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ORDER OF THE MINISTRY OF SOCIAL POLICY OF UKRAINE

of June 3, 2024 No. 269-N

About approval of State standard of social service of mediation, State standard of social service of mediation and modification of the Qualifier of social services

According to Articles 11, of 16, 17 Laws of Ukraine "About social services", Item 8 of the Regulations on the Ministry of social policy of Ukraine approved by the resolution of the Cabinet of Ministers of Ukraine of June 17, 2015 No. 423, ORDER:

1. Approve enclosed:

State standard of social service of mediation;

State standard of social service of mediation.

2. Declare invalid the order of the Ministry of social policy of Ukraine of August 17, 2016 No. 892 "About approval of State standard of social service of mediation (mediation)", registered in the Ministry of Justice of Ukraine on September 12, 2016 at No. 1243/29373.

3. In the Section II of the Qualifier of social services approved by the order of the Ministry of social policy of Ukraine of June 23, 2020 No. 429, registered in the Ministry of Justice of Ukraine on July 09, 2020 at No. 643/34926:

the line 4 to state in the following edition:

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4. To provide to management of development of social services (Sulim A. V.) submission of this order on state registration in the Ministry of Justice of Ukraine in accordance with the established procedure.

5. This order becomes effective from the date of its official publication.

6. To impose control over the implementation of this order on the deputy minister Tokareva U. D.

Approved by the Order of the Ministry of social policy of Ukraine of June 3, 2024, No. 269-N

State standard of social service of mediation

I. General provisions

1. This State standard determines content, amount, conditions, procedure for provision and indicators of quality of social service of mediation (further - social service).

2. This State standard is applied during the organization and in the course of provision by suppliers of social services of social service to persons/families which belong to vulnerable national groups and/or are in difficult vital circumstances and need the help in establishment of contacts with other subjects of the legal relationship for urgent settlement concerning their activity and also during monitoring of its provision, control of its quality.

3. By agreement between the supplier of social service and the receiver of social service or in the decision of the supplier of social service the social service can be provided over the amount determined by this State standard.

4. In this State standard terms are used in the following values:

the individual plan of provision of social service document constituted based on the carried-out estimation of condition of individual needs of the receiver of social service in which the measures constituting content of such service, data on necessary resources for their carrying out, the frequency and terms of accomplishment of actions, actionees this on monitoring of accomplishment of results are specified;

monitoring of quality of provision of social service - permanent or periodic review of activities of the supplier of social service which purpose is assessment of the current results, detection of difficulties, determination of problems and provision of recommendations for their elimination;

the receiver social service person/family which belongs to vulnerable national groups and/or is in difficult vital circumstances and needs the help in establishment of contacts with other subjects of the legal relationship for urgent settlement concerning activity of person/family, or taking measures for its conciliation with other party of legal relationship, except as specified:

the available conflict/dispute between the injured person and person who made crime / criminal offense or the suspect or the person accused of making of crime / criminal offense - concerning this crime / criminal offense;

human trafficking;

child abuse;

domestic violence, violence on the basis of sex if within year before date of the request for provision of social service concerning one of the parties of the available conflict/dispute was the restrictive or urgent prohibiting instruction is applied/is applied, it is directed for passing of the program for the offender or passes such program, it is taken on preventive accounting in polices in connection with making of domestic violence;

the intermediary worker of the supplier of social service (the specialist in social work, the social worker, the legal adviser, etc.) who directly holds the events constituting content of social service;

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