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ORDER OF THE MINISTRY OF JUSTICE OF UKRAINE

of March 1, 2023 No. 805/5

About some questions of work of the telephone "hot line" bodies of the public executive service

According to Items 3, 10 Regulations on the Ministry of Justice of Ukraine, the Cabinet of Ministers of Ukraine approved by the resolution of July 02, 2014 228, order to No.:

1. Approve operating procedure of the enclosed telephone "hot line" of bodies of the public executive service.

2. In the Section I of Rules of record keeping and archive in the bodies of the public executive service and private contractors approved by the order of the Ministry of Justice of Ukraine of June 07, 2017 No. 1829/5, registered in the Ministry of Justice of Ukraine on June 08, 2017 at No. 699/30567:

add Item 1 with the new paragraph of the following content:

"These rules do not extend to addresses of the citizens who arrived to the telephone "hot line" of bodies of the public executive service.";

to add Item 3 after the words "established by the Law of Ukraine " about enforcement proceeding " (further-the Law)" with words ", or the bodies of the public executive service which arrived to the telephone "hot line"".

3. To department of the public executive service of the Ministry of Justice of Ukraine (Kiselyov of m) and to the Western interregional management of the Ministry of Justice (Vasilchuk V.) to take measures for ensuring implementation of this order.

4. To management of justice and punitive justice of the Ministry of Justice of Ukraine (Oleynik A.) submit this order on state registration according to the Presidential decree of Ukraine of October 03, 1992 to No. 493 "About state registration of regulatory legal acts of the ministries and other executive bodies".

5. This order becomes effective from the date of its official publication.

6. Item 1 of this order becomes effective from the date of placement on the website of the Ministry of Justice of Ukraine of the announcement of the beginning of functioning of the telephone "hot line" of bodies of the public executive service.

7. To impose control over the implementation of this order on the deputy minister of justice of Ukraine concerning executive service Gaychenko A.

Approved by the Order of the Ministry of Justice of Ukraine of March 1, 2023, No. 805/5

Operating procedure of the telephone "hot line" of bodies of the public executive service

I. General provisions

1. This Procedure No. 109 "About first-priority measures for ensuring realization and guaranteeing constitutional right on the appeal to public authorities and local government bodies" for the purpose of ensuring proper communication of bodies of the public executive service with physical persons and legal entities concerning forced execution of judgments and decisions of other bodies (officials) is developed according to article 40 of the Constitution of Ukraine, the Law of Ukraine "About enforcement proceeding", the Presidential decree of Ukraine of February 07, 2008.

2. This Procedure determines the mechanism of the organization of work of the telephone "hot line" of bodies of the public executive service (further - the telephone "hot line"), acceptance, consideration and provision by means of telephone communication of answers to the addresses arriving to the telephone "hot line".

3. In this procedure it is necessary to understand as addresses stated in oral form in case of the address to the telephone "hot line": petitions of physical persons and legal entities for provision of the help and advisory help with questions of forced execution of decisions; petitions of physical persons - the parties of enforcement proceeding, declared within enforcement proceeding.

Provisions of this Procedure are not applied to addresses of citizens which procedure for consideration is established by the Law of Ukraine "About addresses of citizens", requests according to the laws of Ukraine "About access to public information", "About information", to statements and claims of citizens which procedure for consideration is established by the laws of Ukraine "About the bodies and persons performing forced execution of judgments and decisions of other bodies", "About enforcement proceeding", and also to messages on the possible facts of the corruption or connected with corruption offenses, other violations of the law of Ukraine "About prevention of corruption".

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