I.O'S ORDER. MINISTER OF LABOUR AND SOCIAL PROTECTION OF THE POPULATION OF THE REPUBLIC OF KAZAKHSTAN

of August 17, 2023 No. 345

About approval of Rules of use of the portal of social services

According to the subitem 182) Item 15 of the Regulations on the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan approved by the order of the Government of the Republic of Kazakhstan of February 18, 2017 No. 81 of PRIKAZYVAYU:

1. Approve Rules of use of the portal of social services according to appendix 1 to this order.

2. Recognize invalid some orders and structural element of the order of the Minister of Labour and Social Protection of the population of the Republic of Kazakhstan according to appendix 2 to this order.

3. To provide to department of digitalization and automation of the state services of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan in the procedure established by the legislation of the Republic of Kazakhstan:

1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;

2) placement of this order on Internet resource of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan after its official publication;

3) within ten working days after state registration of this order in the Ministry of Justice of the Republic of Kazakhstan submission to Department of legal service of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan of data on execution of the actions provided by subitems 1) and 2) of this Item.

4. To impose control of execution of this order on the supervising vice-Minister of Labour and Social Protection of the population of the Republic of Kazakhstan.

5. This order becomes effective after ten calendar days after day of its first official publication.

Appendix 1

to the Order of the deputy. The Minister of Labour and Social Protection of the population of the Republic of Kazakhstan of August 17, 2023 No. 345

Rules of use of the portal of social services

Chapter 1. General provisions

1. These rules of use of the portal of social services (further - Rules) are developed according to the subitem 182) of Item 15 of the Regulations on the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan approved by the order of the Government of the Republic of Kazakhstan of February 18, 2017 No. 81 and determine procedure for use of the portal of social services by users, including participants of the portal and suppliers.

2. In these rules the following concepts and reducings are used:

1) information system - the organizational ordered set of the information and communication technologies, service personnel and technical documentation realizing certain technological actions by means of information exchange and intended for the solution of specific functional objectives;

3) force majeure circumstances - natural disasters or other circumstances which it is impossible to provide or prevent, the functioning attracting stop or inadequate operability of system in general;

4) the individual assistant - person rendering services in escort of person with disability of the first group having difficulty in movement and to assistance in case of visit of objects;

5) the automated information system "E-social security" of the Ministry of Labour and Social Protection of the population of the Republic of Kazakhstan (further - AIS "E-social security") - the hardware and software intended for automation of business processes of rendering the public assistance in material and natural expression, special social services, forming, maintaining and use of the database of the events held by local executive bodies;

6) person with disability - person having the violation of health with permanent disorder of functions of organism caused by diseases, mutilations (wounds, injuries, contusions), their consequences, violations which leads to restriction of activity and need of its social protection;

7) the individual program of abilitation and rehabilitation of person with disability (further - the individual program) - the document determining specific amounts, types and terms of carrying out abilitation and rehabilitation of person with disability on the basis of his individual requirements;

8) the administrator of the portal - the legal entity performing system maintenance of software and hardware and maintenance of information systems;

9) the participant of the portal - persons with disability or their legal representatives (guardians, custodians), persons not capable to independent servicing in connection with old age or their legal representatives (guardians, custodians);

10) suppliers of goods and (or) services on the portal (further - suppliers) - the legal entities and physical persons performing business activity;

11) contact center of the portal (further - contact center) - service desk for addresses of participants of the portal on digital and voice communication channels concerning receipt of services and services of the portal;

12) technical and scheduled maintenance - the complex of actions for maintenance of computer aids and the telecommunication equipment in operating state including including prevention for the purpose of prevention of refusal of operation of the equipment and (or) the equipment and their premature depreciation, elimination of defects, replacement of separate parts and blocks, installation and setup of the equipment, the software, additional devices and payments for increase in equipment capacity and assistance to users;

13) technical failure - unplanned temporary failure of program-hardware complex of the portal or separate of its components (the emergency stop, destruction of content of memory, overload of resources of the firmware and situation which significantly are breaking the accepted technology and not allowing to use the software in the conditions of system, including incorrect output data (results) issued by the software), entailed lack of possibility of use of the portal by one or several participants;

14) technical supportive (compensatory) means (further - TSR):

prosthetic and orthopedic means - the means replacement the absent extremities or other parts of body compensating broken or the lost functions of organism owing to disease or damage of health;

surdotekhnichesky means - technical means for correction and compensation of hearing disorder, and also the strengthening sound of the means of communication and information transfer;

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