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RESOLUTION OF THE CABINET OF MINISTERS OF UKRAINE

of August 11, 2021 No. 864

Questions of the organization of monitoring of quality of provision of administrative services

According to paragraphs to the first and fifth "About administrative services" the Cabinet of Ministers of Ukraine decides parts four of article 7 of the Law of Ukraine:

1. Approve the Procedure for carrying out monitoring of quality of provision of administrative services and promulgation of information on results of monitoring of quality of provision of administrative services (further - the Procedure) which is applied:

2. To the ministry of digital transformation:

1) to provide information exchange between system of online monitoring and quality evaluation of services of the Single state web portal of electronic services (further - monitoring system) and electronic information resources of subjects of monitoring of quality of provision of administrative services (further - monitoring) and bodies which participate in carrying out monitoring, in particular, in the way:

till November 1, 2021 - connection to monitoring system of the electronic information resources used by the centers of provision of administrative services, uninterrupted transfer to monitoring system of the data determined according to procedure for information exchange, and also provision to officials of the centers of access to the specified system;

during 2021 and 2022 - gradual connection of electronic information resources of other subjects of monitoring and bodies which participate in carrying out monitoring, uninterrupted transfer to monitoring system of the data determined according to procedure for information exchange, and also provision of access to officials of such subjects and bodies to the specified system.

Information exchange between monitoring system and electronic information resources of subjects of monitoring and bodies which participate in carrying out monitoring and also provision of access to the corresponding officials to the specified system are performed according to the Provision about Single state the web portal of electronic services, to No. 1137 "Questions of the Single state web portal of electronic services and the Register of administrative services" approved by the resolution of the Cabinet of Ministers of Ukraine of December 4, 2019 (The Official Bulletin of Ukraine, 2020, No. 3, Art. 136; 2021, No. 43, Art. 2625);

2) during 2021 together with specified in subitems 2 - the 5th Item 6 and Procedure Item 7 other subjects of monitoring and bodies participating in carrying out monitoring to carry out work on identification of problems which arise in connection with monitoring implementation, development and taking measures to their decision, distribution of experience of the problem resolution among subjects of monitoring and bodies which participate in carrying out monitoring;

3) till October 1, 2021 to develop and approve the Main quality requirements of servicing of subjects of the address;

4) till November 1, 2021 to develop and approve the Technique of carrying out monitoring of quality of provision of administrative services;

5) till December 30, 2021:

provide completion of monitoring system according to requirements of the Procedure;

carry out trial external assessment of level of satisfaction of subjects of the address;

6) till December 30, 2022 to enter monitoring with use of monitoring system in full;

7) to provide information security in monitoring system using complex system of information security with the confirmed compliance.

3. To other subjects of monitoring and bodies which participate in carrying out monitoring (subitems 2 - the 5th Item 6 and Procedure Item 7):

1) till October 1, 2021:

take according to competence measures for connection to monitoring system of the electronic information resources used by the centers of provision of administrative services, uninterrupted transfer in it of the data determined according to procedure for information exchange and also provision of access to monitoring system to administrators of the center and to other officials involved for its work;

plan and begin monitoring implementation (subjects of monitoring which are not connected to monitoring system are implemented and carry out it with use own technical and software without placement of the reporting on results of monitoring in the specified system);

report to the Ministry of digital transformation about monitoring introduction (in any form);

2) during 2021 to take part in the work provided by the subitem 2 of Item 2 of this resolution;

3) during 2021 and 2022:

connect the electronic information resources of monitoring system, provide uninterrupted transfer in it of the data determined according to procedure for information exchange and also determine officials and provide provision of access to the specified system by it (taking into account requirements of paragraph two of the subitem of 1 this Item);

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