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LAW OF THE RUSSIAN FEDERATION

of February 7, 1992 No. 2300-1

About consumer protection

(as amended on 24-04-2020)

This Law governs the relations arising between consumers and manufacturers, contractors, importers, sellers, owners of aggregators of information on goods (services) in case of sales of goods (performance of works, rendering services), establishes the rights of consumers to purchase of goods (works, services) of proper quality and safe for life, health, property of consumers and the environment, receipt of information on goods (works, services) and about their manufacturers (contractors, sellers), about owners of aggregators of information on goods (services), education, the state and public protection of their interests, and also determines the mechanism of realization of these rights.

The basic concepts used in this Law:

the consumer - the citizen having intention to order or acquire or ordering, acquiring or using goods (works, services) only for the personal, family, house and other needs which are not connected with implementation of business activity;

manufacturer - the organization irrespective of its form of business, and also the individual entrepreneur, the making goods for realization to consumers;

the contractor - the organization irrespective of its form of business, and also the individual entrepreneur, the performing works or the rendering services to consumers under the paid agreement;

the seller - the organization irrespective of its form of business, and also the individual entrepreneur, the implementing goods to consumers according to the purchase and sale agreement;

lack of goods (work, service) - discrepancy of goods (work, service) or to the mandatory requirements provided by the law or in the procedure established by it or terms of the contract (in case of their lack or incompleteness of conditions to usually qualifying standards), or to the purposes for which the goods (work, service) such are usually used or to the purposes of which the seller (contractor) was informed by the consumer in case of the conclusion of the agreement, or to sample and (or) the description in case of sale of goods on sample and (or) by description;

the essential lack of goods (work, service) - unremovable shortcoming or shortcoming which cannot be eliminated without disproportionate expenses or costs of time either comes to light repeatedly, or is shown after its elimination, or other similar shortcomings again;

safety of goods (work, service) - safety of goods (work, service) for life, health, property of the consumer and the environment in case of usual conditions of its use, storage, transportation and utilization, and also safety of process of performance of work (rendering service);

the organization authorized by the manufacturer (seller) or the individual entrepreneur authorized by the manufacturer (seller) (further - authorized organization or the authorized individual entrepreneur) - the organization performing certain activities, or the organization created in the territory of the Russian Federation by the manufacturer (seller), including the foreign manufacturer (the foreign seller), the performing certain functions based on the agreement with the manufacturer (seller) and authorized by it on acceptance and satisfaction of consumer requirements concerning goods of inadequate quality, or the individual entrepreneur registered in the territory of the Russian Federation, performing certain functions based on the agreement with the manufacturer (seller), including with the foreign manufacturer (the foreign seller) and authorized by it on acceptance and satisfaction of consumer requirements concerning goods of inadequate quality;

the importer - the organization irrespective of form of business or the individual entrepreneur, performing commodity import for its subsequent realization in the territory of the Russian Federation;

the owner of the aggregator of information on goods (services) (further - the owner of the aggregator) - the organization irrespective of form of business or the individual entrepreneur which are owners of the program for electronic computers and (or) owners of the website and (or) the page of the website on the Internet and which provide to the consumer concerning certain goods (service) opportunity at the same time to study the proposal of the seller (contractor) on the conclusion of the purchase and sale agreement of goods (services agreement), to sign the purchase and sale agreement (services agreement) with the seller (contractor), and also to make advance payment of the specified goods (service) by money transfer to the owner of the aggregator within the applied forms of clearing settlements according to Item 3 of article 16.1 of this Law and the Federal Law of June 27, 2011 No. 161-FZ "About national payment system".

Chapter I. General provisions

Article 1. Legal regulation of the relations in the field of consumer protection

1. The relations in the field of consumer protection are governed by the Civil code of the Russian Federation, this Law, other Federal Laws (further - the laws) and other regulatory legal acts of the Russian Federation accepted according to them.

2. The government of the Russian Federation has no right to charge to federal executive bodies to adopt the acts containing regulations about consumer protection.

