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LAW OF THE RUSSIAN FEDERATION

of February 7, 1992 No. 2300-1

About consumer protection

(The last edition from 18-03-2019)

This Law governs the relations arising between consumers and manufacturers, contractors, importers, sellers, owners of aggregators of information on goods (services) in case of sales of goods (performance of works, rendering services), establishes the rights of consumers to purchase of goods (works, services) of proper quality and safe for life, health, property of consumers and the environment, receipt of information on goods (works, services) and about their manufacturers (contractors, sellers), about owners of aggregators of information on goods (services), education, the state and public protection of their interests, and also determines the mechanism of realization of these rights.

The basic concepts used in this Law:

the consumer - the citizen having intention to order or acquire or ordering, acquiring or using goods (works, services) only for the personal, family, house and other needs which are not connected with implementation of business activity;

manufacturer - the organization irrespective of its form of business, and also the individual entrepreneur, the making goods for realization to consumers;

the contractor - the organization irrespective of its form of business, and also the individual entrepreneur, the performing works or the rendering services to consumers under the paid agreement;

the seller - the organization irrespective of its form of business, and also the individual entrepreneur, the implementing goods to consumers according to the purchase and sale agreement;

lack of goods (work, service) - discrepancy of goods (work, service) or to the mandatory requirements provided by the law or in the procedure established by it or terms of the contract (in case of their lack or incompleteness of conditions to usually qualifying standards), or to the purposes for which the goods (work, service) such are usually used or to the purposes of which the seller (contractor) was informed by the consumer in case of the conclusion of the agreement, or to sample and (or) the description in case of sale of goods on sample and (or) by description;

the essential lack of goods (work, service) - unremovable shortcoming or shortcoming which cannot be eliminated without disproportionate expenses or costs of time either comes to light repeatedly, or is shown after its elimination, or other similar shortcomings again;

safety of goods (work, service) - safety of goods (work, service) for life, health, property of the consumer and the environment in case of usual conditions of its use, storage, transportation and utilization, and also safety of process of performance of work (rendering service);

the organization authorized by the manufacturer (seller) or the individual entrepreneur authorized by the manufacturer (seller) (further - authorized organization or the authorized individual entrepreneur) - the organization performing certain activities, or the organization created in the territory of the Russian Federation by the manufacturer (seller), including the foreign manufacturer (the foreign seller), the performing certain functions based on the agreement with the manufacturer (seller) and authorized by it on acceptance and satisfaction of consumer requirements concerning goods of inadequate quality, or the individual entrepreneur registered in the territory of the Russian Federation, performing certain functions based on the agreement with the manufacturer (seller), including with the foreign manufacturer (the foreign seller) and authorized by it on acceptance and satisfaction of consumer requirements concerning goods of inadequate quality;

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