacities;
2) does not require representation of permissions and other documents of state bodies, the non-state organizations which are not relating to rendering regulated service;
3) does not impose on the consumer other requirements, except observance of specifications on connection to networks of the subject of natural monopoly or increase in amount of regulated service;
4) does not create unequal conditions of access to regulated service;
5) is not limited by activities of the consumer for work according to specifications on connection to networks of the subject of natural monopoly or increase in amount of regulated service;
6) does not require approval of the construction project on compliance to specifications on connection to networks of the subject of natural monopoly or increase in amount of regulated service.
14. In time no later than two working days from the date of receipt of the notification of the applicant on completion of works the subject of natural monopoly performs check of the performed works according to the issued specifications. In case of compliance of the performed works to specifications connection to service of the subject of natural monopoly is performed no later than one working day in time.
In case of discrepancy of the carried-out works to specifications the subject of natural monopoly in time no later than one working day refuses connection to service with indication of the revealed violations of specifications and notifies on it the applicant no later than one working day from the date of discrepancy establishment in time.
15. For the construction objects requiring development of the design estimates, the statement on issue of specifications arrives electronically from bodies of architecture and town planning which create basic data for development of the design estimates.
The subject of natural monopoly performs issue of specifications according to the statement of bodies of architecture and town planning electronically according to Rules of implementation of activities by subjects of natural monopolies:
1) for technically simple objects in time no later than two working days;
2) for technically difficult objects in time no later than five working days.
16. In specifications or to electroinstallations of the power making organization are specified connection of the consumer to power networks who is power transferring:
1) surname, name, middle name (in the presence) physical or the name of the legal entity to which the specification is issued;
2) name of object of electric utility service;
3) location of object (city, settlement, street);
4) the permitted capacity of power consumption;
5) nature of electric power consumption (permanent, temporary, seasonal);
6) category of reliability of electric utility service;
7) the permitted power factor;
8) connection points (substation, power plant or power line);
9) the main technical requirements to the connected power lines and the equipment of substations;
10) reasonable requests on strengthening of the existing power network in connection with appearance of the new consumer - increase in sections of wires, replacement or increase in capacity of transformers, construction of additional cells of distributing devices;
11) reason of issue of specifications;
12) effective period of specifications.
If at the power transferring (power making) organization, and also consumers on whose property right there are transformer substations where it is established automatic system of commercial accounting of the electric power (further - ASKUE), in addition in specifications specify requirements on:
the organizations of commercial accounting of the electric power using ASKUE;
to equipment of electroinstallations by devices of relay protection and automatic equipment, dispatching management: telemetry, telecontrol and organization of communication channel;
compensations of reactive capacity.
17. Effective period of specifications corresponds to normative terms of designing and construction of electroinstallation.
The validity of specifications on the objects begun with construction is extended according to the application of the consumer submitted before the expiration of their effective period.
18. Giving of tension on electroinstallations of consumers is made according to the procedure established by the Instructions for use electrical energy approved by the order of the Minister of Energy of the Republic of Kazakhstan of February 25, 2015 No. 143 (it is registered in the Register of state registration of regulatory legal acts for No. 10403).
19. The actual connection to networks is performed by the subject of natural monopoly according to the written application of the consumer.
The connection fee to networks is not levied.
20. Rendering regulated services is performed based on the agreement signed between the subject of natural monopoly and the consumer according to the standard agreements of provision of regulated services approved by the order of the Minister of national economy of the Republic of Kazakhstan of June 24, 2019 No. 58 (it is registered in the Register of state registration of regulatory legal acts for No. 18889) (further - Standard agreements) and requirements of the civil legislation of the Republic of Kazakhstan.
21. Documents for the conclusion of the agreement are accepted by office or contractual department of the subject of natural monopoly of the principle of "one window" with indication of addresses of subscriber (contractual) departments and their operating mode.
22. List of the documents necessary for the conclusion of the agreement:
1) the application form in any type on the conclusion of the agreement which is filled in by the consumer by provision of documents;
2) specifications on accession of the object connected with reconstruction or expansion of the consuming installations of the consumer and which is not corresponding to earlier operating specifications, accessions to networks of earlier not attached object, changes of the scheme of external supply);
3) the act of differentiation of balance sheet accessory of networks and operational responsibility of the parties - the copy (the original for reconciliation);
4) documents of title of the copy (originals for reconciliation):
Disclaimer! This text was translated by AI translator and is not a valid juridical document. No warranty. No claim. More info
Database include more 50000 documents. You can find needed documents using search system. For effective work you can mix any on documents parameters: country, documents type, date range, teams or tags.
More about search system
If you cannot find the required document, or you do not know where to begin, go to Help section.
In this section, we’ve tried to describe in detail the features and capabilities of the system, as well as the most effective techniques for working with the database.
You also may open the section Frequently asked questions. This section provides answers to questions set by users.