The government of the Russian Federation has the right to publish for the consumer and the seller (the manufacturer, the contractor, authorized organization or the authorized individual entrepreneur, the importer, the owner of the aggregator) governed, obligatory in case of the conclusion and execution of public agreements (agreements of retail purchase and sale, power supply, agreements on performance of works and on rendering services).

The paragraph third ceased to be valid according to the Federal Law of the Russian Federation of 18.07.2011 No. 242-FZ

Article 2. International agreements of the Russian Federation

If the international treaty of the Russian Federation establishes other rules about consumer protection, than those which are provided by this Law are applied rules of the international treaty.

Article 3. The right of consumers to education in the field of consumer protection

The right of consumers to education in the field of consumer protection is provided by means of inclusion of relevant requirements in federal state educational standards and educational programs, and also by means of the organization of system of consumer information about their rights and about necessary actions for protection of these rights.

Article 4. Goods quality (works, services)

1. The seller (contractor) shall report to the consumer goods (to perform work, to render service), which quality corresponds to the agreement.

2. In case of absence (works, services) the seller (contractor) shall transfer in the agreement of conditions on goods quality to the consumer the goods (to perform work, to render service) conforming to usually qualifying standards and suitable for the purposes for which the goods (work, service) such are usually used.

3. If the seller (contractor) in case of the conclusion of the agreement was informed by the consumer of specific purposes of purchase of goods (performance of work, rendering service), the seller (contractor) shall report to the consumer the goods (to perform work, to render service) suitable for use according to these purposes.

4. In case of sale of goods on sample and (or) the description the seller shall report to the consumer goods which match sample and (or) the description.

5. If the laws or in the procedure established by them provide mandatory requirements to goods (work, service), the seller (contractor) shall report to the consumer the goods (to perform work, to render service) conforming to these requirements.

Article 5. The rights and obligations of the manufacturer (the contractor, the seller) in the field of establishment of service life, expiration date of goods (work), and also warranty period for goods (work)

1. On the goods (work) intended for long-term use, the manufacturer (contractor) has the right to establish service life - the period during which the manufacturer (contractor) shall provide to the consumer possibility of use of goods (work) to destination and bear responsibility for essential shortcomings based on Item 6 of Article 19 and Item 6 of article 29 of this Law.

2. The manufacturer (contractor) shall establish service life of goods (work) of long-term use, including components (details, nodes, aggregates) which after certain period can pose hazard to life, of health of the consumer, to do harm to its property or the environment.

3. Service life of goods (work) can be estimated in units of time, and also other units of measure (in kilometers, in meters and other units of measure proceeding from functional purpose of goods (result of work).

4. On food, perfumery and cosmetic goods, medicines, goods of household chemicals and other similar goods (works) the manufacturer (contractor) shall establish expiration date - the period after which the goods (work) are considered unsuitable for proper use.

5. Sale of goods (performance of work) after fixed term of the validity, and also goods (performance of work) on which there shall be validity fixed term, but it is not established, it is forbidden.

6. The manufacturer (contractor) has the right to establish on goods (work) warranty period - the period during which in case of detection in goods (work) of shortcoming the manufacturer (contractor), the seller, the authorized organization or the authorized individual entrepreneur, the importer shall meet the consumer requirements established by articles 18 and 29 of this Law.

The manufacturer has the right to assume obligation concerning the shortcomings of goods found after the warranty period (the additional obligation) established by it.

Contents of the additional obligation of the manufacturer, effective period of such obligation and procedure by the consumer of the rights are determined by such obligation by the manufacturer.

7. The seller has the right to establish warranty period for goods if it is not established by the manufacturer.

The seller has the right to assume obligation concerning the shortcomings of goods found after the warranty period established by the manufacturer (the additional obligation).

Contents of the additional obligation of the seller, effective period of such obligation and procedure by the consumer of the rights are determined by the agreement between the consumer and the seller by such obligation.

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